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Added 11 mins ago
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Senior Design Engineer – Solid Waste Management
AtkinsRéalis
Calgary, AB
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 11 mins ago
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Project Procurement Specialist
Propak
Airdrie, AB
- Full-time
The Specialist acts as the primary strategic liaison for Project Management and Engineering, driving critical sourcing and negotiation activities for major equipment and long-lead items.…
Added 11 mins ago
Senior Signalling Specialist
Hatch
Calgary, AB
Hatch is currently seeking a highly motivated, results-driven, Railway Signalling Specialist to join the Rail Systems team in the Calgary location.
Added 26 mins ago
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Vice President, Sales & Marketing
CYBERWELL
ON · Ontario, Canada
- Full-time
…offensive security exposure management to GRC, architecture and engineering, threat intelligence, and 24/7 managed detection and response. We partner with enterprise leaders who are…
Added 26 mins ago
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Solution Architect / Lead EBO Engineer – BAS (SABAS004)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Solution Architect / Lead EBO Engineer – Building Automation Systems
Added 26 mins ago
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Product Director, Mobile | Directeur ou directrice de produit, Mobile
NBCUniversal
Montreal, QC
- Full-time
NBCUniversal is seeking a Product Director, Mobile to lead the vision, strategy, and direction of our mobile product experience. This role will work across product, design, technology,…
Added 26 mins ago
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Mechanical Project Manager
Rightway Recruitment
Vancouver, BC
- $90,000 to $120,000 CAD / year
- Full-time
As a Project Manager within the Mechanical Engineering team, you will lead mechanical-focused projects involving existing buildings, building restoration, energy improvements, HVAC and…
Added 26 mins ago
HR
Senior Software Engineer – Drone Control & Simulation (Defense and Dual-Use)
Haply Robotics
Montreal, QC
- Full-time
5+ years of software engineering in a systems language (Rust, C++ or similar).
Added 26 mins ago
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Program Manager
Resonaite
Belleville, ON
- $85,000 to $100,000 CAD / year
- Full-time
…address product quality, scrap, efficiency, internal quality systems, cost and delivery performance issues, including overall product…
Added 26 mins ago
QC
Engineering Coordinator
Quarry Consulting
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
The purpose of the Engineering Coordinator - Projects is to be the technical lead for projects. This person ensures that high level design and technical aspects of the projects are solved.…
Added 26 mins ago
Senior Producer (Apex Legends)
Electronic Arts
Vancouver, BC
Reporting to the Lead Producer, we are looking for an experienced Legends Producer who will embrace our philosophy and share their expertise to help us create an incredible experience for…
Added 26 mins ago
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Shipper Receiver
Infrapipes
Saskatoon, SK
- Full-time
…manufacture, and custom fabrication of engineered polyethylene systems for water, wastewater, and stormwater management applications. We provide full-service engineering support and custom…
Added 26 mins ago
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Global Program Lead – Bombardier/Challenger
CAE
Montreal, QC
- Full-time
Lead global standardization for assigned aircraft program(s), ensuring technical accuracy and consistency across training centers through regular reviews, updates, and fleet standardization…
Added 26 mins ago
JC
Journeyman Welder
Johnson Controls
Nisku, AB
- Full-time
…company has focused on innovation, designing advanced cooling systems tailored to the evolving needs of the tech industry. Our mission is to engineer and deliver innovative solutions…
Added 42 mins ago
Air Weapons Systems Instructor
L3Harris Technologies
Saguenay, QC · Bagotville, Queb
About your next Challenge as a Air Weapons Systems Instructor:
Added 42 mins ago
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Enterprise Business Continuity Manager
MDA
Brampton, ON
- Full-time
…partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global…
Added 42 mins ago
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Enterprise Environmental H&S Management System Manager
MDA
Brampton, ON
- Full-time
…partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global…
Added 42 mins ago
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Hardware Development Technical Lead
GE Vernova
Markham, ON
- Full-time
Strategic Oversight: Lead the technical architecture and end-to-end development lifecycle for complex hardware systems, ensuring external partners align with GE Vernova’s rigorous…
Added 42 mins ago
OT
Field Instrumentation Specialist
Ontario Transit Group
Toronto, ON
- Full-time
…geotechnical and structural instrumentation and monitoring systems. Working collaboratively with the Instrumentation & Monitoring (I&M) Manager, this office and field-based position ensures…
Added 42 mins ago
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Webber - Operations Manager - Infrastructure Management
Ferrovial
ON · CAN - Webber - Infra - York
- Full-time
…private partnership (P3) solutions. Webber also has an in-house engineering services department to help optimize building efficiency and quality while solving complex project challenges…
Added 57 mins ago
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Automation Technician
AltaSteel
AB · Edmonton, AB
- Full-time
The successful candidate will identify and lead upgrades, and manage the resources required to maintain and improve automation systems, using proven hands-on, advanced mechanical and…
Added 57 mins ago
AS
System Analyst
Alliance Search Partners
Toronto, ON
- Full-time
looking for an experienced Business Systems Analyst to support strategic data modernization initiatives migrating management data from legacy database platforms to Snowflake. The role will…
Added 57 mins ago
RC
Fitter Welder - Stoney Creek (Ontario)
REEL COH Inc.
Stoney Creek, NB
- Internship
…and installing industrial electromechanical material-handling systems for production lines. Our products are custom designed to customers’ exacting specifications and…
Added 57 mins ago
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Service Reliability Engineer
Deliverect
Toronto, ON
- Full-time
Your Impact: Working closely with our Forward Deployed Engineering Lead and Product Team Leads, you will ensure our enterprise customers across North America can onboard and run their…
Added 57 mins ago
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Lead QA
DELAN - IT Talent Solutions
Montreal, QC
- Full-time
Le Lead QA sera responsable de bâtir et de structurer la fonction d’assurance qualité d’une plateforme d’objets connectés, en définissant les processus, les plans de tests et les critères…

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Oct 29, 2026
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities:

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

Compensation: CAD 52000 - CAD 75000 - yearly

Apply About employer

More about this job

Responsibilities

The Customer Success Operations Analyst designs and optimizes processes, systems, and data workflows to ensure efficient customer success operations at scale. They act as a bridge between departments to manage renewals, churn, and case management while maintaining data integrity and system governance.

Requirements

Candidates must have a bachelor's degree and 3-5 years of experience in operations within a SaaS environment. Strong proficiency in Salesforce and experience with customer success platforms are required, along with excellent analytical and process engineering skills.

Skills

Process engineering
Salesforce
Customer success platforms
Data analysis
Workflow optimization
Case management
SLA management
Reporting
Dashboard creation
Cross-functional coordination
Revenue operations
Change management
Technical documentation
Excel
Business intelligence

Benefits

Flexible work
Online learning platform
Philanthropy program
Wellness program
Employee assistance program
Referral scheme

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Salesforce
Gainsight
ChurnZero
Totango
Customer Success Operations
Revenue Operations
Sales Operations
Process Engineering
Workflow Mapping
Data Integrity
SLA
Renewals
Churn Management
CPQ
Order-to-Cash
Deal-to-Cash
Financial Automation
Business Intelligence
Excel
KPIs
Governance
Automation
Digital Transformation
Reporting
Dashboards
Subscription Models
Usage-based Models
Cross-functional Collaboration
System Administration

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