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Added 6 mins ago
TP
Quality Analyst
Toronto Pearson International Airport
Toronto, ON
- Full-time
Ensure audits are conducted monthly and findings from those audits are reflected in recurrent training and SOP changes Support the development of New training programs for the Operational…
Added 6 mins ago
WR
Patient Registration Clerk (Bilingual) - Repost
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB
- Full-time
One (1) year related experience in an office, clinical environment or in a patient registration department (e.g. secretary, receptionist, communications clerk, etc.).
Added 6 mins ago
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Feature Modeling Engineer (MBSE / SysML)
Collabera
Windsor, ON
- $40 to $45 CAD / hour
- Contract
We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools…
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Capital Project Accountant, Nitrogen & Phosphate
Nutrien
Saskatoon, SK
- Full-time
The Accountant will be part of a team that is responsible for providing financial accounting expertise and support to our Nitrogen and Phosphate Operations. This role will also be…
Added 6 mins ago
MS
DevOps Specialist
MDA Space
Brampton, ON
- Full-time
…and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration and infrastructure. The MDA Space team of more than…
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Capital Project Accountant, Nitrogen & Phosphate
Nutrien
Calgary, AB
- Full-time
The Accountant will be part of a team that is responsible for providing financial accounting expertise and support to our Nitrogen and Phosphate Operations. This role will also be…
Added 6 mins ago
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Patient Registration Clerk (bilingual) - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
One (1) year related experience in an office, clinical environment or in a patient registration department (e.g. secretary, receptionist, communications clerk, etc.).
Added 7 mins ago
Stakeholder Business Coordinator
Government of Alberta
AB
Reporting to the Business Support Team Lead, the Stakeholder Business Coordinator supports Student Records and Operations by coordinating stakeholder communications, responding to inquiries…
Added 7 mins ago
SC
SAP iXp Intern - Product Support
SAP Careers
Toronto, ON
- Full-time
Position title: SAP iXp Intern - Product Support
Added 7 mins ago
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Sr. Specialist, Social Media & Community Strategy
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Toronto, ON
- Full-time
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Added 7 mins ago
National Journalist (QC), CSN Noovo, Temporary
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Quebec, QC
Bachelor’s degree in journalism, film, communications or the equivalent
Added 37 mins ago
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Pharmacist, Hourly Part Time Day
Loblaw Companies Limited
Toronto, ON
- Part-time
Read and action store communications on in-store web
Added 37 mins ago
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Senior Treasury Business Analyst-1862
Amyantek
Toronto, ON
- Contract
Coordinate change management and user onboarding plans, including stakeholder engagement, communications, training, readiness, and user adoption support.
Added 37 mins ago
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Pharmacist, Hourly Part Time Day
Loblaw Companies Limited
Toronto, ON
- Part-time
Read and action store communications on in-store web
Added 37 mins ago
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Manager, Marketing - AGF Capital Partners
AGF Investments
Toronto, ON
- Full-time
Reporting to the Director, Marketing for AGF Capital Partners, the Manager, Marketing will lead marketing and investor communications for our affiliate businesses.
Added 37 mins ago
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Metallurgical Technician
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Rouyn-Noranda, QC
- Full-time
The Support and Development Center provide services to Agnico Eagle's various Canadian and / or international mining operations in a variety of areas, including administration, financial…
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Financial Planner, Scotia Financial Planning - Comox Valley
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Comox, BC
- Full-time
…aligning with Global Sales Principles. Conducting outbound communications and proactive calling to prospects to remain top-of-mind for future business opportunities. Conducting…
Added 37 mins ago
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Ottawa, ON
- Full-time
Lead the architecture and technical direction of System Operations (SysOps) software for a mission-critical satellite communications program. Translate operational, security, and system…
Added 37 mins ago
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Sr People & Culture Generalist
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Toronto, ON
- Full-time
Employee Support & Experience: Serve as a trusted first point of contact for employees and managers, providing practical HR guidance and supporting engagement, recognition, learning,…
Added 37 mins ago
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General Laborer I
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…comprehension of basic safety messages, labels, and hazard communications such as waste oil, gasoline, and flammable…
Added 37 mins ago
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Senior Communications and Marketing Specialist, News Marketing (Hybrid/Telework)
Radio-Canada
Toronto, ON
- Full-time
CBC/Radio-Canada is looking for a dynamic Senior Communications and Marketing Specialist with a deep-seated passion for journalism, current affairs and public interest reporting to join our…
Added 37 mins ago
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Support Specialist
Quandri
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…their own, and dig into ticket data to find patterns that make support faster and smarter. You’ll also support incident management, including determining severity, streamline…
Added 37 mins ago
WC
Client Solutions Advisor
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- Full-time
Own the follow-through. Use our CRM to track quotations, customer communications, approvals and next steps.
Added 37 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
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Read and action store communications on in-store web
Added 37 mins ago
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Pharmacist, Hourly Part Time Day Greenlight Requisition
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Quandri

