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Added 5 mins ago
B
Bilingual Facility Services Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 5 mins ago
AT
CXA Merchandising Retail Ops Associate.
Atlas Tools & Machinery
Vaughan, ON
- $19.25 to $21 CAD / hour
- Full-time
The CXARO contributes actively and positively to sales-merchandising culture at retail. They will lead a number of functions in the store including, but not limited to: replenishment,…
Added 5 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Oakville, ON
- Up to $21.5 CAD / hour
- Full-time
Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
Added 21 mins ago
R(
Assistant Store Manager - RW&CO
Reitmans (Canada) Ltée/Ltd
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, Québec
- Full-time
2+ years of experience in team management or supervision in a retail or customer-focused environment.
Added 21 mins ago
Area Manager II, YYZ4
Amazon
Brampton, ON
…centers, manufacturing environments, hospitality, healthcare, retail, and customer-facing / customer-service…
Added 35 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Oakville, ON
- $21.5 CAD / hour
- Full-time
Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
Added 35 mins ago
Temporary Floral Manager @ Quadra Location
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
…fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols,…
Added 35 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
North Glengarry, ON
- Part-time
Commitment to providing exceptional customer service
Added 35 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Embrun, ON
- Full-time
Commitment to providing exceptional customer service
Added 35 mins ago
LC
Gérant de boulangerie et charcuterie
Loblaw Companies Limited
Montmagny, QC
- Full-time
Knowledge of retail operations, including merchandising, inventory management, and customer service
Added 35 mins ago
TH
Loss Prevention Specialist Full Time (MONCTON)
The Home Depot
Moncton, NB
- Full-time
…preventing financial loss caused by theft and fraud, organized retail crime and supporting safety and environmental program compliance in their assigned store (s). The APS will drive…
Added 51 mins ago
JI
Assistant Store Manager - Back-end Ops
J.D. Irving, Limited
PE · Summerside, PE
- Full-time
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through…
Added 51 mins ago
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Mortgage Specialist
BMO
Richmond Hill, ON
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 1 hour ago
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Operations Manager
goswim.ca
Ottawa, ON · Nepean, ON
- Full-time
Treats customer service as part of the culture, and can say no in a way that keeps the customer happy.
Added 1 hour ago
PR
Customer Service Representative
POWERGROUP Resources
Smithville
- Full-time
Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in…
Added 1 hour ago
JI
Customer Service/Cashier - Part Time
J.D. Irving, Limited
Fredericton, NB
- Part-time
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through…
Added 2 hours ago
A
Dealership Retail Experience Strategist [AQ-24942]
Aquent
Canada
- Contract
Are you ready to redefine what a premium customer experience means in the automotive world? This pivotal role offers you the chance to be at the forefront of innovation, shaping how…
Added 2 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
St. Albert, AB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 2 hours ago
SC
chef de quart - Store# 04059, PLACE VILLE-MARIE
Starbucks Coffee Company
Montreal, QC
- Full-time
…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…
Added 3 hours ago
CB
Sales Assistant
COBS Bread
Mississauga, ON
- Full-time
…product, the development of our people and our warm and friendly customer…
Added 3 hours ago
L
Seasonal Guest Experience Lead | Banff Avenue
lululemon
Banff, AB
- Full-time
1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
Added 3 hours ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
…for vendor partners. The role ensures product availability, service level attainment, cost control, and operational efficiency while supporting business growth initiatives across the M&M…
Added 6 hours ago
SD
Assistant Front Store Manager
Shoppers Drug Mart
North Vancouver, BC
- Full-time
Company Description Shoppers Drug Mart is a leading Canadian pharmacy and retail organization that has been serving communities for over 50 years. From a single Toronto pharmacy, it has…
Added 6 hours ago
W
(CAN) Front End Checkout Team Associate
Walmart
St. Albert, AB
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 7 hours ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
…connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay…

QuadReal Property Group

Area Manager, Self-Storage

Vancouver, BC, Canada

The expected annualized base salary range for this role is $80,000-$90,000. · Full-time

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Job details

Pay: The expected annualized base salary range for this role is $80,000-$90,000.
Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

Original job description

About QuadReal Self Storage Management

QuadReal Self Storage Management is proudly owned and operated by QuadReal Property Group, a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. With locations across Greater Vancouver, Calgary, Guelph, and Greater Toronto Area, operating under the Maple Leaf Self Storage banner, we offer accessible, customized, and secure storage solutions for a variety of storage and moving needs. Focused on exceptional service, QuadReal Self Storage Management LP is committed to delivering value to its customers.

www.mapleleafstorage.com

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.
www.quadreal.com

Role Description:

Reporting to the Director, Self Storage Operations, the Area Manager, Self Storage is responsible for leading facility-level operations and execution across a designated portfolio of self-storage sites, with a focus on driving occupancy growth, delivering an exceptional customer experience, and embedding consistent, scalable operating practices across assigned facilities. The Area Manager translates operational strategy into site-level action, with a focus on driving occupancy growth, delivering an exceptional customer experience, and embedding consistent, scalable operating practices across assigned facilities.

