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Added 24 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Contract
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 24 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Sault Ste. Marie, ON
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 24 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Prince Albert, SK
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 24 mins ago
WC
(CAN) Asset Protection Operations Team Lead
Walmart Canada
Duncan, BC
- Full-time
…Delegate, assist and follow-up on completion of tasks in receiving, claims and office…
Added 24 mins ago
WC
(CAN) Associé, produits consommables
Walmart Canada
Sainte-Agathe-des-Monts, QC
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 24 mins ago
WC
(CAN) Directs Store Delivery Associate
Walmart Canada
Hamilton, ON
- Full-time
Maintains a clean and organized receiving area by preparing returns, claims, and MTRs for shipment and completing all required documentation accurately.
Added 24 mins ago
WC
(CAN) Asset Protection Operations Team Associate
Walmart Canada
Calgary, AB
- Full-time
Ensures a neat, clean and organized work area in receiving, claims, and offices.
Added 1 hour ago
Coordinator, Construction Services
Defence Construction Canada
Ralston, AB
Client-Partners, contractors, and consultants will rely on you for guidance and solutions. You'll review progress claims, coordinate contract changes, address project risks, and help…
Added 1 hour ago
HI
Commercial Lines Account Assistant, SME
HUB International
Oakville, ON
- Full-time
Added 1 hour ago
J
Personal Lines Account Manager
JobsMedia.io
Toronto, ON
- Internship
Claims Support: Confidently guide clients through the claims process, acting as a supportive advocate.
Added 2 hours ago
C
Senior Tax Advisor
Copoint
Calgary, AB
- Full-time
Prepare and review SR&ED claims and supporting documentation.
Added 2 hours ago
C
Field Services Engineer
Cognizant
Vancouver, BC
- Full-time
Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.
Added 2 hours ago
C
Field Services Engineer
Cognizant
Vancouver, BC
- Full-time
Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.
Added 2 hours ago
P
Staff Pharmacist Addiction/OAT
Pharmabest.ca
Hamilton, ON
- Part-time
Added 3 hours ago
DR
Sales & Customer Service Support
DMC Recruitment Group
Toronto, ON
- Full-time
…and statuses, processing payments, and supporting warranty claims and returns - while flexibly supporting the Sales and Customer Service teams between showroom needs. This role is designed…
Added 3 hours ago
VP
Project Control Specialist
Vancouver Pile Driving
North Vancouver, BC
- $90,000 to $110,000 USD / year
- Full-time
Assist with claims documentation and substantiation for complex projects
Added 3 hours ago
HI
Insurance Advisor, Auto
HUB International
Burnaby, BC
- Full-time
…opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you.…
Added 4 hours ago
G
Administrative Associate-EN
Guillevin
Whitehorse, YT
- Full-time
…cash, make deposits, manage accounts payable, process freight claims and daily delivery…
Added 4 hours ago
EI
Underwriter, Small Business
Economical Insurance
Montreal, QC
- Full-time
Reviews Claims activity and takes appropriate action within his/her Underwriting authority level, as required
Added 5 hours ago
SK
medical administrative assistant
Somba Ke Family Dental
Yellowknife, NT
- Full-time
Added 5 hours ago
PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
…financial modelling, new legislation, and the efficiency of claims or reporting processes. You will also have the opportunity to provide oversight on risk modelling for emerging risks like…
Added 5 hours ago
CF
Policy Service Coordinator
CI Financial
Toronto, ON
- Full-time
Added 5 hours ago
B
Commercial Insurance Advisor - IBU Service team
BrokerLink
Saint John, NB
- Full-time
Added 5 hours ago
EB
Assistant Project Manager
Earthrise Building Services
Whitehorse, YT
- Full-time
Support funder reporting and claims requirements alongside the Project Manager.
Added 5 hours ago
PC
Contents Technician
Priority Contents
Langley (District), BC · Langley, BC
- Full-time
Company Description Priority Contents Services brings over a decade of specialized experience supporting insurance claims through comprehensive content moving and processing services. The…

Quadro Engineering

Customer Service Representative

Waterloo, ON, Canada

The compensation range for this position is $40,100.00 - $60,100.00, depending on experience. · Full-time

