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Added 47 mins ago
TR
Lead, ERP Training
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- Full-time
Becoming a more efficient, effective, and performance-focused organization is one of Teck’s corporate priorities. Central to this is the ERP Program, which is implementing a unified SAP…
Added 47 mins ago
MJ
Compounding Manager
Manufacturing Job Site
Markham, ON
- Full-time
The Compounding Manager is responsible for managing and overseeing all compounding activities to ensure batches are produced safely, efficiently, and in accordance with approved formulas,…
Added 1 hour ago
TG
Planet Fitness - Member Services Representative - Part Time - Timmins
Taymax Group
Timmins, ON
- Part-time
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
Added 1 hour ago
BB
Civil Superintendent – Infrastructure & Road Construction
BA Blacktop Group of Companies
Surrey, BC
- $125,000 to $155,000 CAD / year
- Full-time
Schedule and manage equipment needs with the Construction Manager; ensure operators follow maintenance and inspection procedures.
Added 1 hour ago
S
Structural Engineer
SYSTRA
Montreal, QC
- Full-time
Reporting to the Design Manager of each respective station (with a technical reporting relationship to the Systemwide Lead), within the Co-Development Phase of the ALTO programme, the…
Added 2 hours ago
R
Licensed property manager
Remax
Burnaby, BC
- Full-time
This opportunity is particularly well suited to an established Property Manager who wants to continue growing their portfolio while working within a supportive brokerage and receiving a…
Added 3 hours ago
CG
facilities manager
Compass Group Canada
Hamilton, ON
- Full-time
Develop and implement schedules and procedures for safety inspections and preventive maintenance programs
Added 3 hours ago
SG
Facility Maintenance and Warehouse Associate
Superior Glove
Halton Hills, ON
- $24 to $26 CAD / hour
Reporting to the Plant Manager, the Facility Maintenance and Warehouse Associate is responsible for maintaining the Acton facility and grounds, supporting production equipment maintenance,…
Added 3 hours ago
ST
Weekend Manager, CREST Live-In Treatment
Strides Toronto
Scarborough Bluffs Park, ON
- $42.71 to $49.73 CAD / hour
- Part-time
This is an existing vacancy for one (1) part-time permanent Weekend Manager, CREST Live-In Treatment (LIT) The Weekend Manager, CREST LIT provides supervision, administrative support, and…
Added 3 hours ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
Supervise Team Member(s) including directing activities, establishing goals and objectives, performance evaluation and communicating vision for operations and maintenance; supervise…
Added 3 hours ago
RB
GENERAL MANAGER - RODD ROYALTY HOTEL
Rodd Brudenell River Resort
Charlottetown, PE
- Full-time
Comprehensive knowledge of hotel operations: Food & Beverage, Sales & Marketing, Maintenance, Rooms Division, Maintenance, and Human Resources
Added 3 hours ago
LL
Senior Property Manager
Lev Living
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Position Summary The Property Manager is responsible for the overall operational and financial management of a portfolio consisting primarily of commercial properties, together with a…
Added 3 hours ago
A
Team Lead, Engineering Management, East
AtkinsRéalis
Montreal, QC
- Full-time
…team development, driving continuous improvement initiatives, and ensuring consistent application of processes, tools, and governance requirements. Working closely with the Director of…
Added 3 hours ago
A
Team Lead, Engineering Management, West
AtkinsRéalis
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
…team development, driving continuous improvement initiatives, and ensuring consistent application of processes, tools, and governance requirements. Working closely with the Director of…
Added 5 hours ago
TB
accommodation services manager
Travelodge Bracebridge
Bracebridge, ON
- Full-time
Develop and implement policies and procedures for daily operations
Added 5 hours ago
W
Heavy Duty Technician - Fort McMurray Rotation
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Pasadena, NL
- Full-time
Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers. Performs all tasks related to the testing, diagnosing, repair, maintenance, and…
Added 5 hours ago
RG
Food Service Supervisor / Environmental Service Supervisor
Responsive Group Inc.
Windsor, ON
- Full-time
Provide leadership in all aspects of the dietary operation within established legislative standards and professional standards. Effectively manages human, material, and fiscal resources.…
Added 5 hours ago
MD
MD of Taber | Landfill/Transfer Station Operator Part-Time
Municipal District of Taber
Enchant, AB
- Part-time
…(self-employed) position available for the right person. Reporting to the Manager of Agricultural Services, the successful contractor will safely and competently assist in maintaining our…
Added 5 hours ago
Chief Estimator
State Window Corporation
Vaughan, ON
Collaborate with Sales, Project Management, Engineering, Procurement and Operations to support the alignment of the Estimates with the Estimating Team;
Added 5 hours ago
PM
Customer Service Manager
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- $60,000 to $65,000 CAD / year
- Contract
Working closely with Sales, Supply Chain, Operations, Quality, Finance, and Logistics, the Customer Service Manager uses data-driven decision making to improve customer satisfaction,…
Added 6 hours ago
P
Retail Operations Manager
PetSmart
Ottawa, ON
- Full-time
PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy.…
Added 6 hours ago
RP
HHC Service Coordinator
Rexall Pharmacy Group LTD
Windsor, ON
- Up to $18.45 CAD / hour
Ability to clearly communicate with Home Health Care Operations Manager and Home Health Care Warehouse Manager(s).
Added 7 hours ago
MC
Retail Location Coordinator
Midwest co-operative services
Saugeen Shores, ON
- $21 to $25.5 CAD / hour
- Full-time
…Location Coordinator. Under the direction of the Retail Location Manager, the Retail Location Coordinator supports the daily operations of a single MCS retail location specializing in farm…
Added 7 hours ago
TL
Customer Service Specialist
Transx Ltd
Guelph, ON
- $50,000 to $60,000 CAD / year
- Full-time
TransX Ltd has an exciting opportunity for a Customer Service Representative (CSR) to join our Operations Department. Reporting directly to the Customer Service Manager, the CSR is…
Added 7 hours ago
Customer Service Administrator
Transx Ltd
New Westminster, BC
The TransX Group of Companies has an exciting opportunity for a Customer Service Administrator to join the Terminal Operations department in Vancouver. Reporting to the Terminal Manager,…