Responsibilities:

Facility Operations

Lead day-to-day operations across assigned self-storage facilities, ensuring service consistency, safety, and compliance with company standards.
Conduct regular site visits to assess operational performance, customer experience, and adherence to policies and procedures.
Respond to operational escalations and after-hours emergencies as required.
Support the implementation of standardized operating practices across facilities while remaining responsive to site-level needs.
Execute operational initiatives arising from enterprise strategy, acquisitions, or process improvement programs.

Business Growth & Performance

Drive facility-level execution of growth initiatives to increase occupancy, revenue, and customer retention across assigned sites.
Support the stabilization and performance improvement of sites through strong operational execution.
Monitor occupancy trends, leasing activity, and customer feedback to identify risks and opportunities, taking corrective action as needed.
Partner with Marketing and Operations Support to ensure demand-generation initiatives are operationally executable at the facility level.
Contribute operational insights and recommendations to support portfolio-wide growth planning and prioritization.

People Leadership

Provide coaching and day-to-day performance guidance to Site Managers in line with established performance expectations.
Support performance management conversations by identifying issues, providing operational feedback, and partnering with HR on next steps.
Participate in interviews and onboarding for facility roles, providing operational input and recommendations.
Reinforce consistent application of policies and practices at the site level in partnership with HR.
Escalate employee relations matters, policy interpretation, and formal HR processes to Human Resources.

Cross-Functional Liaison

Support the Director as the primary interface between self-storage facilities and Head Office teams; liaise directly with Marketing & Communications and Finance on store-level promotion rollouts, campaign execution, and budget matters as needed.
Communicate site-level needs, constraints, and priorities to the Director to ensure Head Office partners can provide effective support.
Ensure clear, timely communication of corporate initiatives to Site Managers.

Financial & Vendor Oversight

Monitor individual store budgets across assigned facilities, flagging variances and cost concerns to the Director.
Support Store Managers in vendor relationships at the facility level; escalate vendor agreements or issues requiring broader coordination to the Director, Legal, Finance, or Procurement as appropriate.
Support cost discipline and budget adherence at the facility level.

Reporting, Risk & Governance

Ensure accurate and timely operational reporting from assigned facilities.
Identify and escalate operational risks, compliance issues, or performance gaps to the Director, Self Storage Operations.
Support post-acquisition integration initiatives at the facility level in partnership with centralized teams.
Uphold QuadReal's values and operating standards across all sites.

Experience and Qualifications:

5+ years of operations experience, with at least 2 years in a multi-site or supervisory role; self-storage, retail, or property operations experience preferred.
Strong leadership and team development skills with a track record of coaching site-level teams to performance.
Solid understanding of operational performance drivers including occupancy management, customer experience, and cost control.
Excellent communication skills with the ability to work effectively across field and Head Office environments.
Proficiency in property management or operations software; self-storage platform experience (e.g., Sitelink, storEDGE) is an asset.
Valid driver's licence and ability to travel regularly to facility locations within the assigned region.
Post-secondary education in Business, Operations, or a related field; equivalent experience considered.

The expected annualized base salary range for this role is $80,000-$90,000.

Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.

We use artificial intelligence (AI) technology - alongside human review - to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.

Candidates must be legally authorized to work in Canada as the company does not provide work permit sponsorship for this role.

Note to Recruiters: QuadReal and Parkbridge do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.

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More about this job

Responsibilities

The Area Manager leads day-to-day operations across a portfolio of self-storage sites to drive occupancy growth and ensure service consistency. They are responsible for coaching site managers, managing budgets, and acting as a liaison between facility operations and head office teams.

Requirements

Candidates must have at least 5 years of operations experience, including 2 years in a multi-site or supervisory role. A valid driver's license and proficiency in property management software are required, along with strong leadership and communication skills.

Skills

Operations management
Multi-site management
Team leadership
Occupancy management
Customer experience
Performance coaching
Budgeting
Vendor management
Strategic planning
Process improvement
Communication
Property management software
Sitelink
StorEDGE
Risk management

Benefits

Performance-based incentive plan
Comprehensive health & dental benefits
Pension plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Self-storage
Property management
Operations
Multi-site
Occupancy growth
Revenue management
Customer retention
Budget oversight
Vendor relations
Performance management
Sitelink
StorEDGE
Compliance
Risk management
Strategic execution
Leadership
Coaching
Reporting
Business development
Retail operations

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