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Added 1 month ago
AC
Senior Cloud Architect
Adastra Corporation
Markham, ON
- Other
…The successful candidate will design and implement AWS cloud infrastructure and data services, with a strong focus on AWS Step Functions, Glue, DataZone, Lake Formation, Glue Catalog, and…
Added 1 month ago
LS
Manager, IT & Cybersecurity Services - Permanent - 19507
LRO Staffing
Ottawa, ON
- Full-time
An excellent client of ours, a well-renowned organization headquartered in Ottawa, is seeking a Manager, IT & Cybersecurity Services to oversee our daily technology operations, cloud and…
Added 1 month ago
IT Support Technician
Quadra
Edmonton, AB
Reporting to the IT Support Manager and working closely with the Digital Support Group and Infrastructure teams, you will provide high-quality support to end users, troubleshoot hardware…
Added 1 month ago
AF
Housing Maintenance Worker
Akisqnuk First Nation
Windermere, BC
- Full-time
…before they become larger problems, and work with the Facilities Manager, Housing Manager, contractors and community members to address…
Added 1 month ago
Associate, Technical Support
Scotiabank
Toronto, ON
…Professionals and will be a key resource to their IT&S direct reporting manager & Systems Support Intermediates, leveraging his/her skill set to ensure that IT&S solutions provide high…
Added 1 month ago
Station MEP Coordinator
Acciona
ON · CAN - Ontario Line North
ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals,…
Added 1 month ago
UO
Sustainable Transportation Engineering Coordinator
University of British Columbia
Vancouver, BC · UBCV | CIRS (Centre for Interactive Research on Sustainability) (CIRS)
- $6,631.67 to $9,533.25 CAD / month
- Full-time
This position reports to the Manager, Transportation Engineering and works closely with the Manager, Transportation Planning and Sustainable Transportation Planner and Program Lead within…
Added 1 month ago
D
Culinary Manager
Dexterra
Calgary, AB
- Full-time
…Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and…
Added 1 month ago
P
Specialized Project Manager
Pomerleau
Montreal, QC
- Full-time
As a Project Manager within Pomerleau’s Civil & Infrastructure division, you will contribute to specialized projects. Leading major construction and infrastructure projects ranging from…
Added 1 month ago
C
Technical Program Manager II
CNN
Ottawa, ON · Kanata, ON
- Full-time
…decisions about products and strategic direction. As a Technical Program Manager II, you will contribute to technical efforts as CNN looks to modernize its existing multi-faceted analytics…
Added 1 month ago
E
Manager, IT & CyberSecurity
EveryMind
Mississauga, ON
- $107,448 to $116,246 CAD / year
- Full-time
Manager, Information Technology & Cybersecurity
Added 1 month ago
M
Global Payroll & Benefits Manager
Mecka
Remote, Canada
- $130,000 to $150,000 CAD / year
- Full-time
- Remote
We’re looking for a hands-on Global Payroll & Benefits Manager to own payroll and benefits across Canada and the United States while helping us build the infrastructure to support a growing…
Added 1 month ago
EI
Intermediate Environmental Planner / Project Manager (Infrastructure)
Egis in Canada
Ottawa, ON
- $90,000 to $120,000 CAD / year
- Full-time
We're looking for an Intermediate Environmental Planner / Project Manager to join our infrastructure team in Ottawa, Canada. In this role, you will manage environmental planning initiatives…
Added 1 month ago
G&
Software Engineering Manager - VP level
Groom & Associés / Associates
Montreal, QC · Greater Montreal Metropolitan Area
- $190,000 to $200,000 CAD / year
- Full-time
The team is hiring a Manager of Engineering to lead the engineering group that builds and operates our research data management platform. Reporting to the CTO, you will lead how the…
Added 1 month ago
P
Superintendent
PACT
Mississauga, ON
- Full-time
…Partners. Together, we are delivering Accelerator, a major program of Pearson LIFT (Long-term Investment in Facilities and Terminals), Toronto Pearson's infrastructure development plan.…
Added 1 month ago
P
Quality Inspector
PACT
Mississauga, ON
- Full-time
The Quality Inspector supports the Quality Manager and project teams by performing field inspections and verification activities across assigned project areas within the Airfield Electrical…
Added 1 month ago
M
Program Director, CTI Development Telecom Division
Maarut
Quebec, QC
- Contract
generalist program manager discovering the field. The person reports to a client program director already in place and works alongside the
Added 1 month ago
Senior Enterprise Solutions Technical Lead
City of Toronto
Toronto, ON
…deliver client centric business solutions and secure, reliable IT infrastructure. Embarking on a transformative journey, the Technology Services Division is reshaping its culture and…
Added 1 month ago
M
Manager - Systems Engineering
MDA
Brampton, ON
- Full-time
Oversee engineering facilities, processes, tools, and infrastructure required to support departmental and program execution.
Added 1 month ago
T&
Project Manager - Retail & Workplace Projects
Turner & Townsend
Toronto, ON
- Full-time
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership…
Added 1 month ago
T&
Senior Project Manager - Retail, Commercial & Workplace Projects
Turner & Townsend
Toronto, ON
- Full-time
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership…
Added 1 month ago
T&
Senior Cost Consultant - M&E
Turner & Townsend
Ottawa, ON
- Full-time
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership…
Added 1 month ago
D
Culinary Manager
Dexterra
Calgary, AB
- Full-time
…Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and…
Added 1 month ago
A
Senior Manager of Test Engineering
Aplin
Dartmouth, NS
- Full-time
…across Canada and allied markets. They are looking for a Senior Manager, Test Engineering to lead their Test Engineering function and develop the long-term strategy for product testing and…
Added 1 month ago
Project Manager II, Infrastructure
Calgary Airports
Calgary, AB
The Infrastructure Team is a dynamic and collaborative team responsible for designing and building everything at both Calgary International and Springbank Airports. We take pride in…