Support Specialist

Vancouver, BC, Canada
Greater Vancouver Metropolitan Area, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 8, 2027
Experience: 3+ years direct experience working in customer support
Posting language: English
Posted: Nov 9, 2026

Original job description

Who we are

Our mission at Quandri is to transform insurance into a trusted and delightful experience using AI. We are building the AI operating system for North America’s best insurance agencies and brokerages.

For the first time ever, we have the technology to fundamentally change how insurance operates, and the stakes are human. Better insurance means families protected from harm, businesses able to take risks, and communities more resilient when the worst happens. For insurance practitioners, the ability to deliver this level of service finally becomes possible.

What we do

Quandri brings deeply specific, vertically-focused AI to the industry’s most critical stakeholders:insurance agencies and brokerages.

Agents are the lifeblood of the industry, the place where most property and casualty insurance is sold and serviced. Yet operating an agency is harder than ever. Peak product complexity, accelerating consolidation, a deepening talent crisis, and the AI revolution are all reshaping how agencies work.

Quandri sits at the cutting edge of this shift, rebuilding how agencies operate one workflow at a time. We pair a deep understanding of insurance processes, systems, and data with serious technical capability and proprietary models, so the transformation is tangible and operational rather than aspirational.

We’re making insurance better for policyholders, while helping insurance brokerages deliver a better client service, grow faster, and harness AI so that they control the future of insurance distribution.

Why join us?

You'll join a fast-moving team with real ownership, direct access to leadership, and a genuine hand in shaping the company's next chapter.

We are headquartered in beautiful Vancouver, BC, backed by leading US and Canadian investors, and the recognition has followed:

LinkedIn’s Top Canadian Startups in 2024 & 2025
Deloitte’s Fast 50
CB Insights’ Insurtech 50 and Fintech 100
The Globe and Mail’s Top Growing Companies in Canada.

About The Role
As a Support Analyst at Quandri, you’ll be the first line of help for the insurance brokerages that rely on our tool every day. You’ll own customer issues from the first report through resolution. That means investigating, troubleshooting and diagnosing problems across a technically complex product, then explaining the fix clearly and with empathy.

You’ll work closely with Customer Success, Implementation, Product and Engineering. You’ll turn what customers tell you into clear bug reports, product feedback and escalations. Beyond the ticket queue, you’ll keep an eye on our customers’ system runs so you can catch problems before customers do, write Knowledge Hub articles that help brokerages solve issues on their own, and dig into ticket data to find patterns that make support faster and smarter. You’ll also support incident management, including determining severity, streamline communications, and working with other cross-functional teams like Product and Engineering to resolve the issue. This is a hands-on role on a small, growing team, so you’ll have real ownership and a direct hand in how support works at Quandri.

What you’ll do:

Provide prompt and professional responses to customer inquiries ensuring the delivery of high-quality and timely support.
Oversee the ticket management process, including establishing timelines, providing timely updates, and ensuring the closure of all tickets.
Investigate, troubleshoot, and diagnose technical issues; effectively communicating solutions to customers in a clear and concise manner.
Demonstrate empathy, patience, and a customer-centric approach in all interactions.
Collaborate closely with multiple internal stakeholders, serving as a liaison to relay customer feedback and contribute suggestions for product enhancements or bug fixes.
Monitor the performance of our customers’ bots to ensure they are operating efficiently and proactively escalating customer challenges.
Take ownership of projects to help improve the support team, our overall customer service and cross-collaboration with internal stakeholders.

