Customer Service Representative

About QuadReal Self Storage Management

QuadReal Self Storage Management is proudly owned and operated by QuadReal Property Group, a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. With locations across Greater Vancouver, Calgary, Guelph, and Greater Toronto Area, operating under the Maple Leaf Self Storage banner, we offer accessible, customized, and secure storage solutions for a variety of storage and moving needs. Focused on exceptional service, QuadReal Self Storage Management LP is committed to delivering value to its customers.

www.mapleleafstorage.com

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

www.quadreal.com

Role Description

We are currently looking for a Customer Service Representative. If you are a sales-oriented self-starter, who believes in making a personal connection and who enjoys problem-solving, this could be your next role. As a Customer Service Representative, one of your main roles will be to work with our clients to find the very best solutions for their needs. This could include finding the perfect unit size, providing information on how to properly pack and store items, and connecting them with movers and other resources. You would also work with our existing clients to ensure that their storage experience is positive and memorable. Our goal is to help people create space in their lives.

Our business uses technology extensively, so comfort using MS Office and web-based software would be an asset. Effective communication skills and the ability to work with a small team are essential.

Responsibilities

• Work with our clients to recommend the very best solutions for their storage needs.
• Provide outstanding customer service in person, over the phone, and by email.
• Follow-up on inquiries, confirm reservations, rent storage units, prepare rental documentation, and update the client database.
• Sell/upsell high-quality retail merchandise such as boxes, locks, and other moving supplies.
• Complete daily administrative duties and reports.
• Collect rental payments and follow-up on outstanding accounts.
• Perform daily inspections of rental units to ensure that they are clean, properly locked, and client-ready.
• Maintain property appearance by cleaning spaces, sweeping, removing debris, organizing moving carts, etc.
  
  

Experience And Qualifications

• A High School diploma and/or some post-secondary education
• A proven background in customer service and retail sales.
• Strong interpersonal, oral, and written communication skills. Good telephone manner
• Proficiency in Microsoft Office and ability to learn new software applications.
• Energy, enthusiasm, and pride in your work.
• Demonstrated ability to work in a team environment.
• Ability to work weekends.
  
  

The expected hourly range for this role is $20.00.

Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.

We use artificial intelligence (AI) technology - alongside human review - to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.

Candidates must be legally authorized to work in Canada as the company does not provide work permit sponsorship for this role.

Note to Recruiters: QuadReal and Parkbridge do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.