Find work in Canada.

318,694 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
NB
Chief Analyst, Capital Transformation
National Bank of Canada
Montreal, QC
- Temporary
in the Finance sector and report to the Senior Manager. Our team stands out for its expertise at
Added 10 mins ago
XI
Agency Coordinator
Xplore Inc
Markham, ON
- Full-time
Xplore is seeking a highly motivated and detail-oriented Agency Coordinator at the Sr. Analyst or Manager level to join our Collections Team. This role is critical in managing relationships…
Added 10 mins ago
Tax Specialist, Operations
Olympia Financial Group Inc
Calgary, AB
Assist in maintaining consistency amongst the teams to ensure service standards are upheld to reduce risk or liability for the company.
Added 10 mins ago
YO
Finance Manager- Audit & Special Reports- Full-Time
YMCA of Three Rivers
Cambridge, ON
- $110,000 to $120,000 CAD / year
- Full-time
Cambridge – Manager of Finance, Audit & Special Reports
Added 10 mins ago
YO
Financial Support Admin- Full-Time Contract
YMCA of Three Rivers
Stratford, ON
- Up to $46,750 CAD / year
- Full-time
- Contract
Develop rationale for financial support approvals through the Service System Manager for each client submission. Liaise with the SSM if financial supports are rejected to develop an…
Added 10 mins ago
MP
Field Service Technician
MANITOBA POSSIBLE SERVICES INC.
Flin Flon, MB
- $22.09 to $26.43 CAD / hour
- Part-time
A Field Service Technician. You are responsible for providing wheelchair diagnostics, maintenance and repairs to clients with manual or motorized wheelchairs. You will assess the service…
Added 10 mins ago
BS
Regional Manager (Food Service)
Bento Sushi
Ottawa, ON
- Up to $60,000 CAD / year
- Full-time
The Franchise Regional Manager will oversee the operations of franchise stores within a designated region in Ottawa. This role ensures that franchisees meet Bento's operational standards,…
Added 10 mins ago
BG
Purchasing Agent
BV GLAZING
Concord, ON
- $50,000 to $60,000 CAD / year
- Full-time
Negotiate commercial terms, pricing, delivery schedules and service level agreements to maximize cost savings and value.
Added 10 mins ago
Technical Inside Sales Specialist
Nanometrics Inc
Ottawa, ON
…seismicity monitoring in the energy sector. We specialize in full-service, integrated solutions for studying artificial and natural seismicity, including turnkey seismic networks,…
Added 1 hour ago
FM
Finance Officer (NOC 12200)
Fresh Market Foods
Sioux Lookout, ON
- Full-time
Fresh Market Foods is a growing retail business dedicated to delivering exceptional service and high-quality products to our valued customers. We are seeking a meticulous and dependable…
Added 1 hour ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 2 hours ago
GP
Sales Manager
Groomingdale’s Petvalu
Lac la Biche, AB
- Full-time
…work in a customer-centered environment where animal care, service excellence, and operational reliability are priorities. The company values staff who are passionate about animals and…
Added 2 hours ago
Q
Manager, Technical Support – Projects & Services (Global)
Qualitrol
Toronto, ON
- Full-time
…function, and acting as the primary interface between End User, Field Service, Engineering, and…
Added 2 hours ago
A
HVAC Technician – Level 2
AirRevive
Hamilton, ON
- Full-time
…they’re better for the environment too. We believe great HVAC service is about more than just equipment, it’s about people. That’s why we work closely with our clients to understand their…
Added 2 hours ago
TC
Service Manager / Field Supervisor (Plumbing Operations)
TR Construction Group
Field, BC
- Full-time
TR Construction Group, LLC seeks an experienced Service Manager / Field Supervisor to direct daily workflow and oversee the quality, safety, and productivity of our residential plumbing…
Added 2 hours ago
R|
Clinical Research Coordinator – Ethics & Regulatory Affairs
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Chronic Viral Illness Service Research team has an active research program, conducting numerous clinical trials each year to provide innovative research to their patients. Under the…
Added 2 hours ago
MU
RESEARCH SECURITY ANALYST (BAND LEVEL 8)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
Reporting to the Research Security Manager, the Research Security Analyst will support the advancement and implementation of research security practices at Memorial. The position will…
Added 3 hours ago
SM
Gestionnaire régional des ventes (Area Sales Manager) - Region du Quebec Est
Scotts Miracle-Gro
Quebec, QC
- Full-time
Le gestionnaire régional des ventes (Area Sales Manager) est chargé d’établir un partenariat avec les comptes indépendants régionaux afin d’atteindre les buts et objectifs en matière de…
Added 3 hours ago
S
Transversal Finance Lead
Sanofi
Toronto, ON
- Full-time
Drive adoption of advanced analytics, automation, and self-service reporting tools (e.g., Power BI, AI-driven scenario planning) across the finance community
Added 3 hours ago
MD
Fisheries Populations Monitoring and Regulations Manager - State Prog Admin Manager Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Fisheries Populations Monitoring and Regulations Manager
Added 3 hours ago
MD
Equal Opportunity Compliance Manager - Affirmative Action Officer 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…administration, business administration, or other closely related field as determined by the agency may substitute one (1) year of experience; master’s degree substitutes for eighteen (18)…
Added 3 hours ago
T
Process Engineer
Tenova
Mississauga, ON
- Full-time
…and processes.Provide process engineering deliverables and field support.Contribute to technology development based on project feedback and experience.Collaborate with Sales to review…
Added 4 hours ago
S
Finance Intern Assistant (Part-time)
Sandvik
Saskatoon, SK
- Part-time
Support the Accounting Manager in preparing month-end reports.
Added 4 hours ago
YS
Reproductive Health Manager
Yemen ShortList
Aden
- Full-time
The Reproductive Health (RH) Manager leads the implementation of IRC Yemen’s reproductive health portfolio at community level, through mobile health teams, static health facilities and…
Added 4 hours ago
ME
Construction & Project Manager
M2 Engineering
AB · Edmonton, AB
- Full-time
As a Construction Project Manager, you will liaise directly between our engineering team, contractors, and our clients. This includes coordinating contractor enquiries, request for…

