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Added 1 min ago
VC
Adjoint(e) administratif(ve) | Office Administrator
Valsoft Corporation
Montreal, QC · Saint-Laurent, Quebec
- Full-time
Valsoft is looking for an Office Administrator to join our team in Montreal.
Added 1 min ago
G
Administrateur(trice) des bons d'achats / Order Administrator
Genetec
Remote, Canada
- Full-time
- Remote
As an Order Administrator, you will be part of a dynamic team who all work together to meet their goals and objectives. Our team cares about providing the ultimate customer service…
Added 2 mins ago
P&
Operations Administrator
Parrish & Heimbecker, Limited
Wilkie, SK
- Full-time
As Operations Administrator, the successful candidate will be responsible for facilitating the overall operation of the facility’s office through daily administrative tasks. Reporting to…
Added 2 mins ago
P&
Operations Administrator
Parrish & Heimbecker, Limited
Virden, MB
- Full-time
As Operations Administrator, the successful candidate will be responsible for facilitating the overall operation of the facility’s office through daily administrative tasks. Reporting to…
Added 2 mins ago
FE
Office Administrator
Falcon Equipment
Nanaimo, BC
- Full-time
If you’re an experienced Office Administrator, Administrative Assistant, Office Coordinator, or Service Administrator with strong organizational, communication, and customer service skills,…
Added 2 mins ago
J(
Senior Oracle Database Administrator (DBA)
JSG (Johnson Service Group, Inc.)
Calgary, AB
- Contract
Strong understanding of change management, incident/problem management, technical documentation, operational readiness, and production service transition.
Added 2 mins ago
RR
New Home Sales Administrator | Preconstruction – Mississauga, ON
RARE Real Estate Inc
Mississauga, ON
- Full-time
RARE Real Estate is seeking a highly organized, detail-oriented, and personable New Home Sales Administrator to join our team for an exciting new preconstruction community coming to…
Added 16 mins ago
CB
Supervisor, Branch Warehouse
Cornerstone Building Brands
Edmonton, AB
- Full-time
…on operational excellence has set the industry benchmark for service, quality, performance and design, backed by the best in class lifetime warranty. As a coast to coast distributor of…
Added 31 mins ago
FC
Senior Plan Administrator (Group Benefits)
First Canadian Financial Group
Edmonton, AB
- Full-time
Client service processes and the overall experience we provide to plan sponsors and members.
Added 31 mins ago
FC
Group Benefits Administrator
First Canadian Financial Group
Edmonton, AB
- Full-time
Effectively uses a Customer Relationship Management system to track and respond to written and telephone inquiries from plan administrators and clients within established service standards.
Added 31 mins ago
P&
Operations Administrator
Parrish & Heimbecker, Limited
Goderich, ON
- Full-time
As Operations Administrator, the successful candidate will be responsible for facilitating the overall operation of the facility’s office through daily administrative tasks. Reporting to…
Added 31 mins ago
BG
Office Administrator_CA
Brandt Group of Companies
Stettler, AB
- Full-time
Brandt Tractor Ltd is currently seeking a Office Administrator for our Stettler Agriculture location.
Added 31 mins ago
WR
After School Support - LTO - 12.5 hrs per week
Waterloo Region District School Board
Waterloo, ON
- Full-time
Added 31 mins ago
WR
LTO EA Level D - Extended Day After School - 10 hrs/wk
Waterloo Region District School Board
Kitchener, ON
- Full-time
Developmental Service Worker (DSW) from an accredited post-secondary institution
Added 31 mins ago
WR
After School Support - LTO - 10 hrs per week
Waterloo Region District School Board
Kitchener, ON
- Full-time
Added 31 mins ago
G
Administrateur(trice) des bons d'achats / Order Administrator
Genetec
Montreal, QC
- Full-time
As an Order Administrator, you will be part of a dynamic team who all work together to meet their goals and objectives. Our team cares about providing the ultimate customer service…
Added 31 mins ago
LD
Temporary - Student Support Administrator - 1.0 FTE
London District Catholic School Board
London, ON
- Full-time
The Student Support Administrator is subject to the direct supervision of the Principal and Office Supervisor. Daily work is scheduled by the Office Supervisor with the direction of the…
Added 31 mins ago
CB
Supervisor, Branch Warehouse
Cornerstone Building Brands
AB · Edmonton, AB
- Full-time
…on operational excellence has set the industry benchmark for service, quality, performance and design, backed by the best in class lifetime warranty. As a coast to coast distributor of…
Added 31 mins ago
SB
Infrastructure Engineer
Sharp Brains
AB · Edmonton, AB
- Contract
…issues, and executing enterprise migrations while minimizing service…
Added 46 mins ago
5
Personal Financial Administrator - FM HUB
5f8c562c-cfbb-4305-a8d0-7f42f645f6ba
AB
- Full-time
Join us at e4c as a Personal Financial Administrator. The Personal Financial Administrator provides financial literacy coaching and administers the personal finances for vulnerable adults…
Added 46 mins ago
Human Resources Administrator
Rise Air
Saskatoon, SK
Join our HR team in Saskatoon as a Human Resources Administrator and help shape the employee experience from hire to retire. Reporting to the Director, Human Resources, you will support a…
Added 46 mins ago
TC
Enterprise Software Administrator, PFT
The Corporation of UCLG
Brockville, ON
- Full-time
Reporting directly to the Network Services Supervisor the Enterprise Software Administrator (ESA) provides a planned, consistent and collaborative approach to enable enterprise applications…
Added 1 hour ago
CB
CloudOps Administrator (Canada) - N.A. Service Delivery Group
Canadian Bank Note Company, Limited
Ottawa, ON
- $75,000 to $93,000 CAD / year
- Full-time
As a Cloud Operations Administrator in our North American service delivery group,you will be responsible for configuring, monitoring, and managing the cloud instances of CBN solutions for…
Added 1 hour ago
Security Administrator
Giesecke+Devrient
Markham, ON
The Security Administrator, while supporting the Security and Operations teams and in accordance with the standard policies and procedures of G+D Canada (the Security Management System)…
Added 1 hour ago
Fund Accounting Manager (Credit Funds)
HS Financial Technologies
Halifax, NS
…industry recognition across technology, accounting, client service, investor services, and regulatory…

