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Added 15 mins ago
EC
Field Service Technician
Eaton Corporation
Calgary, AB · Edmonton, AB · Fort McMurray, AB
- Full-time
…that meet the unique needs of our clients. As a Field Service Representative, you will be an integral part of our team, working on-site with clients to ensure their electrical systems are…
Added 28 mins ago
RT
Fire Commissioner - Government of Nova Scotia
Royer Thompson
NS · Nova Scotia, Canada
- Full-time
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Added 29 mins ago
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- Full-time
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Added 29 mins ago
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- $60,000 to $70,000 CAD / year
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Added 29 mins ago
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Added 44 mins ago
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Contract Administrator (13884)
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Experience in contract administration, construction, project coordination, or a related role within the construction or infrastructure industry.
Added 44 mins ago
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Added 44 mins ago
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Added 44 mins ago
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Added 59 mins ago
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Added 1 hour ago
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Manager, Workplace Operations & Executive Support - Canada
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Added 1 hour ago
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QuadReal Property Group

Guest Services Representative - Capilano Mall

North Vancouver, BC, Canada

The expected hourly rate for this position is between $20-$22 per hour. · Part-time

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Job details

Pay: The expected hourly rate for this position is between $20-$22 per hour.
Job type: Part-time
Posting language: English
Posted: Oct 29, 2026

Original job description

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

www.quadreal.com

Role Description:

The Guest Services Representative will act as a “brand ambassador” for Capilano Mall, enthusiastically promoting the Centre, its stores, programs and services. The Guest Services Representative reports directly to the Guest Services Supervisor.

Responsibilities:

Respond to shopper’s requests and inquiries, via telephone, email, or in-person, responding in a professional, knowledgeable, and friendly manner

Maintain a thorough knowledge of the Centre’s services, stores and locations, merchandise, and upcoming special events and promotional services

Develop and maintain strong relationships with retailers and educate on the Centre’s services

Proactively seek opportunities to create memorable customer interactions, going above and beyond to assist customers, and provide exceptional service

Comply with the roof access, lost and found and wheelchair/stroller sign-out procedures.

Support the Centre’s gift card program including handling cash, credit and Interact payment, and reconciling receipts

Complete administrative tasks and conduct all service functions related to the Concierge Desk

Assist with promotional and special events as required

Provide gift wrapping for customers and assist with other related duties

Experience and Qualifications:

Experience in a similar position with exceptional customer service skills

Intermediate skills in Microsoft Office (Excel and Word)

Strong organizational, planning and time management skills

Excellent oral and written communication skills

Strong attention to detail and problem solving skills

Ability to prioritize workload and handle competing priorities and deadlines

Positive and friendly "Customer First" attitude

Flexible schedule and with the ability to work at least three days per week on weekdays, weekends, and holidays

The expected hourly rate for this position is between $20-$22 per hour.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.

We use artificial intelligence (AI) technology - alongside human review - to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.

Candidates must be legally authorized to work in Canada as the company does not provide work permit sponsorship for this role.

Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.

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More about this job

Responsibilities

The Guest Services Representative acts as a brand ambassador by assisting shoppers with inquiries and managing the Concierge Desk. Responsibilities include supporting promotional events, handling financial transactions for gift cards, and maintaining strong relationships with retailers.

Requirements

Candidates should have experience in a similar customer service role and possess intermediate skills in Microsoft Office. Strong organizational, communication, and problem-solving abilities are required, along with a flexible schedule.

Skills

Customer service
Communication
Microsoft Office
Excel
Word
Organizational skills
Planning
Time management
Problem solving
Cash handling
Interpersonal skills
Attention to detail

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Brand Ambassador
Retail
Customer Experience
Concierge
Microsoft Office
Excel
Word
Cash Handling
Event Support
Communication Skills
Time Management
Problem Solving
Real Estate
Property Management

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