Qualitrol

Manager, Technical Support – Projects & Services (Global)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 2, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Oct 3, 2026

Original job description

Job Summary

Leads the global technical support function across all Qualitrol product lines supporting Projects & Services, including Generation (Toronto), CBM (Fairport), and Grid & GIS (Belfast).

Integrates factory-based expertise with regional field support and standardized global systems to enable effective project execution, rapid issue resolution, and continuous product improvement.

Serves as the single point of technical accountability across the project lifecycle, owning escalation, governance, and performance of the global technical support function, and acting as the primary interface between End User, Field Service, Engineering, and Quality.

Duties & Responsibilities

Global Technical Support Leadership
Lead a distributed network of factory-based and regional technical support personnel
Own advanced escalation for complex product issues
Standardize support processes, tools, and documentation across all product lines
Ensure consistent global technical capability, response quality, and customer experience
Cross-Product & Cross-Site Integration
Align technical support across:

Generation (Toronto)
CBM (Fairport)
Grid & GIS (Belfast)

Establish common diagnostics, troubleshooting methodologies, and knowledge management
Define global standards for issue resolution and product serviceability
Project Lifecycle & Customer Support
Provide technical support across key execution and lifecycle phases:

Commissioning and deployment troubleshooting
After-warranty technical support

Support consistent customer experience across all regions and entry points
Global Intake, Systems & Automation Enablement
Own and standardize global case intake and management processes (Salesforce as system of record)
Implement automation and AI-enabled capabilities for:

Case intake, routing, and triage
Case assignment and prioritization
Knowledge base and self-service tools

Establish a single global customer entry point (email/phone) for technical support
Cross-Functional Liaison (Critical Role)

Act As The Primary Integration And Escalation Authority Between

Field Service

Define escalation pathways and ownership boundaries
Align support with commissioning readiness and field issue resolution

