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Added 6 mins ago
TM
Area Parts & Service Manager - Quebec Zone
Toyota Motor Corporation
Quebec, QC · Toyota Canada Inc - Quebec Zone
- Full-time
…is a permanent, full-time opportunity and will report to the Manager, Parts and Service. The selected candidate will communicate, process, information and policies between TCI and various…
Added 6 mins ago
TM
Operational Excellence Analyst
Toyota Motor Corporation
Toyota Credit Canada Inc - Head Office
- Full-time
…principles. The Operational Excellence Analyst reports to the Manager of Business Innovation and will be based at the Markham Head…
Added 6 mins ago
QP
Area Manager, Self-Storage
QuadReal Property Group
Vancouver, BC
- Full-time
Reporting to the Director, Self Storage Operations, the Area Manager, Self Storage is responsible for leading facility-level operations and execution across a designated portfolio of…
Added 6 mins ago
P
Customer Experience Guide - Seasonal
Patagonia
Toronto, ON
- Part-time
Operations: You will answer phones, work events, support front of house and back of house operations and inventory flow, and support in store repairs while successfully communicating with…
Added 6 mins ago
P
Customer Experience Guide - Part Time
Patagonia
Kelowna, BC
- $20.4 to $22.4 CAD / hour
- Part-time
…of your time overseeing retail store and customer experience operations and engage in day-to-day activities that make customers happy. You will learn about our products, share your passion…
Added 6 mins ago
A
Customer Success Manager
Amadeus
Ottawa, ON
- Full-time
As a Customer Success Manager (CSM), you will own the post-sales customer lifecycle for a portfolio of airline customers. You will be responsible for driving solution adoption, customer…
Added 6 mins ago
S
Bilingual Talent Acquisition Partner, Retail (Contract)
sephora.com
Montreal, QC
- Full-time
…strategies, recruitment events, and talent planning. Reporting to the Manager, Talent Acquisition, this is an exciting opportunity to make a meaningful impact on a growing business while…
Added 6 mins ago
S
Assistant Planner
sephora.com
Toronto, ON
- Full-time
…reach our clients efficiently. You’ll be part of an innovative operations and logistics team that’s united in beauty, supported by those who are equally as passionate about enhancing speed…
Added 21 mins ago
P
restaurant assistant manager
Petro-Canada
Saint John, NB
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 21 mins ago
WC
Overnight Support Worker (2026-354-CC)
WoodGreen Community Services
Toronto, ON
- Full-time
Reporting to the Manager and/or Supervisor, Supportive Housing Programs, the Overnight Support Worker plays a key role in ensuring the safety and well-being of residents and the building…
Added 21 mins ago
PG
assistant manager, restaurant
Pizza Garden
Burnaby, BC
- Full-time
Added 21 mins ago
U
gas station manager
Ultramar
Toronto, ON · North York, ON
- Full-time
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 21 mins ago
TW
customer service manager - retail
Tire World Inc.
Brampton, ON
- Full-time
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 21 mins ago
E
gas station manager
Esso
Milton, ON
- Full-time
Added 21 mins ago
LV
Team Lead
Louis Vuitton
Toronto, ON
- Full-time
As a Team Lead, you will be an ambassador of the Brand and will assist the Store Manager and/or Team Managers to mentor and develop the team, build Client relationships, proactively…
Added 21 mins ago
NA
Account Manager – Architecture Services B8C
NHS Ayrshire & Arran
AB · Mountain View County, AB
- Full-time
Digital Services Operations are responsible for the overall IT and Telecommunication service delivery to NHSGGC including the delivery of the underpinning technical infrastructure and…
Added 21 mins ago
DQ
restaurant manager
Dairy Queen
Sudbury, ON · Chelmsford, ON
- Full-time
Added 21 mins ago
SH
Diversity, Equity, Inclusion and Accessibility Associate - TFT
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
The Associate for Diversity, Equity and Inclusion (DEI) will work collaboratively with the Program Manager, DEI and Manager, Patient Relations and Patient Experience to support the…
Added 21 mins ago
SB
Manager, Pipe Integrity
South Bow
Calgary, AB · Manulife Place
- Full-time
South Bow is seeking an experienced and diligent Manager, Pipe Integrity to lead the team responsible for the safety, reliability and compliance of our pipeline assets. Reporting to the…
Added 21 mins ago
SB
Project Manager
South Bow
Calgary, AB · Manulife Place
- Full-time
We are seeking an experienced Project Manager to deliver maintenance and integrity projects with moderate complexity and cross-functional stakeholder engagement. This role is accountable…
Added 21 mins ago
Transit Operator
Regional Municipality of Wood Buffalo
Fort McMurray, AB
…Operators may be required to participate in emergency management operations as part of the Municipality’s emergency response…
Added 21 mins ago
Q
Power Systems Specialist I
Qualus
Bolton, ON
- Full-time
Assess project specific resource needs and coordinate assignments with project manager. Communicate core technical job requirements.
Added 36 mins ago
D
Assistant Team Leader
Dollarama
Marystown, NL
- $17.2 to $17.95 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 36 mins ago
AM
Assistant Funeral Home Manager
Arbor Memorial Inc.
Hamilton, ON
- Full-time
Reporting to the Funeral Home Manager or Regional Director and following Company guidelines and standards, the Assistant Funeral Home Manager is responsible for overseeing operations and…
Added 36 mins ago
B
Warehouse Operator Full-Time - Saanich
Buckerfield's
Saanich, BC
- Full-time
May require you to work weekends and statutory holidays, as scheduled by the Store Manager

