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Added 6 mins ago
(CAN) Manager, Facility Services
Walmart Canada
Toronto, ON · Scarborough, ON
Full-time
Directs heating, ventilation, air conditioning and refrigeration, plumbing, electrical and critical power maintenance and service operations by evaluating current and future projects by…
Added 6 mins ago
Shop Supervisor
Pioneer Construction Inc.
ON · Ontario, Canada
Full-time
…Founded in Sudbury, we have grown into a trusted leader in road building, heavy civil construction, municipal infrastructure, and mining support services across the region. With a strong…
Added 6 mins ago
Donation Associate
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
Full-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
Added 6 mins ago
Logistic Coordinator / Shipper / Receiver
Emballages Stock Packaging Canada
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
Report maintenance or repair requirements for equipment, forklifts, or building facilities to management.
Added 6 mins ago
Housekeeping
The Salvation Army in Canada
Vancouver, BC
Part-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
Added 6 mins ago
Facilities Coordinator
Cassels Brock & Blackwell LLP
Vancouver, BC
Full-time
Tracking maintenance requests, repairs, and trends; provide recommendations.
Added 6 mins ago
Store Associate
The Salvation Army in Canada
Moncton, NB
Full-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
Added 6 mins ago
Job Title Janitor/ Maintenance
Lookout Housing + Health Society
New Westminster, BC
Internship
The Janitor Maintenance Worker reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 6 mins ago
Job Title Janitor/ Maintenance
Lookout Housing + Health Society
North Vancouver, BC
Internship
The Janitor Maintenance Worker reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 6 mins ago
Actuarial Analyst I
Workers Compensation Board of Manitoba
Winnipeg, MB
Full-time
Supports the design, development, testing, implementation and maintenance of actuarial models, including the actuarial valuation of liabilities, rate setting, financial forecasting and…
Added 6 mins ago
Facility Operations & Planning Manager
Metro Vancouver
Burnaby, BC
Full-time
…services, and a range of non-trader vendors. Develops long term building support policies and space occupancy plans, and develops work plans project schedules, and resource allocations for…
Added 6 mins ago
Assistant Produce Manager
Farm Boy Inc.
Ottawa, ON
$20.5 CAD / hour
Full-time
…standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets…
Added 6 mins ago
Caseworker
The Salvation Army in Canada
Kitchener, ON
Full-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
Added 6 mins ago
Sales Representative
Grimco, Inc.
AB · Edmonton, AB
$50,000 to $55,000 CAD / year
Full-time
…frontline of customer interaction and play a critical role in building relationships, solving problems, and keeping the sales engine running smoothly. This role requires a high level of…
Added 6 mins ago
Shift Supervisor
The Salvation Army in Canada
Victoria, BC
Full-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
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Maintenance Technician (433A Millwright)
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Woodbridge, ON
Full-time
We are currently seeking a Licensed 433A Millwright (Maintenance Technician) to join our Maintenance team in Woodbridge, Ontario. This is an excellent opportunity for a hands-on maintenance…
Added 7 mins ago
Maintenance Manager
Germain Hôtels
Brossard, QC
Full-time
Reporting to the National Director of Maintenance and the Hotel General Manager, the Manager of Maintenance is responsible for overseeing both the interior and exterior maintenance of the…
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Raker Person
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…projects that matter - and build a career with a company that’s building North America - we want to hear from…
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Apprentice/Junior Red Seal Heavy Duty Mechanic
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$35 to $41.78 CAD / hour
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Added 7 mins ago
Product Development, Coordinator
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Montreal, QC
Sample Maintenance: work with Product Developers and Designers to maintain order in sample fridge and master collection room. Weekly cleanup of collection room and monthly cleanup of sample…
Added 7 mins ago
Head of Operations Plant 1
ZF Lifetec
Midland, ON
Ensure his/her employees are setting the appropriate priorities for preventive maintenance in the company building.
Added 7 mins ago
Field Service Representative
EnerSys Delaware Inc.
London, ON · NB · Anytown, NB
…equipment including install, repair, and perform preventative maintenance to customer’s equipment to include flooded and sealed batteries, chargers and DC power distribution equipment…
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Operations Support Manager 1
BWXT
Vancouver, BC
Ensures the maintenance of facilities and equipment to maintain safe and cost-effective operating conditions.
Added 7 mins ago
Principal Test Specialist, Electrical
Babcock
Victoria, BC
Oversee testing, acceptance and maintenance activities for various Victoria Class Submarine (VCS) systems and equipment.
Added 7 mins ago
D&IT Business Solutions Manager - Mississauga, Ontario
JT International S.A.
Mississauga, ON
At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy…

Quadra

IT Support Technician

Edmonton, AB, Canada

Pay: Compensation Information: The annual base salary for this position is expected to range between $52,300.00 and $78,515.00.
Experience: Minimum of 4 years of relevant hands-on IT support experience
Posting language: English
Posted: Sep 28, 2026

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Original job description

Position: IT Support Technician
Location: Edmonton, Alberta. This role requires to be on-site 4 days per week.
Status: Full-time, permanent (1)

We are currently looking for a hands-on and service-oriented IT Support Technician to support our Western Canadian team!

