Find work in Canada.

505,188 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 11 mins ago
AB
Merchandising Manager
Alberta Boot Company Outfitters
Canada
- Full-time
…slow-moving and aged stock before markdowns are needed. Support pricing and markdown strategy through initial markup, promotional performance, and markdown cadence analysis to protect gross…
Added 11 mins ago
AS
System Analyst
Alliance Search Partners
Toronto, ON
- Full-time
BUSINESS SYSTEMS ANALYST - DATA MODERNIZATION
Added 11 mins ago
PC
Benefits Consultant
People Corporation
Burnaby, BC · BC - PC Lougheed - Burnaby
- Full-time
Provide coaching and mentorship to technical/analyst team
Added 26 mins ago
F
Financial Analyst
Fittes
Toronto, ON
- Full-time
…profitable. As we grow, we want to stay small and mighty. We need an analyst who owns the budget process, reconciles high-volume Amazon and Shopify revenue, runs month end inventory with…
Added 56 mins ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales,…
Added 1 hour ago
B
Senior Financial Analyst (FA III)
BGIS
Markham, ON
- Full-time
The Senior Financial Analyst provides complex transactional support for a process within a full accounting cycle and is involved in full accounting cycle for a client contract (s) or…
Added 2 hours ago
Pricing Analyst (Procurement & Supply Chain)
Source Atlantic Ltd.
Rocky View No 44, AB · Saint John, NB · Dartmouth, NS · Rocky View County, AB
Reporting to the Director, Product & Margin, the Pricing Analyst is responsible for providing the analysis, modelling and insights that support pricing and margin decisions across the…
Added 2 hours ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales,…
Added 2 hours ago
K
Senior Business Systems Analyst – Hedge Accounting
Kelly
Toronto, ON
- $80 to $90 CAD / hour
- Contract
We are looking for a technically strong Business Systems Analyst to support Hedge Accounting initiatives for a leading banking client. The ideal candidate will have a solid understanding of…
Added 3 hours ago
LC
Sr. Analyst, No Frills Seasonal Programs & Promotions
Loblaw Companies Limited
Brampton, ON
- Full-time
Reporting to the Manager, No Frills Seasonal Programs, the Senior Analyst, No Frills Seasonal Programs & Promotions is accountable for providing key support in achieving promotional…
Added 3 hours ago
N
Analyst, Cost Planning
Newmark
Toronto, ON
- Full-time
Newmark is currently seeking a Cost Analyst for our Project & Cost Management business unit, based out of our downtown Toronto office. The Analyst will provide technical support for a…
Added 3 hours ago
FM
Data Analyst
Farm Mutual Re
Cambridge, ON
- Full-time
Reporting to the Manager, Ontario Auto Pricing Actuary, the Data Analyst supports OMAP’s ratemaking and business needs through data analysis, reporting, system support, and process…
Added 4 hours ago
B
Senior Financial Analyst (FA III)
BGIS
Markham, ON
- Full-time
The Senior Financial Analyst provides complex transactional support for a process within a full accounting cycle and is involved in full accounting cycle for a client contract (s) or…
Added 4 hours ago
DI
FinOps Specialist – Azure Data Cost Analytics (1884) $70-72/hr
Direct IT Recruiting Inc.
Toronto, ON
- $70 to $72 CAD / hour
- Contract
Analyze large volumes of billing, usage, consumption, pricing, and utilization data from multiple technology and cloud vendors.
Added 4 hours ago
KT
Analyste principal(e) en Approvisionnement / Senior Analyst Procurement
Knight Therapeutics Canada
Montreal, QC
- Full-time
We are seeking a Senior Analyst Procurement to join our Supply Chain team. Reporting to the Manager Procurement, this individual will be responsible for planning, procurement, and inventory…
Added 5 hours ago
MI
Junior Brand Support Analyst
Manhattan International Trade Inc.
Montreal, QC
- Full-time
Manage and maintain internal system. Tasks include but not limited to: creating styles, verifying and entering pricing and correct coding of items.
Added 7 hours ago
Analyst, Material Pricing
Celestica International LP
Toronto, ON
The Analyst, Material Pricing manages material pricing for regional/global customers within a specific market segment, ensuring competitive pricing solutions to support growth and margins.…
Added 10 hours ago
'
Sr. Financial Analyst, Global Finance Operations
''
Toronto, ON
- Full-time
Position Title: Sr. Financial Analyst, Global Finance Operations
Added 14 hours ago
J
Senior Analyst, Supply and Demand Planning
Jobgether
Canada
- $79,958 to $104,944.35 CAD / year
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Analyst, Supply and Demand Planning based in Canada.
Added 14 hours ago
J
Senior Analyst, Supply and Demand Planning
Jobgether
Canada
- $79,958 to $104,944.35 CAD / year
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Analyst, Supply and Demand Planning based in Canada.
Added 21 hours ago
T
Market Risk Analyst, FX
TD
Toronto, ON
- Full-time
We are seeking a Market Risk Analyst to join the GFX Market Risk team. The role provides market risk analysis, reporting, monitoring, and support to risk and business partners, helping…
Added 21 hours ago
T
Senior Market Risk Analyst (5772)
TD
Toronto, ON
- Full-time
Maintain strong knowledge of FX trading strategies, products, valuation concepts, and the analytical principles underlying derivative pricing and risk management.
Added 21 hours ago
SI
Pricing Analyst
Staples Inc.
Richmond Hill, ON
- Full-time
As a Pricing Analyst for Staples, you will provide analytical and strategic support to the Sales, Pricing, and Merchandising teams to empower business leaders to make timely and…
Added 21 hours ago
A
Operational Risk Analyst Intern / Co-op – Winter 2027
Albourne
Toronto, ON
- $50,000 to $55,000 CAD / year
- Internship
The Operational Risk Analyst Intern / Co-op – Winter 2027 student supports Albourne’s Operational Due Diligence (ODD) team, with a primary focus on monitoring alternative investment funds…
Added 21 hours ago
A
Operational Due Diligence Associate Analyst (New Grad Opportunity)
Albourne
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
We are seeking an Operational Due Diligence (ODD) Associate Analyst to join our team in Toronto. This role is ideal for new graduates or early-career professionals interested in alternative…

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Oct 29, 2026
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities:

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

Compensation: CAD 52000 - CAD 75000 - yearly

Apply About employer

More about this job

Responsibilities

The Customer Success Operations Analyst designs and optimizes processes, systems, and data workflows to ensure efficient customer success operations at scale. They act as a bridge between departments to manage renewals, churn, and case management while maintaining data integrity and system governance.

Requirements

Candidates must have a bachelor's degree and 3-5 years of experience in operations within a SaaS environment. Strong proficiency in Salesforce and experience with customer success platforms are required, along with excellent analytical and process engineering skills.

Skills

Process engineering
Salesforce
Customer success platforms
Data analysis
Workflow optimization
Case management
SLA management
Reporting
Dashboard creation
Cross-functional coordination
Revenue operations
Change management
Technical documentation
Excel
Business intelligence

Benefits

Flexible work
Online learning platform
Philanthropy program
Wellness program
Employee assistance program
Referral scheme

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Salesforce
Gainsight
ChurnZero
Totango
Customer Success Operations
Revenue Operations
Sales Operations
Process Engineering
Workflow Mapping
Data Integrity
SLA
Renewals
Churn Management
CPQ
Order-to-Cash
Deal-to-Cash
Financial Automation
Business Intelligence
Excel
KPIs
Governance
Automation
Digital Transformation
Reporting
Dashboards
Subscription Models
Usage-based Models
Cross-functional Collaboration
System Administration

Report this job