The right person for this role will have:

3+ years direct experience working in customer support
Strong understanding of AI and automation technologies
Based on the West Coast or ability to work standard working hours that may fall between the hours of 9am - 6pm PDT
Worked with a technically complex product
Technically curious with a desire to learn product function and new technologies
Possess a talent for investigating, troubleshooting, and resolving support inquiries- always looking to go one step further to improve first level resolution
Coordinate customer escalations and incident management
Skilled in working cross-departmentally to ensure speedy resolutions to customer reported issues
Ability to clearly articulate solutions while also displaying both empathy and patience
Detail-oriented and organized, with excellent time management skills
Excellent written and verbal communication
Comfortable working in a fast-paced environment and adaptable to change

Bonus points if you have:

Previously worked in high growth environment between Series A - C stage companies
Implemented a support tech stack and worked with support automation tools
Content writing skills for internal or external knowledge management
Knowledge of the insurance industry
Understanding of ticket data analysis and reporting

Our guiding principles:

Customers at the core. We put the customer at the center of all we do. At a basic level, we believe business success comes down to talking to customers and building something they want. We don’t listen to customers and just take what they say blindly, but we think critically about it and build what they need. Customers are the core of everything we do, and our business exists to serve them. We prioritize their needs over all else within the company.
Move with urgency. There are times when we need to move slowly and deliberately, but we default to acting fast and with urgency. We slow down when necessary, but this should be a deliberate choice. Businesses become more lethargic as they grow, this principle is designed to fight this fact.
Be curious. We understand the world by being curious and asking why. We aren’t satisfied with surface level understanding, and seek a deeper understanding of why things are the way they are. Don’t take someone’s word for it or the answer “because that’s how we do it.” Understand why and dig deep.
Excellence in execution. We know that what separates good from great is a high level of execution. We commit ourselves to excellence in everything that we do, from delivering an amazing product to writing a great email.
Act like an owner. We’re all owners of the business and act like it. We follow through on commitments, own our results and think long-term.
Fight for simplicity. The law of increasing functional information states that systems evolve to become more complex over time. At Quandri, we believe there is sophistication in simplicity; as such, we intentionally fight for streamlined solutions and are committed to the uncomplicated.
AI-first. We believe AI is a fundamental shift in how work gets done, not just a tool we occasionally reach for. At Quandri, we lead with AI, in how we build our product, how we run our operations, and how we think about every process and workflow. This isn't about replacing people; it's about unlocking them to do higher-value work.

Compensation And Benefits

The range for base pay is $60k - $80k CAD which is dependent on level of experience, performance and choice of stock option compensation
Employee stock options based on experience level
Comprehensive health benefits, including Lifestyle Spending Account
Four weeks of paid vacation per year
Work anywhere in the world for 60 days of the year

At Quandri, we build technology that automates the repetitive so people can focus on what actually matters - and we apply that same philosophy internally. In our hiring process, that means using AI to handle the administrative and logistical work so our interviewers can show up more fully in every conversation with you. AI tools support parts of our process, such as analyzing resumes and taking notes during interviews. But AI is never the decision maker. Every hiring decision is made by real people who are invested in getting it right - for you and for Quandri. If you have questions about how your information is handled or how we use AI, don't hesitate to reach out.

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More about this job

Responsibilities

Own customer support issues from initial report through investigation, troubleshooting, resolution, and follow-up, while managing tickets and communicating clearly and empathetically. Monitor customer bot performance, coordinate incidents and escalations, share customer feedback with internal teams, and improve support processes and knowledge resources.

Requirements

Candidates need at least three years of direct customer support experience, familiarity with technically complex products, and a strong interest in AI and automation. They should be skilled in troubleshooting, incident coordination, cross-functional collaboration, and clear customer communication, and be based on the West Coast or able to work between 9 a.m. and 6 p.m. PDT.

Skills

Customer Support
Technical Troubleshooting
Incident Management
Customer Communication
Ticket Management
Customer Empathy
Cross-Functional Collaboration
Escalation Management
AI And Automation
Bot Performance Monitoring
Product Feedback
Knowledge Management
Ticket Data Analysis
Time Management
Written Communication
Verbal Communication

Benefits

Employee Stock Options
Comprehensive Health Benefits
Lifestyle Spending Account
Four Weeks Of Paid Vacation
Work Anywhere In The World For 60 Days Per Year

Visa sponsorship

Not detected in the job text

Keywords

AI
Automation
Insurance
Insurance Brokerages
Customer Support
Technical Troubleshooting
Ticket Management
Incident Management
Escalation Management
Bot Monitoring
Customer Success
Implementation
Product Feedback
Bug Reports
Knowledge Management
Ticket Data Analysis
Support Automation Tools
Cross-Functional Collaboration
Customer Service
First-Level Resolution
Product Enhancements
System Performance
Customer Communications

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