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Added 13 mins ago
Rehabilitation Consultant
The Canada Life Assurance Company
Hamilton, ON
Assess the potential for rehabilitation services to impact on the duration of disability of complex claims through file review as well as telephone and/or face to face interview of…
Added 43 mins ago
MANAGER, FINANCE ENABLEMENT, TECHNOLOGY & TRANSFORMATION (HYBRID)
Green Shield Canada
Toronto, ON · Windsor, ON
advancing health equity, and building a future where every Canadian can reach
Added 1 hour ago
DI
Specialist, Actuarial
Definity Insurance Company
Toronto, ON
- Full-time
Partner with stakeholders across Pricing, Product, Underwriting, Claims, Distribution, Data Science, and other business functions to drive alignment and influence outcomes.
Added 1 hour ago
Senior Finance and Procurement Analyst
Government of Alberta
AB
…about the Government of Alberta finance community and how you can make a positive difference in the lives of Albertans, we encourage you to visit our Finance Career Hub for more…
Added 1 hour ago
A
Project engineer, Rolling stock vehicules
AtkinsRéalis
Montreal, QC
- Full-time
Administer the technical aspects of the project including relevant project reporting, ICDs, warranty/ claims and change management, and technical milestones.
Added 1 hour ago
S
Vice-président(e) régional(e), Ventes – Québec et Atlantique /Regional Vice President Sales-Quebec and Atlantic Region
Sedgwick
Quebec, QC · CAN-Québec City
- Full-time
…enjoy work-life balance. Here, there’s no limit to what you can…
Added 1 hour ago
Business Development Manager, Underwriting
Talent Acquisition Team at Westland Insurance. Text reply only.
Calgary, AB
Don’t miss this chance to join a dynamic team where you can combine your commercial underwriting expertise with your passion for business development and relationship building. At Agile…
Added 1 hour ago
Business Development Manager, Underwriting
Talent Acquisition Team at Westland Insurance. Text reply only.
Dartmouth, NS
Don’t miss this chance to join a dynamic team where you can combine your commercial underwriting expertise with your passion for business development and relationship building. At Agile…
Added 1 hour ago
NH
Health, Safety and Sustainability Advisor
New Horizon Co-op
Grande Prairie, AB
- Full-time
Provide guidance to supervisors/managers on the administration of WCB claims and support the creation of Return to Work (RTW) programs.
Added 1 hour ago
Traceability Program Specialist
ARC'TERYX
North Vancouver, BC
Executing and monitoring traceability workflows for Supply Chain Mapping, PO traceability, and Certified Content Claims Management
Added 1 hour ago
A
Senior Product Manager, Robot Platforms
Avidbots
Kitchener, ON
- Full-time
Own and publish the multi-quarter roadmap for Neo, Neo 2W, and Kas, with clear sequencing, trade-offs, and rationale that the whole company can read
Added 1 hour ago
D
Dental Administrator - Sunset Ridge Dental
dentalcorp
Cochrane, AB · Sunset Ridge Dental
- Full-time
…and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice…
Added 1 hour ago
D
Patient Care Coordinator - Granville Station Dental
dentalcorp
Vancouver, BC · Granville Station Dental
- Full-time
…and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice…
Added 1 hour ago
CH
Pharmacy Operations & Product Advisor - 14 Months Mat Leave Contract-Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
…more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote…
Added 2 hours ago
WC
(CAN) Gérant de rayon, fruits et légumes
Walmart Canada
Montreal, QC
- Full-time
…customers, managing inventory and merchandising programs, handling claims and returns, and completing necessary paperwork related to inventory and…
Added 2 hours ago
WC
Customer Service Desk Associate
Walmart Canada
Digby, NS
- Full-time
Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
Added 2 hours ago
WC
(CAN) Consumables Associate
Walmart Canada
Whitby, ON
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 2 hours ago
WC
(CAN)Customer Service Desk Associate
Walmart Canada
Hamilton, ON
- Full-time
Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
Added 2 hours ago
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Civil Litigation Associate (3 - 5 Years Call)
DWF (Canada)
Vancouver, BC
- Full-time
Work on complex insurance defence and civil litigation matters. Experience in handling claims for private insurers (property & bodily injury) is an asset.
Added 2 hours ago
AC
Senior Casualty Claims Specialist – Aviva Business Insurance (ABI)
Aviva Canada
Oakville, ON
- Full-time
We have an excellent opportunity for a liability claims professional in our Aviva Business Insurance Claims (ABI) team. Come join our team!
Added 2 hours ago
AC
Senior Casualty Claims Specialist – Aviva Business Insurance (ABI)
Aviva Canada
Calgary, AB
- Full-time
We have an excellent opportunity for a liability claims professional in our Aviva Business Insurance Claims (ABI) team. Come join our team!
Added 2 hours ago
AE
Traceability Program Specialist
Arc'teryx Equipment
North Vancouver, BC
- $82,000 to $103,000 CAD / year
- Full-time
Executing and monitoring traceability workflows for Supply Chain Mapping, PO traceability, and Certified Content Claims Management<span…
Added 2 hours ago
AC
Senior Casualty Claims Specialist – Aviva Business Insurance (ABI)
Aviva Canada
Vancouver, BC
- Full-time
We have an excellent opportunity for a liability claims professional in our Aviva Business Insurance Claims (ABI) team. Come join our team!
Added 2 hours ago
Project Manager, Capital Delivery - Various External Projects
Infrastructure Ontario
Toronto, ON
Manage project agreement obligations, change requests, claims, disputes, and other contractual matters.
Added 2 hours ago
Senior Casualty Claims Specialist – Aviva Business Insurance (ABI)
Aviva
Calgary, AB · Vancouver, BC · Markham, ON · Oakville, ON
We have an excellent opportunity for a liability claims professional in our Aviva Business Insurance Claims (ABI) team. Come join our team!

