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Added 20 mins ago
P
Assistant Community Manager
Parkbridge
Wasaga Beach, ON
- Full-time
Good organizational and time-management skills, with the ability to handle multiple tasks simultaneously.
Added 32 mins ago
QP
Assistant Community Manager
QuadReal Property Group
Wasaga Beach, ON
- Full-time
Good organizational and time-management skills, with the ability to handle multiple tasks simultaneously.
Added 35 mins ago
TH
Customer Service Administrator
TAG Hardware
Surrey, BC
- $25 CAD / hour
- Contract
We're looking for a detail-oriented, customer-focused team member to join us on a part-time contract. This role is a great fit for someone who enjoys keeping things organized, solving…
Added 1 hour ago
K
Seasonal Stock Associate (West Edmonton Mall)
Knix
AB
- $19.7 CAD / hour
- Part-time
- Contract
- Temporary
As a Part-Time Stock Associate, you're the engine that keeps the store running. From the moment product arrives, you ensure it flows seamlessly from the Stockroom to the Sales floor. You…
Added 1 hour ago
TH
Merchandising Associate 4 Month Contract Part Time - TORONTO CURITY
The Home Depot
Canada
- Part-time
…strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and provide service to multiple departments in…
Added 1 hour ago
B
Senior Relationship Manager - Brossard
BMO
Brossard, QC
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 1 hour ago
T
Marketing Manager
Texcan
Surrey, BC
- Full-time
Act as a backup for proposal and bid submissions by coordinating documentation, maintaining project and contract records, analyzing costing and pricing data, and assisting Sales with…
Added 1 hour ago
AI
Outside Sales Representative
American Iron & Metal (AIM)
Rivière-du-Loup, QC
- Full-time
Become part of the AIM team, a growing organization driven by an entrepreneurial spirit that has evolved into a successful and diversified company. Our business divisions include metal…
Added 1 hour ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Coquitlam, BC
- $18.25 to $20.95 CAD / hour
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 1 hour ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Halifax, NS
- From $16.75 CAD / hour
- Contract
Ability to be mobile on the sales floor for extended periods of time
Added 2 hours ago
Senior Relationship Manager - Commercial Mid-Market
BMO
Brossard, QC
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 2 hours ago
TH
Merchandising Execution Associate (8 Month Contract) Part Time - 7180 Winnipeg North
The Home Depot
Winnipeg, MB
- Part-time
…strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and provide service to multiple departments in…
Added 2 hours ago
B
Business Banking Relationship Manager Trainee
BMO
Goderich, ON
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 2 hours ago
I
Seasonal Customer Experience Representative
Indigo
Coquitlam, BC
- $18.25 to $20.95 CAD / hour
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 2 hours ago
L
Educateur temps-partiel (16h/semaine) CONTRAT SAISONNIER | Centre Eaton de Montréal
lululemon
Montréal-Ouest, QC
- Part-time
Interact with guests to ensure a great guest experience in a manner that values guests’ time.
Added 2 hours ago
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Sales Representative
''
Toronto, ON
- Full-time
We are looking for a Field Sales Representative to join our Foodservice team based in Toronto, Ontario, supporting the Eastern GTA territory. Reporting to the Area Sales Manager, this role…
Added 2 hours ago
R(
Digital Merchandiser
Reitmans (Canada) Ltée/Ltd
Montreal, QC
- Full-time
Total rewards are aligned with your employment status, offering different perks depending on whether you're full-time, part-time, or under contract.
Added 2 hours ago
IB
General Manager (12 Month Contract)
Indigo Books & Music
Nelson, BC
- $52,500 to $68,500 CAD / year
- Contract
Ability to be mobile on the sales floor for extended periods of time
Added 2 hours ago
A
Manager of Strategic Customer Success
Ashby
Canada
- Full-time
In this role, you'll lead a team of CSMs who serve Ashby's largest and most complex customers. A key part of this role is helping your team navigate the nuances of enterprise partnerships -…
Added 2 hours ago
Retail Sales Representative - Levis
Encore
Levis, QC
The Role: Part Time Retail Sales Representative - Levis, QC - 14 hours weekly - 8 week contract
Added 2 hours ago
E
Part Time Retail Sales Representative - South Shore, QC
Encore
Montreal, QC
- Part-time
The Role: Part Time Retail Sales Representative - South Shore, QC - 14 hours weekly - 8 week contract
Added 3 hours ago
B
Client Service Associate
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Waterloo, ON · MARS
- Full-time
Support IA’s in individual client investment needs to provide professional, customized investment-related advise, sales and services.
Added 3 hours ago
VC
Sales Administrator - VTCA
Vuteq Canada Inc.
Woodstock, ON
- $50,000 to $75,000 CAD / year
Vuteq Technical Center Americas is a Sales and Engineering service provider representing Vuteq and Diversity Vuteq manufacturing groups throughout North America. The Vuteq group of…
Added 3 hours ago
VC
Sales Coordinator - VTCA
Vuteq Canada Inc.
Woodstock, ON
- $50,000 to $90,000 CAD / year
Vuteq Technical Center Americas is a Sales and Engineering service provider representing Vuteq and Diversity Vuteq manufacturing groups throughout North America. The Vuteq group of…
Added 3 hours ago
CM
Senior Credit Analyst - ACC
CanCap Management Inc.
Mississauga, ON
- $50,000 to $65,000 CAD / year
- Full-time
AutoCapital Canada Inc. is part of privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We…

QuadReal Property Group

Guest Services Representative - Willowbrook Shopping Centre - Part Time

Langley (District), BC, Canada
City of Langley, BC, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Apply by: Oct 24, 2026
Working hours: 20-24 hours/week
Posting language: English
Posted: Sep 24, 2026

Original job description

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

www.quadreal.com

Role Description

The primary responsibility of Willowbrook Shopping Centre’s Guest Services Representative is to provide exceptional service to both mall tenants and guests, ensuring a positive and memorable experience. Your role involves being the face of the shopping Centre and creating a welcoming environment.

