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Added 1 min ago
P&
Production Supervisor
Parrish & Heimbecker, Limited
ON · Inkerman, ON
- Full-time
We are seeking a Production Supervisor to join our New-Life Mills team. The Production Supervisor will lead daily plant operations, including staffing, production scheduling, inventory…
Added 1 min ago
ST
Finance/Operations Analyst (ERP implementation)
SmartD Technologies
Montreal, QC
- $80,000 to $95,000 CAD / year
- Full-time
…implementation to shape, a finance team to support, sales and operations teams to partner with, and a mandate to make the whole thing run…
Added 1 min ago
FS
Solution Architect
Focus Systems Inc.
Regina, SK
- Full-time
Lead solution architecture activities from initial requirements discussions through implementation.
Added 1 min ago
G
Account Service Manager - Toronto (CN Bilingual)
Geek+
Toronto, ON
- Full-time
…from our misses. The only thing better than seeing customer operations improved by our technology, is seeing it happen at scale! We are biased to action, getting it done and thinking…
Added 1 min ago
C
Change Management Manager
Cella
Toronto, ON · Greater Toronto Area, Canada
- $40 to $46 CAD / hour
- Contract
…strategic partner to HR, Talent, Technology, Communications, Operations, and executive leadership. You will establish robust governance frameworks, conduct end-to-end readiness and impact…
Added 1 min ago
PC
Global Sales Incentive Plan Analyst
Pursuit Collection
Banff, AB · Calgary, AB · CAN - Banff Office (Support Services)
- Full-time
Support the Sales Operation & Global Partner Operations team with related ad hoc projects and tasks outside of regular incentive responsibilities, as business needs arise
Added 1 min ago
Grocery Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mission, BC
Manage store operations and communicate requirements/changes to department employees as required
Added 1 min ago
Senior Maintenance & Reliability Engineer
Steel Reef Infrastructure Corporation
Calgary, AB
The successful candidate will provide technical support to field operations and maintenance teams, lead complex troubleshooting and reliability initiatives, and contribute to the ongoing…
Added 1 min ago
R
Part Time - Team Lead-Retail
Roots
Winnipeg, MB
- Part-time
…brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our…
Added 1 min ago
Housekeeping Supervisor
Northland Properties
Halifax, NS
…a minimum of two (2) years in a Housekeeping/Guest Service lead or Supervisory role in a similar property…
Added 1 min ago
3
Overnight Youth Worker - Weekend Part time( HOPE Program)
360°kids
Markham, ON
- Part-time
…standards and laws. Reports on a regular basis to the Team Lead regarding issues of need and/or…
Added 1 min ago
AE
AE - Store Team Leader (Store Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
…entrepreneurial-minded business owner who takes pride in maximizing the daily operations of your store. You are passionate about developing a strong team through effective coaching and…
Added 2 mins ago
TI
Mainframe Infra Engineer
Themesoft Inc.
Toronto, ON
- Contract
Set technical direction for, and provide hands-on oversight of, an offshore mainframe operations team executing patch installs, regression testing, and validation across the z/OS estate.
Added 2 mins ago
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Senior Account Manager
SoTalent
Richmond Hill, ON
- Full-time
We are seeking a Key Account Manager to lead the development and execution of customer business plans for a major retail account. In this role, you will be responsible for driving sales…
Added 2 mins ago
LF
Part Time Floor Leader - Toronto Eaton Centre
Lush Fresh Handmade Cosmetics North America
AB · Edmonton, AB
- Part-time
Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and…
Added 2 mins ago
A
Third Key Holder
Ardene
Saskatoon, SK
- Full-time
…collaborates with management to ensure efficient store and stockroom operations. In the absence of team leaders, the Third Key Holder is responsible for all store…
Added 2 mins ago
A
Third Key Holder
Ardene
Saskatoon, SK
- Full-time
…collaborates with management to ensure efficient store and stockroom operations. In the absence of team leaders, the Third Key Holder is responsible for all store…
Added 2 mins ago
CR
Supervisor
Cando Rail & Terminals
SK
- Full-time
Operations Supervisors with Cando are responsible for day to day and shift by shift execution of the daily operation plan. Working in a customer-oriented environment must lead the team to…
Added 2 mins ago
P&
Facility Assistant III
Parrish & Heimbecker, Limited
MB · Rathwell, MB
- Full-time
Assist the Operations Manager in mentoring and educating Facility Assistants in grading, inventory management and safety practices
Added 2 mins ago
BG
Foreman - Construction and Forestry
Brandt Group of Companies
Campbell River, BC
- Full-time
Support service leadership by stepping into the Service Manager role during absences to ensure continuity of operations.
Added 2 mins ago
BG
Foreman Service
Brandt Group of Companies
Prince George, BC
- Full-time
Support service leadership by stepping into the Service Manager role during absences to ensure continuity of operations.
Added 2 mins ago
B
Evidence Delivery Associate/Manager, Medical Evidence Canada
Brunel
Mississauga, ON
- Full-time
…studies. The Evidence Delivery Manager, Medical Evidence will lead the delivery and oversight of ESR studies in the assigned therapeutic area. Assigned studies may span multiple therapeutic…
Added 2 mins ago
TI
Mainframe Infra Engineer
Themesoft Inc.
Toronto, ON
- Contract
Set technical direction for, and provide hands-on oversight of, an offshore mainframe operations team executing patch installs, regression testing, and validation across the z/OS estate.
Added 2 mins ago
A
Store Manager
Ardene
Victoria, BC
- Full-time
The Store Manager works with the District Supervisor to oversee all store operations, as well as plan & execute strategies to drive sales and profitability. The Store Manager is responsible…
Added 2 mins ago
A
Store Manager
Ardene
Delta, BC
- Full-time
The Store Manager works with the District Supervisor to oversee all store operations, as well as plan & execute strategies to drive sales and profitability. The Store Manager is responsible…

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Oct 29, 2026
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities:

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

Compensation: CAD 52000 - CAD 75000 - yearly

Apply About employer

More about this job

Responsibilities

The Customer Success Operations Analyst designs and optimizes processes, systems, and data workflows to ensure efficient customer success operations at scale. They act as a bridge between departments to manage renewals, churn, and case management while maintaining data integrity and system governance.

Requirements

Candidates must have a bachelor's degree and 3-5 years of experience in operations within a SaaS environment. Strong proficiency in Salesforce and experience with customer success platforms are required, along with excellent analytical and process engineering skills.

Skills

Process engineering
Salesforce
Customer success platforms
Data analysis
Workflow optimization
Case management
SLA management
Reporting
Dashboard creation
Cross-functional coordination
Revenue operations
Change management
Technical documentation
Excel
Business intelligence

Benefits

Flexible work
Online learning platform
Philanthropy program
Wellness program
Employee assistance program
Referral scheme

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Salesforce
Gainsight
ChurnZero
Totango
Customer Success Operations
Revenue Operations
Sales Operations
Process Engineering
Workflow Mapping
Data Integrity
SLA
Renewals
Churn Management
CPQ
Order-to-Cash
Deal-to-Cash
Financial Automation
Business Intelligence
Excel
KPIs
Governance
Automation
Digital Transformation
Reporting
Dashboards
Subscription Models
Usage-based Models
Cross-functional Collaboration
System Administration

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