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Job details

Pay: The compensation range for this position is $40,100.00 - $60,100.00, depending on experience.
Job type: Full-time
Apply by: Nov 5, 2026
Experience: 2-4 years of customer service experience, with demonstrated success in delivering exceptional customer support and maintaining positive customer relationships.
Posting language: English
Posted: Oct 6, 2026

Original job description

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

POSITION: Customer Service Representative

DEPARTMENT: Value Stream

LOCATION: Waterloo, ON

Position Summary

Customer Service Representatives (CSRs) are integral to maintaining strong customer relationships and delivering best-in-class customer experience. Supporting our aftermarket business, this role is responsible for providing exceptional service to channel partners, distributors, and end users through efficient order processing, proactive communication, warranty claim coordination, and material return management. Working collaboratively with teams across the organization, CSRs help ensure customer needs are met with accuracy, urgency, and professionalism.

Essential Functions

Provide professional and responsive customer support to channel partners, distributors, and end users.
Process customer orders accurately and efficiently, ensuring timely fulfillment and issue resolution.
Communicate order status, order availability, and other key information to customers.
Coordinate warranty claims, material returns, and related customer service activities.
Maintain accurate customer and transaction records within ERP and CRM systems.
Collaborate with cross-functional teams to deliver exceptional customer experience and support business objectives.

Knowledge, Skills, And Abilities

EDUCATION

Related post-secondary education or equivalent experience is required.
A technical post-secondary or equivalent degree is preferred.

Experience

2-4 years of customer service experience, with demonstrated success in delivering exceptional customer support and maintaining positive customer relationships.
Proficiency in Microsoft Office applications, particularly Outlook and Excel, is required.
Strong working knowledge of ERP and CRM systems, with experience supporting customer service, sales, or operational processes, is required.
Previous experience of supporting customers in a technical sales, industrial equipment sales, or manufacturing environment is preferred.
Familiarity with purchase order management and procurement processes is preferred.

COMPETENCIES

Customer-centric mindset with a strong commitment to delivering an exceptional customer experience.
Collaborative team player with the ability to build effective working relationships across functions.
Demonstrated ability to perform effectively in a fast-paced, deadline-oriented environment while balancing multiple priorities.
Exceptional attention to detail, organization, and follow-through.
Adaptable and flexible, with the ability to pivot priorities in response to changing business and customer requirements.
Strong verbal and written communication skills, with experience providing high-touch, white-glove customer service.

Physical Environment and Environmental Factors

Regularly works in an office setting.
Frequently required to stand, sit, talk, and hear
Must be able to work in front of a computer for a large portion of the day. May occasionally lift up to 20lbs

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $40,100.00 - $60,100.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/

IDEX is an Equal Opportunity Employer . IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

This posting is for an existing vacancy.

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Artificial intelligence is not used to screen, assess or select applicants.

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Job Family: Sales

Business Unit: Quadro

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More about this job

Responsibilities

Provide responsive customer support to channel partners, distributors, and end users, including accurate order processing and communication about order status and availability. Coordinate warranty claims and material returns, maintain accurate ERP and CRM records, and collaborate across teams to resolve issues and deliver a strong customer experience.

Requirements

Requires related post-secondary education or equivalent experience, 2–4 years of customer service experience, proficiency with Microsoft Office - particularly Outlook and Excel - and working knowledge of ERP and CRM systems. Technical post-secondary education, experience in technical sales, industrial equipment, or manufacturing, and familiarity with purchase order management and procurement are preferred.

Skills

Customer Service
Order Processing
Order Status Communication
Warranty Claims Coordination
Material Returns Management
ERP Systems
CRM Systems
Microsoft Outlook
Microsoft Excel
Purchase Order Management
Procurement Processes
Cross-Functional Collaboration
Written Communication
Verbal Communication
Attention to Detail

Benefits

Health Benefits
401(k) Retirement Savings Program With Company Match
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Aftermarket Business
Channel Partners
Distributors
End Users
Order Processing
Order Fulfillment
Warranty Claims
Material Returns
ERP Systems
CRM Systems
Microsoft Office
Microsoft Outlook
Microsoft Excel
Purchase Order Management
Procurement
Technical Sales
Industrial Equipment
Manufacturing
Customer Relationships
Cross-Functional Collaboration
Customer Experience

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