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Oct 29, 2026
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities:

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

Compensation: CAD 52000 - CAD 75000 - yearly

Apply About employer

More about this job

Responsibilities

The Customer Success Operations Analyst designs and optimizes processes, systems, and data workflows to ensure efficient customer success operations at scale. They act as a bridge between departments to manage renewals, churn, and case management while maintaining data integrity and system governance.

Requirements

Candidates must have a bachelor's degree and 3-5 years of experience in operations within a SaaS environment. Strong proficiency in Salesforce and experience with customer success platforms are required, along with excellent analytical and process engineering skills.

Skills

Process engineering
Salesforce
Customer success platforms
Data analysis
Workflow optimization
Case management
SLA management
Reporting
Dashboard creation
Cross-functional coordination
Revenue operations
Change management
Technical documentation
Excel
Business intelligence

Benefits

Flexible work
Online learning platform
Philanthropy program
Wellness program
Employee assistance program
Referral scheme

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Salesforce
Gainsight
ChurnZero
Totango
Customer Success Operations
Revenue Operations
Sales Operations
Process Engineering
Workflow Mapping
Data Integrity
SLA
Renewals
Churn Management
CPQ
Order-to-Cash
Deal-to-Cash
Financial Automation
Business Intelligence
Excel
KPIs
Governance
Automation
Digital Transformation
Reporting
Dashboards
Subscription Models
Usage-based Models
Cross-functional Collaboration
System Administration

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