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Added 3 mins ago
C
Personal Support Worker (PSW)
CarePartners
Kemptville, ON
- Part-time
…quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in…
Added 3 mins ago
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Personal Support Worker (PSW)
CarePartners
Portland, ON · Seeleys Bay, ON · Seeley's Bay, ON
- Part-time
…quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in…
Added 3 mins ago
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Backend Software Developer
ATS Automation
Cambridge, ON
- $36.54 to $50.24 CAD / hour
…assisting our customers in improving the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies…
Added 3 mins ago
PH
Social Worker MSW P1
Providence Healthcare
Vancouver, BC
- Full-time
…program/team, which is under the direction of the Patient Care Manager, in achieving program, patient and resident…
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Marketing and Communications Manager
DMCL Chartered Professional Accountants
Vancouver, BC
- Full-time
We’re looking for a Marketing & Communications Manager to join our Vancouver office and play a key role in
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Pharmacy Technician
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Humber River Health is a multi-site organization serving a population of more than 850,000 people in the northwest Greater Toronto Area. The organization is a member of the Toronto Academic…
Added 3 mins ago
SI
Assistant Kitchen Manager
Service Inspired Restaurants
Ottawa, ON · Kanata, ON
- Other
As Assistant Kitchen Manager, you will support the Kitchen Manager in daily kitchen operations, assist with food prep and quality control, and ensure a safe and clean working environment.…
Added 3 mins ago
CC
Retail Store Manager
Canna Cabana
North Bay, ON
- $50,000 CAD / year
- Full-time
Our retail Cannabis Retail Store Manager (SM) at our North Bay, ON location is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working…
Added 3 mins ago
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Channel Sales Manager (Accounting & Bookkeeping)
Relay
Remote, Canada
- Full-time
- Remote
You have 5-6 years of experience, including at least 1-2 years managing people, ideally leading AEs. We also welcome high-potential candidates with less tenure who show real hustle and…
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Gestionnaire de Territoire, Dermatologie, Région Québec-Est | Territory Manager - Dermatology, Eastern Quebec Region
Organon
Kirkland, QC
- Full-time
Éducation, Expérience et Compétences Requises
Added 3 mins ago
UH
Clinical Research Coordinator I
University Health Network
Toronto, ON
- Full-time
UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.
Added 3 mins ago
UH
Project Manager
University Health Network
Toronto, ON
- Full-time
UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.
Added 3 mins ago
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CRM specialist (Temporary - 9 Months)
Transat AT
Montreal, QC
- Full-time
In collaboration with the Manager, Relational Program, the CRM and Relationship Marketing Specialist contributes to the execution and optimization of relationship marketing campaigns that…
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Team Lead (Part time) - Avenue du Mont-Royal
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- Part-time
…through inclusive, accessible fashion. Our strength lies in our people, so join a creative, welcoming, and socially minded brand, and build a career that truly fits you at…
Added 3 mins ago
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Technical Specialist, Wastewater Treatment
AECOM
Markham, ON · Mississauga, Ontario
- $200,000 to $250,000 CAD / year
- Full-time
Demonstrated experience as a Technical Lead, Design Manager, Subject Matter Expert, or Senior Technical Advisor on wastewater treatment projects.
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Learning & Development Coordinator
AccorHotel
Banff, AB
- Full-time
Experience in Human Resources/People and Culture is an asset
Added 3 mins ago
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Recreation Assistant - Full Time
Optima Living
Calgary, AB
- Full-time
…journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading…
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Full-Time Retail Experience Lead
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Windsor, ON
- Full-time
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
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Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Calgary, AB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 3 mins ago
SD
Pharmacy Manager, Hourly Full Time Day
Shoppers Drug Mart
Windsor, ON
- Full-time
Strong problem-solving skills including experience formulating and executing action plans
Added 3 mins ago
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Class 5 Driver
Cooper Equipment Rentals Limited
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- Full-time
…get the customer’s signature. Turn in these forms to Branch Manager, along with pick up sheets. Tag and move broken equipment to repair…
Added 5 mins ago
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Restaurant manager
Underdogs
Winnipeg, MB
- From $31.33 CAD / hour
- Full-time
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Added 17 mins ago
LC
Meat Department Manager Full Time Day
Loblaw Companies Limited
Vanderhoof, BC
- Full-time
…have opportunities for hard working, enthusiastic and reliable people just like…
Added 17 mins ago
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Meat Department Manager *Interim
Loblaw Companies Limited
Saint John, NB
- Full-time
Previous retail management experience, preferably in a departmental or specialty store setting
Added 17 mins ago
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Operational Excellence Analyst
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- Full-time
…Operational Excellence Analyst role will have previous industrial experience in operations, quality assurance, or continuous improvement. Someone with good facilitation skills along with…

Qualico

Service Representative (Warranty), serviceQ

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 13, 2026
Experience: Minimum 3 years of residential construction experience.
Posting language: English
Posted: Oct 27, 2026

Original job description

Title: Service Representative (Warranty)

Location: Edmonton Regional Office, 3203 93rd Street NW with travel to surrounding areas

At serviceQ, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.