Schedule

Part Time, 20-24 hours/week.

Responsibilities

Guest Relations and Administration:

Greet and assist visitors with enthusiasm, creating a friendly and inviting atmosphere whether in person, via telephone, or email.
Maintain a thorough knowledge of the Centre’s services, stores and locations, merchandise, and upcoming special events and promotional services.
Drive and promote sales for the Willowbrook gift card program.
Complete administrative tasks and conduct all service functions related to the Concierge Desk.
Gift Card administration including handling cash, credit and Interact payment, and reconciling receipts.

Tenant Support

Build strong relationships with mall tenants to understand their needs and address any concerns promptly.
Act as a liaison between tenants and mall management, ensuring effective communication.

Service Excellence

Provide exceptional service by proactively seeking opportunities to create memorable customer interactions.
Uphold a standard of service excellence by consistently exceeding customer expectations.
Anticipate and proactively resolve issues to enhance the overall customer experience.
Frequently navigate the centre, assisting guests, tenants and maintaining a visible presence.
The Guest Services Representative will act as the “brand ambassador” for Willowbrook Shopping Centre, enthusiastically promoting the Centre, its stores, programs, and services.
Work efficiently under pressure during peak shopping hours and high-traffic times of year (like holidays), ensuring timely and effective service.

Problem Solving

Handle customer inquiries and complaints with professionalism and efficiency, seeking timely resolutions.
Collaborate with relevant departments to address issues and improve overall service quality.

Event Support

Assist in the planning and execution of centre events, ensuring a seamless and enjoyable experience for participants.
Coordinate with tenants for their involvement in promotional activities and events.

Maintaining Appearance

Ensure the concierge desk and surrounding areas are well-maintained and aesthetically pleasing.
Present a professional image at all times.

Safety And Security

Participate in after hours Emergency Response Training Drills every quarter.
Play active role in communications, evacuations, and muster point check-ins during evacuation emergencies.
Stay vigilant to ensure the safety and security of all mall occupants.
Report any suspicious activities or incidents to the appropriate authorities.
Send our MIR3 notifications to communicate to tenants during emergencies or critical need-to-know information.

Experience And Qualifications

Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Customer-focused with a passion for service excellence.
Ability to multitask in a fast-paced environment.
Knowledge of the centre layout, stores, and services.
Previous experience in a customer service role is advantageous.
Adept experience in Microsoft Word and Excel is necessary.
Experience in Canva is not required but is considered an asset.
Must have scheduling flexibility; available to work mornings, afternoons, evenings, weekends and statutory holidays.

Physical Requirements

Primarily on-floor role; extended periods of standing and walking required.

About Willowbrook Shopping Centre

As a vibrant shopping centre, Willowbrook boasts a bustling atmosphere with 140 stores and services, offering a diverse retail experience for every visitor. At Willowbrook, we pride ourselves onbeing a dynamic hub of activity, attracting guests seeking the latest trends, exclusive deals, and a diverse dining experience. As a key player in our team, the role of the Concierge, also known as Guest Services,is pivotal in creating a seamless and extraordinary shopping experience.

Imagine a world where your workplace is a dynamic fusion of fashion, lifestyle, and entertainment, where your every step is met with the energy of a thriving retail environment. Join us at Willowbrook Shopping Centre, where you'll not only be a part of a diverse and exciting community but also play a central role in providing concierge best-in-class services to elevate the overall satisfaction of our valued guests. Are you ready to be at the front of creating an exceptional retail experience? Join us on this exciting journey where every day is a new adventure in exceptional service and dynamic retail experiences!

The expected hourly range for this role is $20 – $22.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.

We use artificial intelligence (AI) technology - alongside human review - to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.

Candidates must be legally authorized to work in Canada as the company does not provide work permit sponsorship for this role.

Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.

Apply About employer

More about this job

Responsibilities

Welcome and assist guests and tenants, provide concierge services, promote the shopping centre and its gift card program, and handle related administrative and payment tasks. Support events and emergency procedures, resolve customer concerns, and maintain a professional, safe, and welcoming environment.

Requirements

Strong communication, interpersonal, customer service, and problem-solving abilities are required, along with the ability to multitask in a fast-paced environment and proficiency in Microsoft Word and Excel. Previous customer service experience is advantageous; candidates must be flexible to work varied shifts, weekends, and statutory holidays, and be able to stand and walk for extended periods.

Skills

Customer Service
Communication
Interpersonal Skills
Problem-Solving
Multitasking
Tenant Relations
Gift Card Administration
Cash Handling
Microsoft Word
Microsoft Excel
Event Support
Emergency Response
Conflict Resolution
Sales Promotion
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Concierge Desk
Customer Service
Tenant Relations
Gift Card Program
Cash Handling
Credit Card Payments
Interac Payments
Receipt Reconciliation
Microsoft Word
Microsoft Excel
Canva
Event Planning
Promotional Activities
Emergency Response Training
Evacuation Procedures
MIR3 Notifications
Shopping Centre
Retail
Customer Inquiries
Complaint Resolution
Centre Layout
Store Locations
Sales Promotion

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