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Added 24 mins ago
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Maintenance Cleaner
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- Full-time
Strong customer service attitude and commitment to providing exceptional customer service and quality results.
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Quadra

Customer Service Representative, Ingredients

Vaudreuil-Dorion, QC, Canada

Compensation Information: The annual base pay range for this position is reasonably expected to be $44,690 to $67,100.

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Job details

Pay: Compensation Information: The annual base pay range for this position is reasonably expected to be $44,690 to $67,100.
Posting language: English
Posted: Nov 9, 2026

Original job description

Position: Customer Service Representative, Ingredients

Location: Vaudreuil-Dorion, Quebec

Status: Full-time, permanent (1)

Workplace Flexibility: We have a policy that allows for hybrid work, with a minimum presence of 2 days per week at the office.

Do you have a strong background in raw materials distribution and are you committed to customer excellence? Tired of being stuck in traffic on your way to Montreal? Our Ingredients (Food) team is currently looking for a proactive and detail-oriented individual to join our Customer Service team in Vaudreuil-Dorion, Quebec!

We are currently seeking a Customer Service Representative (Generalist) to support our customer service and commercial teams in our Food & Ingredients Division! As a Customer Service Representative (Generalist), you will play a key role in delivering outstanding customer service by communicating effectively with clients, processing and managing product orders, and ensuring rigorous follow-ups.

You will be responsible for building strong relationships with your fellow representatives, clients and the sales team to ensure smooth service delivery and optimal customer satisfaction! This role requires strong digital skills, and knowledge of the Manufacturing and/or distribution of ingredients would be a significant asset.

This is a highly collaborative position within a dynamic, solution-oriented environment. We are looking for someone with a positive and professional attitude. Your motivation, enthusiasm, and experience in distribution or manufacturing will be valuable assets to our team.

At Quadra, we put people first so that together, we can reimagine the possibilities.

When you join Quadra, you'll be part of a 50+ years old organization that is dedicated to its 550+ employees located in Canada and the United States. We not only offer an engaging and collaborating culture, but also a great family-oriented environment, autonomy, and flexibility. In addition, Quadra is proud to be recognized as one of the Best Managed Companies for over 21 years and certified as a Great Place to Work®.

What would be your main responsibilities as Customer Service Representative?

Product Order Management:

Stepping into existing territories as seamless coverage to maintain an excellent service level with customers and the commercial team, and assisting with the team’s workload when not assigned specific coverage
Accurately process and manage customer orders in JD Edwards system, ensuring data integrity throughout the order lifecycle
Monitor and track order status, ensuring timely and accurate updates to customers
Review and validate purchase order information to ensure compliance with company policies and customer contracts
Regularly coordinate with logistics, operations (warehouse), and purchasing teams to ensure alignment between customer expectations and operational capabilities (e.g., delivery, goods receipt, quality, etc.)
Collaborate with the Corporate Quality team to provide and follow up to customers with their requested products documentation (audits, certificates, forms, etc.)
Maintain regular communication with customers to ensure service quality and satisfaction with goods received
Collaborate with the Finance team to ensure invoicing tracking (taxes, prices, etc.) as well as payment/credit/receivables.

Customer Relations / Sales Support:

Use Salesforce to track, analyze, and manage customer interactions and activities, ensuring data is updated daily
Respond promptly to resolve customer inquiries and requests quickly and efficiently
Manage customers account maintenance activities (in Salesforce), ensuring records are accurate and aligned with client needs
Collaborate with the commercial team to resolve any customer issues, ensuring smooth communication across departments
Provide product recommendations and information to help clients make informed purchasing decisions
Provide detailed feedback to internal team about recurring customer issues or suggestions for improvements.

Other :

Attend training sessions, team meetings, sales/customers meetings to stay aligned with company’s objectives and vision
Meet or exceed performance metrics such as “No errors’’ in shipments, etc.
Review and interpret weekly and monthly reports to identify trends and areas for improvement

Qualities and Attributes we are looking for:

Curiosity and eagerness to understand products, manufacturing processes, technical constraints, etc.
Strong work ethic and drive to succeed, with essential traits such as compassion, integrity, and honesty
Desire to work as part of a team and collaborate across different business functions
Ability to thrive in a fast-paced environment, make quick decisions, and juggle multiple priorities

What qualifications are needed to succeed in this role?

