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Added 6 mins ago
C
Senior Financial Analyst
Campbell's
Mississauga, ON · CAN - ON - Mississauga
- Full-time
The Financial Analyst, Sales Finance & Financial Planning and Analysis provides financial analysis, planning and reporting support to Sales Finance and Financial Planning & Analysis,…
Added 20 mins ago
P&
Systems & Logistics Analyst
Parrish & Heimbecker, Limited
Cambridge, ON
- Full-time
We are seeking a Systems & Logistics Analyst to join our P&H Milling team. This role is responsible for managing and optimizing logistics processes, ensuring data integrity, and providing…
Added 20 mins ago
AI
Anti-money laundering (AML) Reporting Analyst
Alberta iGaming Corporation (AiGC)
AB · Edmonton, AB
- Full-time
AiGC is seeking an AML Reporting Analyst to support the integrity and regulatory compliance of Alberta's regulated iGaming market. Reporting to the Manager, AML Risk Analysis & Reporting,…
Added 21 mins ago
Financial Analyst/ Claims and Financial Officer/ Senior Claims and Financial Officer (PS2, PS3, PS4)
Government of Alberta
AB
The Senior Claims and Financial Officer provides financial oversight and operations leadership for financial processes within the private career college sector. The position oversees…
Added 36 mins ago
D
Salesforce Business Analyst
Delpath
Toronto, ON
- Contract
Business Group: Commercial Global Engineering team is seeking a Business Systems Analyst specializing in Salesforce, who will be responsible for ideation support, design, development, and…
Added 36 mins ago
AT
Senior Cybersecurity Analyst - 26-040 - Hybrid - 2 positions available
AUSGAR Technologies Inc.
Newport, QC
- Full-time
Senior Cybersecurity Analyst – 26-040 – Hybrid - 2 positions available
Added 36 mins ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 36 mins ago
WM
AP Analyst
WPIC Marketing + Technologies
Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
…bringing accuracy, organization, and efficiency to financial operations. You have a solid understanding of accounts payable processes, from managing vendor invoices and payments to…
Added 36 mins ago
Intern, Security Analyst - Winter Semester 2027
AlayaCare
Montreal, QC
…organization, assisting with initiatives related to security operations, governance, risk management, and compliance. Through this experience, you will develop practical skills and a strong…
Added 36 mins ago
AG
Senior Analyst, Marketing Science
Adelphi Group
Toronto, ON
- Full-time
Communicate with clients about media, data operations, measurement, competitive analysis, testing, modeling requirements, and results.
Added 36 mins ago
D
Business Finance Analyst (Signature Dining)
Dexterra
Mississauga, ON
- $75,000 to $90,000 CAD / year
- Full-time
We're looking for a Business Finance Analyst, to partner with our Food Service & Hospitality Operations to analyze performance, uncover cost and revenue drivers, and provide the financial…
Added 51 mins ago
ST
Finance/Operations Analyst (ERP implementation)
SmartD Technologies
Montreal, QC
- $80,000 to $95,000 CAD / year
- Full-time
Most analyst roles give you one system and one function. This one gives you an ERP implementation to shape, a finance team to support, sales and operations teams to partner with, and a…
Added 51 mins ago
PC
Global Sales Incentive Plan Analyst
Pursuit Collection
Banff, AB · Calgary, AB · CAN - Banff Office (Support Services)
- Full-time
Support the Sales Operation & Global Partner Operations team with related ad hoc projects and tasks outside of regular incentive responsibilities, as business needs arise
Added 51 mins ago
KG
Accounting Analyst
KUTHALA GROUP
Georgetown, ON
- Full-time
Role Description The Accounting Analyst is a full-time, on-site role based in Georgetown, ON. This role is responsible for preparing, reviewing, and analyzing financial statements for…
Added 1 hour ago
IT
Accounting Analyst - 12-Month Contract
Integrity Tool & Mold Inc
Oldcastle, ON
- Contract
Integrity is actively recruiting an experienced and detail-oriented Accounting Analyst to join our team for a 12-month contract.
Added 1 hour ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Programmer Systems Analyst II designs and builds computer application solutions for existing complex or campus wide computer systems within the Enterprise Automation and Solution…
Added 1 hour ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Programmer Systems Analyst II designs and builds computer application solutions for existing complex or campus wide computer systems within the Enterprise Automation and Solution…
Added 1 hour ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
…deliver reliable, secure, and innovative platforms that enhance operations and user…
Added 1 hour ago
SL
Analyst, Third Party Risk & Performance Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
- Full-time
The TPRM Analyst supports the end-to-end third-party risk management lifecycle by conducting risk assessments, performing due diligence reviews, monitoring vendor risks, and ensuring…
Added 1 hour ago
C
Analyst, Enterprise Data and Records co-op
CIBC
Toronto, ON
- Full-time
…records governance across the enterprise. In this role, the Analyst Co-op will assist in the design and implementation of capabilities to enable business alignment to principles and…
Added 1 hour ago
B
Credit Analyst, Commercial Banking
BMO
Vancouver, BC · FBT
- Full-time
The Credit Analyst, Real Estate Finance will facilitate decisioning and analysis of all types of credit information to support real estate related lending decisions and processes for the…
Added 1 hour ago
R
Ingénieur analyste - Systèmes de contrôle / Engineer, Analyst - Control Systems
RTX
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 1 hour ago
E
Senior Financial Analyst - Paramed
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to FP&A Director, the Senior Financial Analyst will be responsible for processing and analyzing of financial data, driving financial performance and supporting budgeting and…
Added 1 hour ago
CO
Network Analyst
City of Leduc
Prince George, BC · Civic Centre
- Full-time
…the systems, networks, and infrastructure that enable City operations to run efficiently and…
Added 1 hour ago
CO
Infrastructure Analyst
City of Leduc
Prince George, BC · Civic Centre
- Full-time
We are seeking a permanent, full-time Infrastructure Analyst to join our team. This is an excellent opportunity for a highly technical professional who enjoys solving complex infrastructure…

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Oct 29, 2026
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities:

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

Compensation: CAD 52000 - CAD 75000 - yearly

Apply About employer

More about this job

Responsibilities

The Customer Success Operations Analyst designs and optimizes processes, systems, and data workflows to ensure efficient customer success operations at scale. They act as a bridge between departments to manage renewals, churn, and case management while maintaining data integrity and system governance.

Requirements

Candidates must have a bachelor's degree and 3-5 years of experience in operations within a SaaS environment. Strong proficiency in Salesforce and experience with customer success platforms are required, along with excellent analytical and process engineering skills.

Skills

Process engineering
Salesforce
Customer success platforms
Data analysis
Workflow optimization
Case management
SLA management
Reporting
Dashboard creation
Cross-functional coordination
Revenue operations
Change management
Technical documentation
Excel
Business intelligence

Benefits

Flexible work
Online learning platform
Philanthropy program
Wellness program
Employee assistance program
Referral scheme

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Salesforce
Gainsight
ChurnZero
Totango
Customer Success Operations
Revenue Operations
Sales Operations
Process Engineering
Workflow Mapping
Data Integrity
SLA
Renewals
Churn Management
CPQ
Order-to-Cash
Deal-to-Cash
Financial Automation
Business Intelligence
Excel
KPIs
Governance
Automation
Digital Transformation
Reporting
Dashboards
Subscription Models
Usage-based Models
Cross-functional Collaboration
System Administration

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