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Added 2 hours ago
AC
Assistant Store Manager - (Virgin Plus: Korean Speaking); North York M2N 5X2
Axcellent Communications Inc.
Toronto, ON · North York, ON
- Full-time
Lead and Motivate: Coach and supervise the retail team to consistently achieve sales targets and deliver exceptional customer service.
Added 3 hours ago
OC
Rep., II - Bilingual Cust Supt - OCI
Olympus Corporation
Richmond Hill, ON
- Full-time
The Customer Service Representative – Sales Level II in addition to continuing to be responsible for the daily functions of a Customer Service – Sales Level I will also be responsible to…
Added 4 hours ago
Territory Sales Rep, Retail
ASSA ABLOY
Canada
Follow up on delivery or order problems as required to ensure the highest level of customer service.
Added 5 hours ago
GC
Sales and Service Rep, Lead
Grainger Canada
Fort McMurray, AB
- Full-time
Under the general direction of the Operations Manager, the Lead, Sales & Service Rep has direct impact on customer retention and financial results of the onsite business. Responsible for…
Added 7 hours ago
T
Bilingual Contact Center Rep II, Digital Services
TD
Ottawa, ON · Markham, ON
- Full-time
Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and…
Added 7 hours ago
Sales and Service Rep, Lead
Grainger Businesses
Fort McMurray, AB
Under the general direction of the Operations Manager, the Lead, Sales & Service Rep has direct impact on customer retention and financial results of the onsite business. Responsible for…
Added 7 hours ago
Rep., II - Bilingual Cust Supt - OCI
Olympus Corporation of the Americas
Richmond Hill, ON
The Customer Service Representative – Sales Level II in addition to continuing to be responsible for the daily functions of a Customer Service – Sales Level I will also be responsible to…
Added 8 hours ago
Operational Execution Manager - ONroute
Careers at ONroute
Mississauga, ON · ON
Experience coordinating commercial, promotional or merchandising programs in a retail, food service or hospitality environment.
Added 8 hours ago
N
Business Customer Service Rep
Northwestel
Yellowknife, NT
- Full-time
Northwestel is looking for a new Business Customer Service Rep to join our team! In this role, you will be assisting business customers via phone and email to add or change services, answer…
Added 9 hours ago
CF
Member Services Rep
Crunch Fitness Canada (CFC004)
London, ON
- $17.95 CAD / hour
- Part-time
Added 9 hours ago
FC
Customer Rep-Station
FedEx Canada
Cambridge, ON
- Full-time
To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued…
Added 9 hours ago
Over night Shift Supervisor - Trenton South ONroute
Careers at ONroute
Quinte West, ON · Belleville, ON · Brighton, ON
…ensure that business runs smoothly, and we deliver exceptional customer service and create a positive and safe work environment for…
Added 9 hours ago
ANW Crew Member - Trenton South Onroute
Careers at ONroute
Belleville, ON · Brighton, ON
While previous experience working in restaurants, food service or retail as a cashier, barista, food prep, customer service/sales associate or team member is always great, the most…
Added 9 hours ago
Tim Hortons Crew Member -Trenton North ONroute
Careers at ONroute
Quinte West, ON
While previous experience working in restaurants, food service or retail as a cashier, barista, food prep, customer service/sales associate or team member is always great, the most…
Added 10 hours ago
C
Customer Service Representative I
Covia
Havelock, ON
- Full-time
Covia is looking for a dynamic Customer Service Representative I who will have a positive impact on our team located at the Nepheline Syenite Operations in Havelock, ON. The Customer…
Added 11 hours ago
S
Service Representative (SaskTel Stores- Incented Sales Rep)
SaskTel
Saskatoon, SK
- Full-time
Handles all customer inquires/complaints and resolves issues in a timely, professional manner in order to meet customer service and productivity targets, and positively contributes to…
Added 11 hours ago
NR
Retail Merchandiser - Canada
Neptune Retail Solutions
Prince Rupert, BC
- $18.25 CAD / hour
- Part-time
Ensure all work interactions are met with excellent customer service skills and professionalism
Added 11 hours ago
C
Group Retirement Administration Representative
Co-operators
Regina, SK
- Full-time
As the Group Retirement Administration Rep, you are the liaison between The Co-operators Life Insurance Company (CLIC) and Gallagher (ATG). You will utilize your pension knowledge to ensure…
Added 13 hours ago
CD
Call Centre Rep/Receptionist
Clearview Diagnostic Imaging
Kitchener, ON
- $19.5 to $22 CAD / hour
- Full-time
…first point of contact for our patients, providing exceptional service and support. Your primary responsibility will be to handle inbound calls for patient appointments and assist with…
Added 13 hours ago
SA
Field Service Rep
Standard Aero
Calgary, AB
- Full-time
As a Field Service Representative you will act as a liaison with production, engineering, sales and customers in resolving customer problems and complaints
Added 14 hours ago
CA
Tilbury South ONroute - Part-Time Weekends - Crew Member - Tim Hortons and Burger King
Careers at ONroute
Chatham-Kent, ON · Tilbury, ON
- Part-time
While previous experience working in restaurants, food service or retail as a cashier, barista, food prep, customer service/sales associate or team member is always great, the most…
Added 15 hours ago
Crew Member - Tim Hortons Napanee Onroute
Careers at ONroute
Greater Napanee, ON
While previous experience working in restaurants, food service or retail as a cashier, barista, food prep, customer service/sales associate or team member is always great, the most…
Added 1 day ago
KD
Représentant·e, Service aux consommateurs Customer Service Rep
Keurig Dr Pepper Canada
Montreal, QC
- Full-time
Représentant·e, Service aux consommateurs, segment entreprise-consommateur
Added 1 day ago
X
Sales Manager
Xello
Remote, Canada
- Full-time
- Remote
…put learning into practice. You identify what is holding a rep back, adapt your coaching to their needs, and look for meaningful changes in their approach and results. You teach through…
Added 1 day ago
KD
Représentant·e, Service aux consommateurs Customer Service Rep
Keurig Dr Pepper
Montreal, QC
- Full-time
Représentant·e, Service aux consommateurs, segment entreprise-consommateur