Quadra

IT Support Technician

Edmonton, AB, Canada

Compensation Information: The annual base salary for this position is expected to range between $52,300.00 and $78,515.00.

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Job details

Pay: Compensation Information: The annual base salary for this position is expected to range between $52,300.00 and $78,515.00.
Experience: Minimum of 4 years of relevant hands-on IT support experience
Posting language: English
Posted: Sep 28, 2026

Original job description

Position: IT Support Technician
Location: Edmonton, Alberta. This role requires to be on-site 4 days per week.
Status: Full-time, permanent (1)

We are currently looking for a hands-on and service-oriented IT Support Technician to support our Western Canadian team!

In this role, you will act as the primary IT contact at your site in Edmonton or Delta, playing a key role in ensuring a seamless technology experience for employees. You will be responsible for delivering day-to-day technical support while also contributing to the implementation of IT initiatives across the region.

Reporting to the IT Support Manager and working closely with the Digital Support Group and Infrastructure teams, you will provide high-quality support to end users, troubleshoot hardware and software issues, and help ensure consistency with established processes and standards.

You will focus on delivering timely, effective solutions while maintaining clear communication with users, reinforcing a strong commitment to exceptional service. Your responsibilities will also include supporting equipment maintenance, participating in IT projects, and providing on-site assistance to ensure operational continuity at your location.

About your future team

At Quadra, we put people first so that together, we can reimagine the possibilities.

Quadra Chemicals is one of the largest distributors of chemicals and ingredients in the Canadian market. We have facilities across Canada and the United-States. If you are committed to excellence, you belong at Quadra. Our employees are professional and passionate about our business. In return, Quadra offers a challenging work environment and the opportunity for personal growth with recognition for outstanding performance. Our employees work in a high-performance environment where we strive to be the best in our industry. Quadra's competitive advantage is our people. By pursuing and fostering excellence, we ensure our stakeholders receive superior product quality, customer service and value.

What will be your main responsibilities as an IT Support Technician? :

IT Support (85%)

Respond to incoming IT support requests via phone, email, chat, and ticketing system.
Troubleshoot and resolve hardware, software, and peripheral issues.
Document incidents and solutions clearly and accurately.
Provide on-site support to end users at the Edmonton, AB or Delta, BC facility (based on assigned location) and offer remote assistance to the other Western Canada site and other offices as needed.
Reinforce SLA expectations and manage user relationships with professionalism.
Apply existing documentation and standard procedures to prevent recurring issues.

Support equipment setups, moves, and replacements.
Perform maintenance on workstations, printers, and peripherals.

Maintain hardware/software inventory records.
Flag hardware needs and aging equipment for replacement.

Project Participation (15%)

Assist in the rollout of new hardware, software, and support tools.
Provide on-site support during project-related implementations or transitions.
Coordinate with other IT team members to ensure seamless deployment of activities.

Provide feedback on support processes and suggest improvements.
Stay informed of IT support trends and participate in team knowledge-sharing initiatives.

What are the required qualifications to have success in this position?:

Bachelor’s degree in Computer Science, Information Technology, or a college diploma
Minimum of 4 years of relevant hands-on IT support experience
Certifications in CompTIA A+, and ITIL are a strong asset
Excellent written and oral communication skills in English are required
Solid practical technical knowledge of network and PC operating systems, current network protocols, and standards.
Hands-on experience in hardware troubleshooting and extensive application support experience.
Foundational understanding of programming languages, including scripting with tools like PowerShell.
Familiarity with data protection regulations and relevant legal requirements.
Experience with Active Directory, Windows operating systems, Intune, MDM, RMM, endpoint management tools, and common security technologies.
Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
Customer-focused mindset and commitment to delivering high-quality service.
Outstanding interpersonal skills focused on building relationships, active listening, and effective questioning.
Ability to research a wide range of IT issues as needed and strong documentation skills.
Quick absorption and retention of information, with the ability to present ideas in user-friendly language.
Highly motivated and self-directed, capable of working independently and under pressure.
Attention to detail, manual dexterity to connect and disconnect cables and components.
Valid driver's license, passport, and willingness to travel as needed (20%)