Quadra

IT Support Technician

Edmonton, AB, Canada

Compensation Information: The annual base salary for this position is expected to range between $52,300.00 and $78,515.00.

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Job details

Pay: Compensation Information: The annual base salary for this position is expected to range between $52,300.00 and $78,515.00.
Experience: Minimum of 4 years of relevant hands-on IT support experience
Posting language: English
Posted: Sep 28, 2026

Original job description

Position: IT Support Technician
Location: Edmonton, Alberta. This role requires to be on-site 4 days per week.
Status: Full-time, permanent (1)

We are currently looking for a hands-on and service-oriented IT Support Technician to support our Western Canadian team!

In this role, you will act as the primary IT contact at your site in Edmonton or Delta, playing a key role in ensuring a seamless technology experience for employees. You will be responsible for delivering day-to-day technical support while also contributing to the implementation of IT initiatives across the region.

Reporting to the IT Support Manager and working closely with the Digital Support Group and Infrastructure teams, you will provide high-quality support to end users, troubleshoot hardware and software issues, and help ensure consistency with established processes and standards.

You will focus on delivering timely, effective solutions while maintaining clear communication with users, reinforcing a strong commitment to exceptional service. Your responsibilities will also include supporting equipment maintenance, participating in IT projects, and providing on-site assistance to ensure operational continuity at your location.

About your future team

At Quadra, we put people first so that together, we can reimagine the possibilities.

Quadra Chemicals is one of the largest distributors of chemicals and ingredients in the Canadian market. We have facilities across Canada and the United-States. If you are committed to excellence, you belong at Quadra. Our employees are professional and passionate about our business. In return, Quadra offers a challenging work environment and the opportunity for personal growth with recognition for outstanding performance. Our employees work in a high-performance environment where we strive to be the best in our industry. Quadra's competitive advantage is our people. By pursuing and fostering excellence, we ensure our stakeholders receive superior product quality, customer service and value.

What will be your main responsibilities as an IT Support Technician? :

IT Support (85%)

Respond to incoming IT support requests via phone, email, chat, and ticketing system.
Troubleshoot and resolve hardware, software, and peripheral issues.
Document incidents and solutions clearly and accurately.
Provide on-site support to end users at the Edmonton, AB or Delta, BC facility (based on assigned location) and offer remote assistance to the other Western Canada site and other offices as needed.
Reinforce SLA expectations and manage user relationships with professionalism.
Apply existing documentation and standard procedures to prevent recurring issues.

Support equipment setups, moves, and replacements.
Perform maintenance on workstations, printers, and peripherals.

Maintain hardware/software inventory records.
Flag hardware needs and aging equipment for replacement.

Project Participation (15%)

Assist in the rollout of new hardware, software, and support tools.
Provide on-site support during project-related implementations or transitions.
Coordinate with other IT team members to ensure seamless deployment of activities.

Provide feedback on support processes and suggest improvements.
Stay informed of IT support trends and participate in team knowledge-sharing initiatives.

What are the required qualifications to have success in this position?:

Bachelor’s degree in Computer Science, Information Technology, or a college diploma
Minimum of 4 years of relevant hands-on IT support experience
Certifications in CompTIA A+, and ITIL are a strong asset
Excellent written and oral communication skills in English are required
Solid practical technical knowledge of network and PC operating systems, current network protocols, and standards.
Hands-on experience in hardware troubleshooting and extensive application support experience.
Foundational understanding of programming languages, including scripting with tools like PowerShell.
Familiarity with data protection regulations and relevant legal requirements.
Experience with Active Directory, Windows operating systems, Intune, MDM, RMM, endpoint management tools, and common security technologies.
Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
Customer-focused mindset and commitment to delivering high-quality service.
Outstanding interpersonal skills focused on building relationships, active listening, and effective questioning.
Ability to research a wide range of IT issues as needed and strong documentation skills.
Quick absorption and retention of information, with the ability to present ideas in user-friendly language.
Highly motivated and self-directed, capable of working independently and under pressure.
Attention to detail, manual dexterity to connect and disconnect cables and components.
Valid driver's license, passport, and willingness to travel as needed (20%)

Working Conditions:

For this position requires you to work on-site 4 days a week.
Occasional travel to our other facilities to set up or repair IT infrastructure, for meetings and trainings - up to 20%, for team meetings and to provide backup support between our Edmonton, AB and Delta, BC facilities, or when there’s a need to work on special projects.
Require availability for on-call support outside of regular working hours.
Assess specific health and safety challenges, including the evaluation of space for potential hazards and risks. This involves occasional tasks such as working in confined spaces or crawling under desks for cable management.
With the support of operations, there may be a need to lift and carry heavy equipment, including servers, computers, and network hardware.