In this role, you will act as the primary IT contact at your site in Edmonton or Delta, playing a key role in ensuring a seamless technology experience for employees. You will be responsible for delivering day-to-day technical support while also contributing to the implementation of IT initiatives across the region.

Reporting to the IT Support Manager and working closely with the Digital Support Group and Infrastructure teams, you will provide high-quality support to end users, troubleshoot hardware and software issues, and help ensure consistency with established processes and standards.

You will focus on delivering timely, effective solutions while maintaining clear communication with users, reinforcing a strong commitment to exceptional service. Your responsibilities will also include supporting equipment maintenance, participating in IT projects, and providing on-site assistance to ensure operational continuity at your location.

About your future team

At Quadra, we put people first so that together, we can reimagine the possibilities.

Quadra Chemicals is one of the largest distributors of chemicals and ingredients in the Canadian market. We have facilities across Canada and the United-States. If you are committed to excellence, you belong at Quadra. Our employees are professional and passionate about our business. In return, Quadra offers a challenging work environment and the opportunity for personal growth with recognition for outstanding performance. Our employees work in a high-performance environment where we strive to be the best in our industry. Quadra's competitive advantage is our people. By pursuing and fostering excellence, we ensure our stakeholders receive superior product quality, customer service and value.

What will be your main responsibilities as an IT Support Technician? :

IT Support (85%)

Respond to incoming IT support requests via phone, email, chat, and ticketing system.
Troubleshoot and resolve hardware, software, and peripheral issues.
Document incidents and solutions clearly and accurately.
Provide on-site support to end users at the Edmonton, AB or Delta, BC facility (based on assigned location) and offer remote assistance to the other Western Canada site and other offices as needed.
Reinforce SLA expectations and manage user relationships with professionalism.
Apply existing documentation and standard procedures to prevent recurring issues.

Support equipment setups, moves, and replacements.
Perform maintenance on workstations, printers, and peripherals.

Maintain hardware/software inventory records.
Flag hardware needs and aging equipment for replacement.

Project Participation (15%)

Assist in the rollout of new hardware, software, and support tools.
Provide on-site support during project-related implementations or transitions.
Coordinate with other IT team members to ensure seamless deployment of activities.

Provide feedback on support processes and suggest improvements.
Stay informed of IT support trends and participate in team knowledge-sharing initiatives.

What are the required qualifications to have success in this position?:

Bachelor’s degree in Computer Science, Information Technology, or a college diploma
Minimum of 4 years of relevant hands-on IT support experience
Certifications in CompTIA A+, and ITIL are a strong asset
Excellent written and oral communication skills in English are required
Solid practical technical knowledge of network and PC operating systems, current network protocols, and standards.
Hands-on experience in hardware troubleshooting and extensive application support experience.
Foundational understanding of programming languages, including scripting with tools like PowerShell.
Familiarity with data protection regulations and relevant legal requirements.
Experience with Active Directory, Windows operating systems, Intune, MDM, RMM, endpoint management tools, and common security technologies.
Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
Customer-focused mindset and commitment to delivering high-quality service.
Outstanding interpersonal skills focused on building relationships, active listening, and effective questioning.
Ability to research a wide range of IT issues as needed and strong documentation skills.
Quick absorption and retention of information, with the ability to present ideas in user-friendly language.
Highly motivated and self-directed, capable of working independently and under pressure.
Attention to detail, manual dexterity to connect and disconnect cables and components.
Valid driver's license, passport, and willingness to travel as needed (20%)

Working Conditions:

For this position requires you to work on-site 4 days a week.
Occasional travel to our other facilities to set up or repair IT infrastructure, for meetings and trainings - up to 20%, for team meetings and to provide backup support between our Edmonton, AB and Delta, BC facilities, or when there’s a need to work on special projects.
Require availability for on-call support outside of regular working hours.
Assess specific health and safety challenges, including the evaluation of space for potential hazards and risks. This involves occasional tasks such as working in confined spaces or crawling under desks for cable management.
With the support of operations, there may be a need to lift and carry heavy equipment, including servers, computers, and network hardware.