Working Conditions:

For this position requires you to work on-site 4 days a week.
Occasional travel to our other facilities to set up or repair IT infrastructure, for meetings and trainings - up to 20%, for team meetings and to provide backup support between our Edmonton, AB and Delta, BC facilities, or when there’s a need to work on special projects.
Require availability for on-call support outside of regular working hours.
Assess specific health and safety challenges, including the evaluation of space for potential hazards and risks. This involves occasional tasks such as working in confined spaces or crawling under desks for cable management.
With the support of operations, there may be a need to lift and carry heavy equipment, including servers, computers, and network hardware.

At Quadra, we offer not only an engaging culture, a collaborative, family-oriented and supportive environment, but also plenty of autonomy and flexibility. We also offer you the opportunity to be part of a professional, fun, innovative and committed team in a growing, people-oriented, Great Place to Work® certified organization. In addition to being Great Place to Work® certified, Quadra has been recognized as one of the Best Managed Companies for over 20 years! You will work with dynamic colleagues who are eager to share their knowledge with you.

Here are some of the perks of choosing Quadra:

Permanent, full-time position: Join us for a stable, long-term career
Competitive salary & Performance Incentives: Your hard work is rewarded with attractive compensation and bonuses
Tailored training: We provide personalized training to support you and your growth
Excellent Benefits Package: Medical, Dental, HSA, and more to keep you covered including our Employee Assistance Program (EAP) and access to telemedicine/Virtual healthcare
Generous Time Off: Flexible personal days, sick days and vacation to recharge
Wellness Programs: Enhance your quality of life with wellness initiatives, including health and mental wellness programs from healthcare leaders
Pension plan with match: Plan your future with our matched pension plan program
Family-owned and support environment: Be part of a private, family-owned company with a strong infrastructure and core values
Award-Winning Workplace: Work in a certified Great Place to Work®, and Best Managed Company!
Inclusive Culture: We celebrate diversity and caring for each other and having fun are part of our core values!
Career Growth: Unlock opportunities for development in a fast-paced growing company
Fun Social Activities: Get involved in company events, Volunteering programs, etc.
Referral & Recognition Programs: Earn monetary rewards through our referral and employee recognition programs (years of service, merit awards, etc.)
And Much More !

Compensation Information: The annual base salary for this position is expected to range between $52,300.00 and $78,515.00. Please note that this base salary range is provided for reference purposes only. Individual total compensation will vary based on factors such as job-related knowledge, skills, education, and experience.

Base salary represents just one component of our overall compensation package. This role is also eligible for a generous incentive program and comprehensive benefits. Quadra’s salary ranges are benchmarked against the market and determined by role and level. Final base salary will be aligned with the selected candidate’s qualifications, skill set, competencies, and work location.

At Quadra, we are committed to offering a competitive and rewarding total compensation package that recognizes your expertise and supports your professional growth.

Quadra supports and values diversity and offer equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status and gender identity. Quadra also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We recognize that some people do not identify themselves as either male or female. Therefore, whenever possible, we have opted for a gender-neutral wording in a non-discriminatory spirit.

Please note that Quadra recruiters only use official @quadragroup.com email addresses. We never request fees or sensitive personal information during recruitment. Be cautious if you receive messages from domains that look similar to Quadra Group but are not official. If in doubt, please contact us directly via our Careers page.

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More about this job

Responsibilities

The IT Support Technician will provide day-to-day technical support for hardware and software issues while acting as the primary IT contact at their assigned site. They will also contribute to regional IT initiatives, equipment maintenance, and the rollout of new technology projects.

Requirements

Candidates must have a bachelor's degree or college diploma in a relevant field and at least 4 years of hands-on IT support experience. Strong technical knowledge of network systems, operating systems, and security tools is required, along with excellent communication and interpersonal skills.

Skills

IT support
Hardware troubleshooting
Software troubleshooting
Network protocols
Active Directory
Windows operating systems
Intune
MDM
RMM
Endpoint management
PowerShell
Technical documentation
Customer service
Project management
Communication skills
Problem-solving

Benefits

Medical insurance
Dental insurance
Health spending account
Employee assistance program
Telemedicine
Virtual healthcare
Flexible personal days
Sick days
Vacation
Wellness programs
Pension plan with match
Performance incentives

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Hardware
Software
Network Protocols
Active Directory
Windows
Intune
MDM
RMM
Endpoint Management
PowerShell
CompTIA A+
ITIL
Data Protection
Security Technologies
Infrastructure
Troubleshooting
Project Management
Customer Service
Technical Support
Workstation Maintenance
Inventory Management
Scripting
Peripherals
Chemical Distribution

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