At Quadra, we offer not only an engaging culture, a collaborative, family-oriented and supportive environment, but also plenty of autonomy and flexibility. We also offer you the opportunity to be part of a professional, fun, innovative and committed team in a growing, people-oriented, Great Place to Work® certified organization. In addition to being Great Place to Work® certified, Quadra has been recognized as one of the Best Managed Companies for over 20 years! You will work with dynamic colleagues who are eager to share their knowledge with you.

Here are some of the perks of choosing Quadra:

Permanent, full-time position: Join us for a stable, long-term career
Competitive salary & Performance Incentives: Your hard work is rewarded with attractive compensation and bonuses
Tailored training: We provide personalized training to support you and your growth
Excellent Benefits Package: Medical, Dental, HSA, and more to keep you covered including our Employee Assistance Program (EAP) and access to telemedicine/Virtual healthcare
Generous Time Off: Flexible personal days, sick days and vacation to recharge
Wellness Programs: Enhance your quality of life with wellness initiatives, including health and mental wellness programs from healthcare leaders
Pension plan with match: Plan your future with our matched pension plan program
Family-owned and support environment: Be part of a private, family-owned company with a strong infrastructure and core values
Award-Winning Workplace: Work in a certified Great Place to Work®, and Best Managed Company!
Inclusive Culture: We celebrate diversity and caring for each other and having fun are part of our core values!
Career Growth: Unlock opportunities for development in a fast-paced growing company
Fun Social Activities: Get involved in company events, Volunteering programs, etc.
Referral & Recognition Programs: Earn monetary rewards through our referral and employee recognition programs (years of service, merit awards, etc.)
And Much More !

Compensation Information: The annual base salary for this position is expected to range between $52,300.00 and $78,515.00. Please note that this base salary range is provided for reference purposes only. Individual total compensation will vary based on factors such as job-related knowledge, skills, education, and experience.

Base salary represents just one component of our overall compensation package. This role is also eligible for a generous incentive program and comprehensive benefits. Quadra’s salary ranges are benchmarked against the market and determined by role and level. Final base salary will be aligned with the selected candidate’s qualifications, skill set, competencies, and work location.

At Quadra, we are committed to offering a competitive and rewarding total compensation package that recognizes your expertise and supports your professional growth.

#quadra1

Quadra supports and values diversity and offer equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status and gender identity. Quadra also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We recognize that some people do not identify themselves as either male or female. Therefore, whenever possible, we have opted for a gender-neutral wording in a non-discriminatory spirit.

Please note that Quadra recruiters only use official @quadragroup.com email addresses. We never request fees or sensitive personal information during recruitment. Be cautious if you receive messages from domains that look similar to Quadra Group but are not official. If in doubt, please contact us directly via our Careers page.

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More about this job

Responsibilities

Provide day-to-day technical support to users at the assigned facility and remotely to other sites, resolving hardware, software, and peripheral issues while documenting incidents and maintaining equipment records. Support equipment maintenance and IT project rollouts, coordinate with regional IT teams, and help improve support processes and operational continuity.

Requirements

Requires a bachelor’s degree in Computer Science or Information Technology, or a college diploma, and at least four years of hands-on IT support experience. Candidates should have practical knowledge of networks, PC operating systems, hardware, application support, scripting, Active Directory, Windows, Intune, endpoint tools, and security technologies, along with strong communication and customer-service skills; CompTIA A+ and ITIL certifications are assets.

Skills

IT Support
Hardware Troubleshooting
Software Support
Network Troubleshooting
Windows Operating Systems
Active Directory
Microsoft Intune
Mobile Device Management
Remote Monitoring and Management
Endpoint Management
PowerShell Scripting
Incident Documentation
Customer Service
Inventory Management
Project Coordination
ITIL

Benefits

Performance Incentives
Tailored Training
Medical Benefits
Dental Benefits
Health Spending Account
Employee Assistance Program
Telemedicine and Virtual Healthcare
Flexible Personal Days
Sick Days
Vacation
Wellness Programs
Matched Pension Plan
Career Development
Referral and Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

IT Support
CompTIA A+
ITIL
Active Directory
Windows Operating Systems
Microsoft Intune
Mobile Device Management
Remote Monitoring and Management
Endpoint Management
PowerShell
Network Protocols
Hardware Troubleshooting
Application Support
Peripheral Maintenance
Data Protection Regulations
Security Technologies
Service-Level Agreements
Incident Management
Ticketing Systems
Hardware Inventory
Equipment Deployment
IT Projects
Technical Documentation
Customer Service
On-Site Support
Remote Support

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