Quadra

IT Support Technician

Edmonton, AB, Canada

Compensation Information: The annual base salary for this position is expected to range between $52,300.00 and $78,515.00.

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Job details

Pay: Compensation Information: The annual base salary for this position is expected to range between $52,300.00 and $78,515.00.
Experience: Minimum of 4 years of relevant hands-on IT support experience
Posting language: English
Posted: Sep 28, 2026

Original job description

Position: IT Support Technician
Location: Edmonton, Alberta. This role requires to be on-site 4 days per week.
Status: Full-time, permanent (1)

We are currently looking for a hands-on and service-oriented IT Support Technician to support our Western Canadian team!

In this role, you will act as the primary IT contact at your site in Edmonton or Delta, playing a key role in ensuring a seamless technology experience for employees. You will be responsible for delivering day-to-day technical support while also contributing to the implementation of IT initiatives across the region.

Reporting to the IT Support Manager and working closely with the Digital Support Group and Infrastructure teams, you will provide high-quality support to end users, troubleshoot hardware and software issues, and help ensure consistency with established processes and standards.

You will focus on delivering timely, effective solutions while maintaining clear communication with users, reinforcing a strong commitment to exceptional service. Your responsibilities will also include supporting equipment maintenance, participating in IT projects, and providing on-site assistance to ensure operational continuity at your location.

About your future team

At Quadra, we put people first so that together, we can reimagine the possibilities.

Quadra Chemicals is one of the largest distributors of chemicals and ingredients in the Canadian market. We have facilities across Canada and the United-States. If you are committed to excellence, you belong at Quadra. Our employees are professional and passionate about our business. In return, Quadra offers a challenging work environment and the opportunity for personal growth with recognition for outstanding performance. Our employees work in a high-performance environment where we strive to be the best in our industry. Quadra's competitive advantage is our people. By pursuing and fostering excellence, we ensure our stakeholders receive superior product quality, customer service and value.

What will be your main responsibilities as an IT Support Technician? :

IT Support (85%)

Respond to incoming IT support requests via phone, email, chat, and ticketing system.
Troubleshoot and resolve hardware, software, and peripheral issues.
Document incidents and solutions clearly and accurately.
Provide on-site support to end users at the Edmonton, AB or Delta, BC facility (based on assigned location) and offer remote assistance to the other Western Canada site and other offices as needed.
Reinforce SLA expectations and manage user relationships with professionalism.
Apply existing documentation and standard procedures to prevent recurring issues.

Support equipment setups, moves, and replacements.
Perform maintenance on workstations, printers, and peripherals.

Maintain hardware/software inventory records.
Flag hardware needs and aging equipment for replacement.

Project Participation (15%)

Assist in the rollout of new hardware, software, and support tools.
Provide on-site support during project-related implementations or transitions.
Coordinate with other IT team members to ensure seamless deployment of activities.

Provide feedback on support processes and suggest improvements.
Stay informed of IT support trends and participate in team knowledge-sharing initiatives.

What are the required qualifications to have success in this position?:

Bachelor’s degree in Computer Science, Information Technology, or a college diploma
Minimum of 4 years of relevant hands-on IT support experience
Certifications in CompTIA A+, and ITIL are a strong asset
Excellent written and oral communication skills in English are required
Solid practical technical knowledge of network and PC operating systems, current network protocols, and standards.
Hands-on experience in hardware troubleshooting and extensive application support experience.
Foundational understanding of programming languages, including scripting with tools like PowerShell.
Familiarity with data protection regulations and relevant legal requirements.
Experience with Active Directory, Windows operating systems, Intune, MDM, RMM, endpoint management tools, and common security technologies.
Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
Customer-focused mindset and commitment to delivering high-quality service.
Outstanding interpersonal skills focused on building relationships, active listening, and effective questioning.
Ability to research a wide range of IT issues as needed and strong documentation skills.
Quick absorption and retention of information, with the ability to present ideas in user-friendly language.
Highly motivated and self-directed, capable of working independently and under pressure.
Attention to detail, manual dexterity to connect and disconnect cables and components.
Valid driver's license, passport, and willingness to travel as needed (20%)