Quandri

Field Enablement Manager

Vancouver, BC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Who we are

Our mission at Quandri is to transform insurance into a trusted and delightful experience using AI. We're doing this by delivering an AI operating system for North America's leading insurance agencies and brokerages.

What we do

Quandri is transforming the insurance experience for policyholders across North America by providing AI to the industry's critical stakeholders, insurance agencies and brokerages. Insurance agents are the lifeblood of the insurance industry, and are where most Property & Casualty insurance is sold and serviced. Yet there are forces making it harder than ever for them to operate: more consolidation, a rising talent crisis, and the increasing complexity of insurance and the AI revolution.

This challenge is a massive opportunity to rethink how insurance agencies operate. Quandri is at the cutting edge of this change, delivering transformation to the entire insurance experience one process at a time through a deep understanding of insurance workflows, systems, and data, paired with deep technical capabilities and proprietary models.

We're making insurance better for policyholders, while helping brokerages deliver better client service, grow faster, and harness AI so they control the future of insurance distribution.

Why join us?

We're moving fast and focused on customer impact. You'll enjoy and be successful at Quandri if you:

Have a deep customer focused mindset
Can operate in a fast paced environment where change is constant
Take high levels of ownership in everything you do
Have AI first thinking and want to apply AI to solve real problems
Operate with urgency and aren't afraid to move fast and make some mistakes along the way
Are low ego and care more about the outcome than getting credit
Want to have a big impact, not just make changes at the edges

Our head office is in Vancouver, BC, with most of our team working here and the rest distributed across North America.

