Customer Service Representative

About QuadReal Self Storage Management

QuadReal Self Storage Management is proudly owned and operated by QuadReal Property Group, a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. With locations across Greater Vancouver, Calgary, Guelph, and Greater Toronto Area, operating under the Maple Leaf Self Storage banner, we offer accessible, customized, and secure storage solutions for a variety of storage and moving needs. Focused on exceptional service, QuadReal Self Storage Management LP is committed to delivering value to its customers.

www.mapleleafstorage.com

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.
www.quadreal.com

Role Description:

Maple Leaf Self Storage has been serving Canadian families and businesses for over 40 years. As a leading national self storage developer, owner, and real estate manager, we proudly support over 16,000 tenants across our stores. Through our continued growth and recent expansion in Ontario, we are looking for a Part-Time Customer Service Representative to join our team in North York. QuadReal Property Group recently acquired Self Stor. During the transition period, certain locations will continue operating under the Self Stor brand while transitioning to Maple Leaf Self Storage. Our Customer Service Representatives play a key role in creating a positive experience for our clients by helping them find the best storage solutions for their needs. If you enjoy working with people, solving problems, and being part of a small, collaborative team, this may be the role for you.

Responsibilities:

• Provide outstanding customer service in person, over the phone, and by email.
• Assist clients in selecting appropriate storage solutions and unit sizes.
• Conduct facility tours and complete rental agreements.
• Follow up on inquiries, confirm reservations, and update the client database.
• Collect rental payments and post transactions accurately.
• Follow up on outstanding accounts and assist with collections communication when required.
• Promote and sell retail merchandise such as boxes, locks, and moving supplies.
• Perform daily administrative tasks and maintain accurate records.
• Open and close the office during weekend shifts.
• Maintain property appearance by cleaning spaces, sweeping, organizing moving carts, and removing debris.
• Assist with general property upkeep including light outdoor maintenance (e.g., shoveling snow and salting walkways during winter months).

Experience and Qualifications:

• High school diploma or equivalent; post-secondary education is an asset.
• Previous experience in customer service, retail, or sales.
• Strong interpersonal and communication skills with a professional telephone manner.
• Basic computer proficiency and ability to learn web-based software systems.
• A self-starter who enjoys working independently and as part of a team.
• Ability to work the required weekend schedule.

Schedule:

This is a part-time weekend position with the following regular schedule:

• Saturday: 9:00 AM – 5:00 PM
• Sunday: 11:00 AM – 4:00 PM

The expected hourly rate for this position is between $18-20 per hour.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.

We use artificial intelligence (AI) technology - alongside human review - to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.

Candidates must be legally authorized to work in Canada as the company does not provide work permit sponsorship for this role.

Note to Recruiters: QuadReal and Parkbridge do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.