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Added 19 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
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Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 19 mins ago
W
Customer Service Manager
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Added 34 mins ago
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Added 1 hour ago
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Qualico

Service Representative (Warranty), serviceQ

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Experience: Minimum 3 years of residential construction experience.
Posting language: English
Posted: Oct 27, 2026

Original job description

Title: Service Representative (Warranty)

Location: Edmonton Regional Office, 3203 93rd Street NW with travel to surrounding areas

At serviceQ, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.

Job Overview

Reporting to the Manager, Service, as the Service Representative (Warranty) you are responsible for addressing warranty service needs for homeowners, taking the initiative to complete repairs wherever possible. You will coordinate and organize necessary warranty service tasks, including the involvement of outside trades and suppliers as required. You ensure all repairs and services meet quality standards, adhere to budgets and timelines, and maintain positive relationships with homeowners and other parties involved in the warranty service process.

Your Day-to-day Responsibilities Will Include

Attending service appointments to assess homeowner concerns and coordinate corrective actions.
Liaising externally with homeowners and trades/suppliers regarding updates on corrective actions.
Documenting homeowner concerns ensuring Description, Root Cause, and Resolution are outlined.
Liaising internally with Field service supervisor as needed, to determine validity of service requests.
Addressing and resolving client concerns in an efficient and effective manner
Ensuring quality of completed work compliance with Qualico’s standards and pertinent legislations.
Creating warranty work/purchase orders and issuing associated back-charge when applicable in compliance with predefined back-charge process. Communicating with subcontractor/supplier accordingly.
Promoting a safe work environment and adhere to Qualico’s Safety Program and relevant safety regulations.
Providing supports to other projects and duties as assigned.

As our ideal candidate, you are…

A strong communicator; you clearly express your thoughts in conversation and in written communication.
An active listener; you seek to understand and listen to others in a non-judgmental way.
Mindful; you respect diversity and deal with sensitive situations using a high degree of integrity.
Excellent service oriented; you handle relations with customers, internal and external parties with tact and diplomacy.
A creative problem solver; you think outside the box for solutions without fear of failure.

Essential Requirements

Minimum High School Diploma, or equivalent. Diploma or degree in relevant field is an asset.
Minimum 3 years of residential construction experience.
Designation in related trade.
Valid driver’s licence and access to reliable vehicle.
Satisfactory verification of criminal record check.
Physically able to kneel and crouch as well as lift, carry, push or pull objects weighing up to 50 lbs.\
Proficient in all areas of Microsoft Office Programs (Outlook, Word, Excel, Teams, SharePoint) and construction management software (NewStar, On-Location Warranty, BuilderGO, etc.)

What We Value

Creating trusting and successful working relationships.
Taking responsibility for the outcome of decisions and actions.
Cooperating with team members in an open, supportive and respectful manner.
Setting clear, measurable and achievable goals.
Consistently meeting customer expectations.
Staying current with technical job skills.

Working Conditions

You primarily work on site during regular business hours in completed homes with potential for exposure to noise from equipment/machinery and occupational hazards, inclement weather and dust. A rotating on call schedule is required for a week at a time. Travel to regional offices and overtime may occasionally be required.

About Us

Qualico is a fully integrated real estate development company with offices in Winnipeg, Calgary, Edmonton, Vancouver, Regina, Saskatoon, Austin and Dallas-Fort Worth, Texas.

Since its inception in 1951, the company’s activities span the entire real estate spectrum and include residential land acquisition and development, single-family and multi-family home divisions, commercial and industrial development, property management, concrete ready mix, building supply and manufacturing divisions. To learn more, click here .

serviceQ is a new concept in post-occupancy service that helps protect your most important investment, your new home. serviceQ is dedicated to delivering on that commitment and are devoted to a distinctly exceptional service experience.

Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Candidates being considered will be contacted. We thank you for your interest. Join our Talent Community to stay up to date on job opportunities and to find out why we have the best reasons to come to work every day.

Closing date: November 13, 2026

Apply About employer

More about this job

Responsibilities

Assess homeowners’ warranty concerns, coordinate and complete repairs, and communicate updates with homeowners, trades, suppliers, and internal teams. Document service issues, manage work orders and back-charges, and ensure completed work meets quality, budget, timeline, and safety requirements.

Requirements

Requires a high school diploma or equivalent, at least three years of residential construction experience, a related trade designation, a valid driver’s licence, and access to a reliable vehicle. Candidates must be able to perform physical tasks, pass a criminal record check, and be proficient with Microsoft Office and construction management software.

Skills

Residential Construction
Warranty Service
Customer Service
Communication
Active Listening
Problem Solving
Quality Assurance
Work Order Management
Budget Management
Scheduling
Subcontractor Coordination
Microsoft Office
Safety Compliance
Documentation
Conflict Resolution

Benefits

Competitive Compensation
Benefit Packages
Company Matching RRSP/DPSP Program
Employee Home Purchase Program
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Warranty Service
Residential Construction
Homeowner Service
Service Appointments
Corrective Actions
Root Cause Analysis
Quality Standards
Warranty Work Orders
Purchase Orders
Back-Charge Process
Subcontractor Coordination
Supplier Coordination
NewStar
On-Location Warranty
BuilderGO
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams
SharePoint
Safety Program
Criminal Record Check
Valid Driver’s Licence
Residential Repairs

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