Engineering

Escalate systemic product and design issues
Drive feedback into reliability, robustness, and serviceability improvements
Enable structured linkage between support cases and engineering systems (e.g., JIRA)

Quality

Provide technical ownership for NCR, RMA, and field failure inputs
Support root cause investigations and corrective actions

Performance Management & Continuous Improvement
Define and manage global KPIs:

Issue resolution cycle time
First-time fix rate
Repeat failure rates
Customer satisfaction (NPS or equivalent)

Lead structured root cause problem solving (e.g., 5-Why, RCCA) for systemic issues
Standardize and drive PIR (Problem Investigation Report) processes globally
Drive continuous improvement across products, regions, and support processes
Operating Model
Establish and enforce global TST governance, including:

Site-level weekly TST cadence
Global priority review forums
Standardized escalation and decision-making frameworks

Define clear ownership, escalation paths, and decision rights across functions
Ensure alignment and consistency across all regional support teams
Systems & Governance
Own global support systems, including ticketing, knowledge base, and analytics platforms
Ensure alignment with QMS processes and governance requirements
Drive visibility and reporting of technical issues, systemic risks, and performance trends

Requirements

Education

Bachelor’s Degree in Electrical Engineering, Electronics, or related field (required)
Advanced degree or professional designation (e.g., P.Eng.) preferred

Experience

Required

7+ years in technical support, engineering, or field service
Experience across multiple product lines or complex systems
Demonstrated leadership in global or multi-site environments
Strong troubleshooting and structured problem-solving capability

Preferred

Experience in project-based delivery or commissioning environments
Background in power systems, monitoring, or industrial diagnostics
Experience with enterprise systems (e.g., Salesforce, JIRA) and support workflows
Exposure to automation or AI-enabled support environments

Communication

Strong communication across technical and non-technical audiences
Proven ability to influence across engineering, service, and quality functions
Effective leadership across global teams and time zones

Effort Factors

Physical Demands

Travel to manufacturing and customer sites as required
Exposure to industrial environments

Mental Demands

High level of analytical and problem-solving capability
Ability to manage complex, cross-functional issues
Strong prioritization and decision-making under pressure

Working Conditions

Hybrid working model with global coordination responsibilities
Regular interaction with international teams and customers

Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

About Qualitrol

QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.

We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes compared to job descriptions, masking data to prevent bias, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans.

This posted role is to fill an existing vacancy.

QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.

We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

Apply About employer

More about this job

Responsibilities

Lead and standardize global technical support across product lines and sites, owning complex escalations, customer support throughout the project lifecycle, and coordination among Field Service, Engineering, and Quality. Establish global support systems and governance, manage performance metrics, and drive root-cause investigations and continuous product and process improvement.

Requirements

Requires a bachelor’s degree in Electrical Engineering, Electronics, or a related field, plus at least seven years of experience in technical support, engineering, or field service. Candidates should have strong troubleshooting and problem-solving skills, experience across complex products or multiple sites, and the ability to lead and influence global cross-functional teams; an advanced degree or professional designation is preferred.

Skills

Global Technical Support Leadership
Advanced Troubleshooting
Escalation Management
Cross-Functional Collaboration
Project Lifecycle Support
Commissioning Support
Root Cause Analysis
Continuous Improvement
Customer Support
Knowledge Management
Salesforce
JIRA
Support Automation
Performance Management
Power Systems
Electrical Engineering

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Electrical Engineering
Electronics
Power Systems
Condition-Based Monitoring
Partial Discharge Monitoring
Asset Protection
Field Service
Commissioning
Project Execution
Escalation Management
Troubleshooting
Salesforce
JIRA
Case Management
Knowledge Base
Support Automation
Artificial Intelligence
Root Cause Analysis
5-Why
RCCA
Problem Investigation Report
Nonconformance Reports
Return Material Authorization
Quality Management System
Key Performance Indicators
Customer Satisfaction
First-Time Fix Rate
Reliability
Serviceability

Report this job