Minimum 3 years of experience in a Customer Service role in a distribution or manufacturing company, in inventory management or a Sales Support role in the industry
College diploma in business administration, commerce, or a related field
Proven experience with systems such as:
- Inventory Management (ERP) such as JD Edwards / SAP
- Customer Relationship Management (CRM) such as Salesforce
Proficiency with the Microsoft Office Suite including good Excel skills
Excellent verbal and written communication skills in French & English
Comfortable and confident communicating with customers via phone and email
Proven ability to analyze and solve complex problems
Demonstrated attention to detail and accuracy (for order processing, quotes, client documentation, etc.)

At Quadra, we provide an engaging and supportive culture that fosters collaboration, a family-oriented atmosphere, and a high degree of autonomy and flexibility. You’ll have the chance to be part of a professional, innovative, and fun team within a growing, people-centric organization that has earned Great Place to Work® certification.

Some of the benefits of choosing Quadra:

Permanent, full-time position: Join us for a stable and long-term career.
Competitive compensation and performance incentives: Your work and results are rewarded with an attractive salary and bonuses.
Personalized training: Tailored support to foster your development and career progression.
Comprehensive benefits package: Medical and dental coverage, health spending account, Employee Assistance Program (EAP), and access to telemedicine services.
Generous time off: Flexible personal days, sick days, and vacation to help you recharge.
Wellness programs: Initiatives focused on physical and mental well-being, supported by recognized experts.
Employer-matched retirement plan: Plan for your future with our retirement savings program.
Private, family-owned company: Grow within a solid organization with strong values and established infrastructure.
Recognized and award-winning company: Work for a certified Great Place to Work® and Best Managed Company.
Inclusive culture: Caring, quick on our feet, and having fun are core values.
Career opportunities: Develop within a fast-paced, growing, and stimulating organization.
Social activities and community involvement: Participate in events, volunteer programs, and more.
Recognition and referral programs: Earn financial rewards through employee recognition and referral initiatives (years of service, merit, etc.).
And much more!

Compensation Information: The annual base pay range for this position is reasonably expected to be $44,690 to $67,100. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as job-related knowledge, skills, education, and experience.

Base salary is only a part of the total rewards package - this role will also be eligible for a generous incentive program and benefits. Quadra’s salary ranges are benchmarked and are determined by role and level. Please note that the base pay shown qualifications, skill level, competencies, and work location.

#quadra1

Quadra supports and values diversity and offer equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status and gender identity. Quadra also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We recognize that some people do not identify themselves as either male or female. Therefore, whenever possible, we have opted for a gender-neutral wording in a non-discriminatory spirit.

Please note that Quadra recruiters only use official @quadragroup.com email addresses. We never request fees or sensitive personal information during recruitment. Be cautious if you receive messages from domains that look similar to Quadra Group but are not official. If in doubt, please contact us directly via our Careers page.

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More about this job

Responsibilities

The Customer Service Representative will manage product orders, ensure data integrity in the ERP system, and coordinate with logistics and finance teams. They will also provide ongoing support to customers and the sales team to maintain high service levels and resolve inquiries.

Requirements

Candidates must have at least 3 years of experience in customer service within a distribution or manufacturing environment. A college diploma in business administration or a related field is required, along with proficiency in ERP and CRM systems.

Skills

Customer service
Order management
Data integrity
Inventory management
Sales support
JD Edwards
Salesforce
Microsoft Office Suite
Excel
Communication
Problem solving
Attention to detail
Logistics coordination
Invoicing
Relationship building

Benefits

Medical coverage
Dental coverage
Health spending account
Employee assistance program
Telemedicine services
Flexible personal days
Sick days
Vacation
Wellness programs
Performance incentives

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Ingredients
Distribution
Manufacturing
Order Management
JD Edwards
Salesforce
ERP
CRM
Logistics
Invoicing
Data Integrity
Food & Ingredients
Account Maintenance
Microsoft Office
Excel
Inventory Management
Sales Support
Quality Assurance
Purchase Orders

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