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Added 13 mins ago
A
Assistant Server, Reign (Part-Time)
AccorHotel
Toronto, ON
- Part-time
Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Reign.
Added 29 mins ago
DQ
restaurant assistant manager
Dairy Queen
Vancouver, BC
- Full-time
Added 29 mins ago
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Housekeeping Aide
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St-Pierre-Jolys, MB
- Full-time
Under the direction of the Manager - Environmental Services, the Housekeeping Aide maintains assigned areas in a clean, sanitary, safe and orderly manner to ensure that the highest degree…
Added 29 mins ago
PL
Assistant Executive Housekeeper
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- Full-time
Reporting to the Executive Housekeeper and the Rooms Division Manager, the primary responsibilities are:
Added 29 mins ago
TB
shift manager - fast food restaurant
Taco Boy
Cold Lake, AB
- Full-time
Added 29 mins ago
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Client Development Manager
Life Ashore
Canada
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Catering Manager
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Vancouver, BC
- Full-time
Role Description: The Catering Sales Manager is a full-time, on-site role based in Coquitlam, BC, responsible for driving catering revenue and delivering memorable guest experiences. This…
Added 29 mins ago
Cashier/Grocery Clerk
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Terrace, BC
Any other duties as assigned by the Store Manager
Added 43 mins ago
CG
facilities manager
Compass Group Canada
Hamilton, ON
- Full-time
Added 43 mins ago
SG
Facility Maintenance and Warehouse Associate
Superior Glove
Halton Hills, ON
- $24 to $26 CAD / hour
Reporting to the Plant Manager, the Facility Maintenance and Warehouse Associate is responsible for maintaining the Acton facility and grounds, supporting production equipment maintenance,…
Added 43 mins ago
PH
Guest Service Agent
PR Hotels
Kelowna, BC
- Up to $23 CAD / hour
- Full-time
Observe and report any security issues to the Manager.
Added 43 mins ago
ST
Weekend Manager, CREST Live-In Treatment
Strides Toronto
Scarborough Bluffs Park, ON
- $42.71 to $49.73 CAD / hour
- Part-time
This is an existing vacancy for one (1) part-time permanent Weekend Manager, CREST Live-In Treatment (LIT) The Weekend Manager, CREST LIT provides supervision, administrative support, and…
Added 43 mins ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 58 mins ago
GD
DYNAMITE - Seasonal Sales Associate - Midtown Plaza
Groupe Dynamite
Saskatoon, SK
- Temporary
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 58 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 58 mins ago
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Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Chit Chats
Calgary, AB
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
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Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
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Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 58 mins ago
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GENERAL MANAGER - RODD ROYALTY HOTEL
Rodd Brudenell River Resort
Charlottetown, PE
- Full-time
Rodd Hotels & Resorts is seeking an experienced, energetic, and hands-on General Manager to lead Rodd Royalty Hotel, one of our distinctive properties in beautiful Prince Edward Island.
Added 58 mins ago
WC
Cashier
Walmart Canada
Saskatoon, SK
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 58 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Estevan, SK
- Full-time
…and escalate cash or technical issues to the Customer Service…
Added 58 mins ago
WC
(CAN) Cashier
Walmart Canada
Listowel, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 58 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Strathroy, ON
- Full-time
…and escalate cash or technical issues to the Customer Service…
Added 58 mins ago
WC
(CAN) Cashier
Walmart Canada
Listowel, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 58 mins ago
WT
Finance Operations Manager
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Lloydminster, SK
- Full-time
As Finance Operations Manager, you will play a key leadership role in ensuring the financial strength, accountability, and sustainability that allows our team to deliver exceptional service…
Added 58 mins ago
WC
(CAN) Over-the-Counter Associate
Walmart Canada
Sault Ste. Marie, ON
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…assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and feature presentation, while maintaining exemplary customer service by…

Qualitrol

Manager, Technical Support – Projects & Services (Global)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 2, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Oct 3, 2026

Original job description

Job Summary

Leads the global technical support function across all Qualitrol product lines supporting Projects & Services, including Generation (Toronto), CBM (Fairport), and Grid & GIS (Belfast).

Integrates factory-based expertise with regional field support and standardized global systems to enable effective project execution, rapid issue resolution, and continuous product improvement.

Serves as the single point of technical accountability across the project lifecycle, owning escalation, governance, and performance of the global technical support function, and acting as the primary interface between End User, Field Service, Engineering, and Quality.