About the role

Field Enablement is about the skills that make AEs, BDRs, IMs, CSMs, and Support good at their jobs. Without a defined skill standard, ramp time and performance can vary from rep to rep, and that gap only grows as the team scales. The curriculum doesn't exist yet, so you'll get the opportunity to build it from scratch. You’ll work alongside leaders to define what good looks like for each role, and run training programs that get people there.

This role covers both sales and CX for now, along with supporting marketing on campaign readiness across the customer lifecycle. As the team grows, the role will eventually specialize in either sales or CX. You'll partner closely with Product Enablement on release specific training, but the core of this job is behavioral and skills-based.

What you'll do

Build role specific onboarding and ongoing training curriculum for AE, BDR, IM, CSM, and Support from the ground up, working with each team's manager to define what good looks like
Run coaching and call review programs that measure skill through job performance, not completion and quiz scores
Support marketing on campaign readiness, making sure sales and post-sales departments know their respective roles in promoting our digital and in-person events
Partner with Product Enablement on release specific training, while owning the role-specific skills that pair alongside the product knowledge
Track performance data from calls and quota attainment to identify skill gaps, and build scalable training that solves for them

The right person for this role will have

Experience building skills based onboarding or ongoing training programs for sales or customer facing teams, ideally from scratch
Comfort running a variety of skills-based programs across roles in sales and CX, whose departmental needs differ significantly
The ability to work with managers to translate what good looks like into training programs that are actually adopted
Experience with call review or coaching tools like Sybill, Nooks, Gong, or similar
Project management experience in running skills certification and coaching cycles independently, from planning through execution

Bonus points if you have

Insurance or insurtech background
Experience splitting a combined role into two specialized ones as a team scales
Familiarity with Sybill or Nooks specifically

Our guiding principles

Customers at the core. We put the customer at the centre of all we do. We believe success comes from listening to customers and building what they need, not just what they say.
Move with urgency. Businesses slow down as they grow. We fight that by defaulting to speed, in everything from sending an email to shipping code.
Be curious. We aren't satisfied with surface level understanding. We ask why until we actually know.
Excellence in execution. What separates good from great is execution. We commit to it in everything, from the product we ship to the emails we write.
Act like an owner. We follow through on commitments, own our results, and think long term.
Fight for simplicity. Systems get more complex over time by default. We intentionally fight for the simple, streamlined version.

Compensation and benefits

Base salary: 110k - 130k and 10k variable, dependent on level of experience
Employee stock options based on experience level
Comprehensive health benefits, including a Lifestyle Spending Account
Four weeks of paid vacation per year
Work from anywhere for 60 calendar days a year
Parental leave top ups

Quandri is dedicated to fostering a diverse and inclusive workplace. As an equal opportunity employer, Quandri does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

Don't let imposter syndrome stop you from applying. If you think you'll be great at this role, we encourage you to apply.

\n\n

Apply About employer

More about this job

Responsibilities

You will build and execute comprehensive onboarding and training curricula for sales and customer-facing teams from the ground up. Additionally, you will partner with leadership to define performance standards and utilize coaching tools to measure and improve skill development.

Requirements

The ideal candidate has experience building skills-based training programs for customer-facing teams and possesses strong project management capabilities. You must be comfortable working with managers to translate performance goals into scalable training programs.

Skills

Enablement
Curriculum development
Coaching
Call review
Sales training
Customer experience
Project management
Performance data analysis
Onboarding
Sybill
Nooks
Gong
Instructional design
Stakeholder management
Campaign readiness

Benefits

Employee stock options
Comprehensive health benefits
Lifestyle spending account
Paid vacation
Parental leave top ups

Visa sponsorship

Not detected in the job text

Keywords

Field Enablement
AI
Insurance
Insurtech
Sybill
Nooks
Gong
Sales Enablement
Customer Success
Onboarding
Curriculum Design
Coaching
Performance Metrics
Project Management
Campaign Readiness
Property & Casualty
Brokerage
Data Analysis
Training Programs
Skill Certification

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