Job Overview

Reporting to the Manager, Service, as the Service Representative (Warranty) you are responsible for addressing warranty service needs for homeowners, taking the initiative to complete repairs wherever possible. You will coordinate and organize necessary warranty service tasks, including the involvement of outside trades and suppliers as required. You ensure all repairs and services meet quality standards, adhere to budgets and timelines, and maintain positive relationships with homeowners and other parties involved in the warranty service process.

Your Day-to-day Responsibilities Will Include

Attending service appointments to assess homeowner concerns and coordinate corrective actions.
Liaising externally with homeowners and trades/suppliers regarding updates on corrective actions.
Documenting homeowner concerns ensuring Description, Root Cause, and Resolution are outlined.
Liaising internally with Field service supervisor as needed, to determine validity of service requests.
Addressing and resolving client concerns in an efficient and effective manner
Ensuring quality of completed work compliance with Qualico’s standards and pertinent legislations.
Creating warranty work/purchase orders and issuing associated back-charge when applicable in compliance with predefined back-charge process. Communicating with subcontractor/supplier accordingly.
Promoting a safe work environment and adhere to Qualico’s Safety Program and relevant safety regulations.
Providing supports to other projects and duties as assigned.

As our ideal candidate, you are…

A strong communicator; you clearly express your thoughts in conversation and in written communication.
An active listener; you seek to understand and listen to others in a non-judgmental way.
Mindful; you respect diversity and deal with sensitive situations using a high degree of integrity.
Excellent service oriented; you handle relations with customers, internal and external parties with tact and diplomacy.
A creative problem solver; you think outside the box for solutions without fear of failure.

Essential Requirements

Minimum High School Diploma, or equivalent. Diploma or degree in relevant field is an asset.
Minimum 3 years of residential construction experience.
Designation in related trade.
Valid driver’s licence and access to reliable vehicle.
Satisfactory verification of criminal record check.
Physically able to kneel and crouch as well as lift, carry, push or pull objects weighing up to 50 lbs.\
Proficient in all areas of Microsoft Office Programs (Outlook, Word, Excel, Teams, SharePoint) and construction management software (NewStar, On-Location Warranty, BuilderGO, etc.)

What We Value

Creating trusting and successful working relationships.
Taking responsibility for the outcome of decisions and actions.
Cooperating with team members in an open, supportive and respectful manner.
Setting clear, measurable and achievable goals.
Consistently meeting customer expectations.
Staying current with technical job skills.

Working Conditions

You primarily work on site during regular business hours in completed homes with potential for exposure to noise from equipment/machinery and occupational hazards, inclement weather and dust. A rotating on call schedule is required for a week at a time. Travel to regional offices and overtime may occasionally be required.

About Us

Qualico is a fully integrated real estate development company with offices in Winnipeg, Calgary, Edmonton, Vancouver, Regina, Saskatoon, Austin and Dallas-Fort Worth, Texas.

Since its inception in 1951, the company’s activities span the entire real estate spectrum and include residential land acquisition and development, single-family and multi-family home divisions, commercial and industrial development, property management, concrete ready mix, building supply and manufacturing divisions. To learn more, click here .

serviceQ is a new concept in post-occupancy service that helps protect your most important investment, your new home. serviceQ is dedicated to delivering on that commitment and are devoted to a distinctly exceptional service experience.

Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Candidates being considered will be contacted. We thank you for your interest. Join our Talent Community to stay up to date on job opportunities and to find out why we have the best reasons to come to work every day.

Closing date: November 13, 2026

Apply About employer

More about this job

Responsibilities

Assess homeowners’ warranty concerns, coordinate and complete repairs, and communicate updates with homeowners, trades, suppliers, and internal teams. Document service issues, manage work orders and back-charges, and ensure completed work meets quality, budget, timeline, and safety requirements.

Requirements

Requires a high school diploma or equivalent, at least three years of residential construction experience, a related trade designation, a valid driver’s licence, and access to a reliable vehicle. Candidates must be able to perform physical tasks, pass a criminal record check, and be proficient with Microsoft Office and construction management software.

Skills

Residential Construction
Warranty Service
Customer Service
Communication
Active Listening
Problem Solving
Quality Assurance
Work Order Management
Budget Management
Scheduling
Subcontractor Coordination
Microsoft Office
Safety Compliance
Documentation
Conflict Resolution

Benefits

Competitive Compensation
Benefit Packages
Company Matching RRSP/DPSP Program
Employee Home Purchase Program
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Warranty Service
Residential Construction
Homeowner Service
Service Appointments
Corrective Actions
Root Cause Analysis
Quality Standards
Warranty Work Orders
Purchase Orders
Back-Charge Process
Subcontractor Coordination
Supplier Coordination
NewStar
On-Location Warranty
BuilderGO
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams
SharePoint
Safety Program
Criminal Record Check
Valid Driver’s Licence
Residential Repairs

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