Working Conditions:

For this position requires you to work on-site 4 days a week.
Occasional travel to our other facilities to set up or repair IT infrastructure, for meetings and trainings - up to 20%, for team meetings and to provide backup support between our Edmonton, AB and Delta, BC facilities, or when there’s a need to work on special projects.
Require availability for on-call support outside of regular working hours.
Assess specific health and safety challenges, including the evaluation of space for potential hazards and risks. This involves occasional tasks such as working in confined spaces or crawling under desks for cable management.
With the support of operations, there may be a need to lift and carry heavy equipment, including servers, computers, and network hardware.

At Quadra, we offer not only an engaging culture, a collaborative, family-oriented and supportive environment, but also plenty of autonomy and flexibility. We also offer you the opportunity to be part of a professional, fun, innovative and committed team in a growing, people-oriented, Great Place to Work® certified organization. In addition to being Great Place to Work® certified, Quadra has been recognized as one of the Best Managed Companies for over 20 years! You will work with dynamic colleagues who are eager to share their knowledge with you.

Here are some of the perks of choosing Quadra:

Permanent, full-time position: Join us for a stable, long-term career
Competitive salary & Performance Incentives: Your hard work is rewarded with attractive compensation and bonuses
Tailored training: We provide personalized training to support you and your growth
Excellent Benefits Package: Medical, Dental, HSA, and more to keep you covered including our Employee Assistance Program (EAP) and access to telemedicine/Virtual healthcare
Generous Time Off: Flexible personal days, sick days and vacation to recharge
Wellness Programs: Enhance your quality of life with wellness initiatives, including health and mental wellness programs from healthcare leaders
Pension plan with match: Plan your future with our matched pension plan program
Family-owned and support environment: Be part of a private, family-owned company with a strong infrastructure and core values
Award-Winning Workplace: Work in a certified Great Place to Work®, and Best Managed Company!
Inclusive Culture: We celebrate diversity and caring for each other and having fun are part of our core values!
Career Growth: Unlock opportunities for development in a fast-paced growing company
Fun Social Activities: Get involved in company events, Volunteering programs, etc.
Referral & Recognition Programs: Earn monetary rewards through our referral and employee recognition programs (years of service, merit awards, etc.)
And Much More !

Compensation Information: The annual base salary for this position is expected to range between $52,300.00 and $78,515.00. Please note that this base salary range is provided for reference purposes only. Individual total compensation will vary based on factors such as job-related knowledge, skills, education, and experience.

Base salary represents just one component of our overall compensation package. This role is also eligible for a generous incentive program and comprehensive benefits. Quadra’s salary ranges are benchmarked against the market and determined by role and level. Final base salary will be aligned with the selected candidate’s qualifications, skill set, competencies, and work location.

At Quadra, we are committed to offering a competitive and rewarding total compensation package that recognizes your expertise and supports your professional growth.

Quadra supports and values diversity and offer equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status and gender identity. Quadra also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We recognize that some people do not identify themselves as either male or female. Therefore, whenever possible, we have opted for a gender-neutral wording in a non-discriminatory spirit.

Please note that Quadra recruiters only use official @quadragroup.com email addresses. We never request fees or sensitive personal information during recruitment. Be cautious if you receive messages from domains that look similar to Quadra Group but are not official. If in doubt, please contact us directly via our Careers page.

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More about this job

Responsibilities

The IT Support Technician will provide day-to-day technical support for hardware and software issues while acting as the primary IT contact at their assigned site. They will also contribute to regional IT initiatives, equipment maintenance, and the rollout of new technology projects.

Requirements

Candidates must have a bachelor's degree or college diploma in a relevant field and at least 4 years of hands-on IT support experience. Strong technical knowledge of network systems, operating systems, and security tools is required, along with excellent communication and interpersonal skills.

Skills

IT support
Hardware troubleshooting
Software troubleshooting
Network protocols
Active Directory
Windows operating systems
Intune
MDM
RMM
Endpoint management
PowerShell
Technical documentation
Customer service
Project management
Communication skills
Problem-solving

Benefits

Medical insurance
Dental insurance
Health spending account
Employee assistance program
Telemedicine
Virtual healthcare
Flexible personal days
Sick days
Vacation
Wellness programs
Pension plan with match
Performance incentives

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Hardware
Software
Network Protocols
Active Directory
Windows
Intune
MDM
RMM
Endpoint Management
PowerShell
CompTIA A+
ITIL
Data Protection
Security Technologies
Infrastructure
Troubleshooting
Project Management
Customer Service
Technical Support
Workstation Maintenance
Inventory Management
Scripting
Peripherals
Chemical Distribution

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