Duties & Responsibilities

Global Technical Support Leadership
Lead a distributed network of factory-based and regional technical support personnel
Own advanced escalation for complex product issues
Standardize support processes, tools, and documentation across all product lines
Ensure consistent global technical capability, response quality, and customer experience
Cross-Product & Cross-Site Integration
Align technical support across:

Generation (Toronto)
CBM (Fairport)
Grid & GIS (Belfast)

Establish common diagnostics, troubleshooting methodologies, and knowledge management
Define global standards for issue resolution and product serviceability
Project Lifecycle & Customer Support
Provide technical support across key execution and lifecycle phases:

Commissioning and deployment troubleshooting
After-warranty technical support

Support consistent customer experience across all regions and entry points
Global Intake, Systems & Automation Enablement
Own and standardize global case intake and management processes (Salesforce as system of record)
Implement automation and AI-enabled capabilities for:

Case intake, routing, and triage
Case assignment and prioritization
Knowledge base and self-service tools

Establish a single global customer entry point (email/phone) for technical support
Cross-Functional Liaison (Critical Role)

Act As The Primary Integration And Escalation Authority Between

Field Service

Define escalation pathways and ownership boundaries
Align support with commissioning readiness and field issue resolution

Engineering

Escalate systemic product and design issues
Drive feedback into reliability, robustness, and serviceability improvements
Enable structured linkage between support cases and engineering systems (e.g., JIRA)

Quality

Provide technical ownership for NCR, RMA, and field failure inputs
Support root cause investigations and corrective actions

Performance Management & Continuous Improvement
Define and manage global KPIs:

Issue resolution cycle time
First-time fix rate
Repeat failure rates
Customer satisfaction (NPS or equivalent)

Lead structured root cause problem solving (e.g., 5-Why, RCCA) for systemic issues
Standardize and drive PIR (Problem Investigation Report) processes globally
Drive continuous improvement across products, regions, and support processes
Operating Model
Establish and enforce global TST governance, including:

Site-level weekly TST cadence
Global priority review forums
Standardized escalation and decision-making frameworks

Define clear ownership, escalation paths, and decision rights across functions
Ensure alignment and consistency across all regional support teams
Systems & Governance
Own global support systems, including ticketing, knowledge base, and analytics platforms
Ensure alignment with QMS processes and governance requirements
Drive visibility and reporting of technical issues, systemic risks, and performance trends

Requirements

Education

Bachelor’s Degree in Electrical Engineering, Electronics, or related field (required)
Advanced degree or professional designation (e.g., P.Eng.) preferred

Experience

Required

7+ years in technical support, engineering, or field service
Experience across multiple product lines or complex systems
Demonstrated leadership in global or multi-site environments
Strong troubleshooting and structured problem-solving capability

Preferred

Experience in project-based delivery or commissioning environments
Background in power systems, monitoring, or industrial diagnostics
Experience with enterprise systems (e.g., Salesforce, JIRA) and support workflows
Exposure to automation or AI-enabled support environments

Communication

Strong communication across technical and non-technical audiences
Proven ability to influence across engineering, service, and quality functions
Effective leadership across global teams and time zones

Effort Factors

Physical Demands

Travel to manufacturing and customer sites as required
Exposure to industrial environments

Mental Demands

High level of analytical and problem-solving capability
Ability to manage complex, cross-functional issues
Strong prioritization and decision-making under pressure

Working Conditions

Hybrid working model with global coordination responsibilities
Regular interaction with international teams and customers

Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

About Qualitrol

QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.

We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes compared to job descriptions, masking data to prevent bias, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans.

This posted role is to fill an existing vacancy.

QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.

We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

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More about this job

Responsibilities

Lead and standardize global technical support across product lines and sites, owning complex escalations, customer support throughout the project lifecycle, and coordination among Field Service, Engineering, and Quality. Establish global support systems and governance, manage performance metrics, and drive root-cause investigations and continuous product and process improvement.

Requirements

Requires a bachelor’s degree in Electrical Engineering, Electronics, or a related field, plus at least seven years of experience in technical support, engineering, or field service. Candidates should have strong troubleshooting and problem-solving skills, experience across complex products or multiple sites, and the ability to lead and influence global cross-functional teams; an advanced degree or professional designation is preferred.

Skills

Global Technical Support Leadership
Advanced Troubleshooting
Escalation Management
Cross-Functional Collaboration
Project Lifecycle Support
Commissioning Support
Root Cause Analysis
Continuous Improvement
Customer Support
Knowledge Management
Salesforce
JIRA
Support Automation
Performance Management
Power Systems
Electrical Engineering

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Electrical Engineering
Electronics
Power Systems
Condition-Based Monitoring
Partial Discharge Monitoring
Asset Protection
Field Service
Commissioning
Project Execution
Escalation Management
Troubleshooting
Salesforce
JIRA
Case Management
Knowledge Base
Support Automation
Artificial Intelligence
Root Cause Analysis
5-Why
RCCA
Problem Investigation Report
Nonconformance Reports
Return Material Authorization
Quality Management System
Key Performance Indicators
Customer Satisfaction
First-Time Fix Rate
Reliability
Serviceability

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