At Quadra, we offer not only an engaging culture, a collaborative, family-oriented and supportive environment, but also plenty of autonomy and flexibility. We also offer you the opportunity to be part of a professional, fun, innovative and committed team in a growing, people-oriented, Great Place to Work® certified organization. In addition to being Great Place to Work® certified, Quadra has been recognized as one of the Best Managed Companies for over 20 years! You will work with dynamic colleagues who are eager to share their knowledge with you.

Here are some of the perks of choosing Quadra:

Permanent, full-time position: Join us for a stable, long-term career
Competitive salary & Performance Incentives: Your hard work is rewarded with attractive compensation and bonuses
Tailored training: We provide personalized training to support you and your growth
Excellent Benefits Package: Medical, Dental, HSA, and more to keep you covered including our Employee Assistance Program (EAP) and access to telemedicine/Virtual healthcare
Generous Time Off: Flexible personal days, sick days and vacation to recharge
Wellness Programs: Enhance your quality of life with wellness initiatives, including health and mental wellness programs from healthcare leaders
Pension plan with match: Plan your future with our matched pension plan program
Family-owned and support environment: Be part of a private, family-owned company with a strong infrastructure and core values
Award-Winning Workplace: Work in a certified Great Place to Work®, and Best Managed Company!
Inclusive Culture: We celebrate diversity and caring for each other and having fun are part of our core values!
Career Growth: Unlock opportunities for development in a fast-paced growing company
Fun Social Activities: Get involved in company events, Volunteering programs, etc.
Referral & Recognition Programs: Earn monetary rewards through our referral and employee recognition programs (years of service, merit awards, etc.)
And Much More !

Compensation Information: The annual base salary for this position is expected to range between $52,300.00 and $78,515.00. Please note that this base salary range is provided for reference purposes only. Individual total compensation will vary based on factors such as job-related knowledge, skills, education, and experience.

Base salary represents just one component of our overall compensation package. This role is also eligible for a generous incentive program and comprehensive benefits. Quadra’s salary ranges are benchmarked against the market and determined by role and level. Final base salary will be aligned with the selected candidate’s qualifications, skill set, competencies, and work location.

At Quadra, we are committed to offering a competitive and rewarding total compensation package that recognizes your expertise and supports your professional growth.

#quadra1

Quadra supports and values diversity and offer equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status and gender identity. Quadra also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We recognize that some people do not identify themselves as either male or female. Therefore, whenever possible, we have opted for a gender-neutral wording in a non-discriminatory spirit.

Please note that Quadra recruiters only use official @quadragroup.com email addresses. We never request fees or sensitive personal information during recruitment. Be cautious if you receive messages from domains that look similar to Quadra Group but are not official. If in doubt, please contact us directly via our Careers page.

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More about this job

Responsibilities

Provide day-to-day technical support to users at the assigned facility and remotely to other sites, resolving hardware, software, and peripheral issues while documenting incidents and maintaining equipment records. Support equipment maintenance and IT project rollouts, coordinate with regional IT teams, and help improve support processes and operational continuity.

Requirements

Requires a bachelor’s degree in Computer Science or Information Technology, or a college diploma, and at least four years of hands-on IT support experience. Candidates should have practical knowledge of networks, PC operating systems, hardware, application support, scripting, Active Directory, Windows, Intune, endpoint tools, and security technologies, along with strong communication and customer-service skills; CompTIA A+ and ITIL certifications are assets.

Skills

IT Support
Hardware Troubleshooting
Software Support
Network Troubleshooting
Windows Operating Systems
Active Directory
Microsoft Intune
Mobile Device Management
Remote Monitoring and Management
Endpoint Management
PowerShell Scripting
Incident Documentation
Customer Service
Inventory Management
Project Coordination
ITIL

Benefits

Performance Incentives
Tailored Training
Medical Benefits
Dental Benefits
Health Spending Account
Employee Assistance Program
Telemedicine and Virtual Healthcare
Flexible Personal Days
Sick Days
Vacation
Wellness Programs
Matched Pension Plan
Career Development
Referral and Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

IT Support
CompTIA A+
ITIL
Active Directory
Windows Operating Systems
Microsoft Intune
Mobile Device Management
Remote Monitoring and Management
Endpoint Management
PowerShell
Network Protocols
Hardware Troubleshooting
Application Support
Peripheral Maintenance
Data Protection Regulations
Security Technologies
Service-Level Agreements
Incident Management
Ticketing Systems
Hardware Inventory
Equipment Deployment
IT Projects
Technical Documentation
Customer Service
On-Site Support
Remote Support

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