Quadro Engineering

Customer Service Representative

Waterloo, ON, Canada

The compensation range for this position is $40,100.00 - $60,100.00, depending on experience. · Full-time

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Job details

Pay: The compensation range for this position is $40,100.00 - $60,100.00, depending on experience.
Job type: Full-time
Apply by: Nov 5, 2026
Experience: 2-4 years of customer service experience, with demonstrated success in delivering exceptional customer support and maintaining positive customer relationships.
Posting language: English
Posted: Oct 6, 2026

Original job description

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

POSITION: Customer Service Representative

DEPARTMENT: Value Stream

LOCATION: Waterloo, ON

Position Summary

Customer Service Representatives (CSRs) are integral to maintaining strong customer relationships and delivering best-in-class customer experience. Supporting our aftermarket business, this role is responsible for providing exceptional service to channel partners, distributors, and end users through efficient order processing, proactive communication, warranty claim coordination, and material return management. Working collaboratively with teams across the organization, CSRs help ensure customer needs are met with accuracy, urgency, and professionalism.

Essential Functions

Provide professional and responsive customer support to channel partners, distributors, and end users.
Process customer orders accurately and efficiently, ensuring timely fulfillment and issue resolution.
Communicate order status, order availability, and other key information to customers.
Coordinate warranty claims, material returns, and related customer service activities.
Maintain accurate customer and transaction records within ERP and CRM systems.
Collaborate with cross-functional teams to deliver exceptional customer experience and support business objectives.

Knowledge, Skills, And Abilities

EDUCATION

Related post-secondary education or equivalent experience is required.
A technical post-secondary or equivalent degree is preferred.

Experience

2-4 years of customer service experience, with demonstrated success in delivering exceptional customer support and maintaining positive customer relationships.
Proficiency in Microsoft Office applications, particularly Outlook and Excel, is required.
Strong working knowledge of ERP and CRM systems, with experience supporting customer service, sales, or operational processes, is required.
Previous experience of supporting customers in a technical sales, industrial equipment sales, or manufacturing environment is preferred.
Familiarity with purchase order management and procurement processes is preferred.

COMPETENCIES

Customer-centric mindset with a strong commitment to delivering an exceptional customer experience.
Collaborative team player with the ability to build effective working relationships across functions.
Demonstrated ability to perform effectively in a fast-paced, deadline-oriented environment while balancing multiple priorities.
Exceptional attention to detail, organization, and follow-through.
Adaptable and flexible, with the ability to pivot priorities in response to changing business and customer requirements.
Strong verbal and written communication skills, with experience providing high-touch, white-glove customer service.

Physical Environment and Environmental Factors

Regularly works in an office setting.
Frequently required to stand, sit, talk, and hear
Must be able to work in front of a computer for a large portion of the day. May occasionally lift up to 20lbs

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $40,100.00 - $60,100.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/

IDEX is an Equal Opportunity Employer . IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

This posting is for an existing vacancy.

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Artificial intelligence is not used to screen, assess or select applicants.

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Job Family: Sales

Business Unit: Quadro

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More about this job

Responsibilities

Provide responsive customer support to channel partners, distributors, and end users, including accurate order processing and communication about order status and availability. Coordinate warranty claims and material returns, maintain accurate ERP and CRM records, and collaborate across teams to resolve issues and deliver a strong customer experience.

Requirements

Requires related post-secondary education or equivalent experience, 2–4 years of customer service experience, proficiency with Microsoft Office - particularly Outlook and Excel - and working knowledge of ERP and CRM systems. Technical post-secondary education, experience in technical sales, industrial equipment, or manufacturing, and familiarity with purchase order management and procurement are preferred.

Skills

Customer Service
Order Processing
Order Status Communication
Warranty Claims Coordination
Material Returns Management
ERP Systems
CRM Systems
Microsoft Outlook
Microsoft Excel
Purchase Order Management
Procurement Processes
Cross-Functional Collaboration
Written Communication
Verbal Communication
Attention to Detail

Benefits

Health Benefits
401(k) Retirement Savings Program With Company Match
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Aftermarket Business
Channel Partners
Distributors
End Users
Order Processing
Order Fulfillment
Warranty Claims
Material Returns
ERP Systems
CRM Systems
Microsoft Office
Microsoft Outlook
Microsoft Excel
Purchase Order Management
Procurement
Technical Sales
Industrial Equipment
Manufacturing
Customer Relationships
Cross-Functional Collaboration
Customer Experience

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