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Added 7 mins ago
FN
Accounts Analyst, Jordan's Principle
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
Experience in testing, developing, and documenting business processes and procedures with databases
Added 7 mins ago
IT
Payroll Specialist
Ideon Technologies
Richmond, BC
- Full-time
You will report to our Senior Controller and work closely with accountants, a CFO, and a Financial Analyst.
Added 7 mins ago
CO
Specialist, Reliability
Council on Vertical Urbanism (CVU) - Australia Chapter
Windsor, ON
- Full-time
…friends every day, and realizing our potential as people and as a…
Added 7 mins ago
D&
Senior FP&A Analyst
Dye & Durham Corporation
Toronto, ON
- Full-time
The Senior FP&A Analyst is responsible for supporting financial planning, forecasting, reporting, and business analysis activities that enable strategic decision-making across the…
Added 7 mins ago
RH
Senior Financial Analyst
Robert Half
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
Our client, an established, multi-location organization is looking to add a Senior Financial Analyst to its finance team. This position offers a mix of hands-on accounting, accounts…
Added 7 mins ago
J&
Lead Financial Analyst, LATAM & Canada GDCL
Johnson & Johnson MedTech
Markham, ON
- Full-time
The Lead Analyst will be responsible for owning, validating, and tracking the organization’s financial performance and cost-to-serve model with GDCL business partners in Latin America and…
Added 7 mins ago
PB
Strategic Finance Manager
Pacific Blue Cross
Burnaby, BC
- Full-time
If you have experience in roles such as Strategic Finance Manager, Finance Business Partner, FP&A Manager, Finance Transformation Manager, Project Finance Manager, Programme Finance Lead,…
Added 22 mins ago
Q
Support Specialist
Quandri
Vancouver, BC
- Full-time
Our mission at Quandri is to transform insurance into a trusted and delightful experience using AI. We are building the AI operating system for North America’s best insurance agencies and…
Added 22 mins ago
T
Actuarial Analyst I
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 36 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 36 mins ago
FN
Commercial Banking Analyst
First Nations Bank of Canada
Saskatoon, SK
- $69,828 to $100,552 CAD / year
- Full-time
The Commercial Banking Analyst is accountable for providing support to Commercial Account Managers in the risk management of customers; preparing competitive credit package with a high…
Added 36 mins ago
EI
SAP Ariba Support Analyst
ExcelGens, Inc.
Montreal, QC
- Contract
Bachelor's degree in IT, Computer Science, Business, Supply Chain, Procurement, or a related discipline, or equivalent experience.
Added 36 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and…
Added 36 mins ago
TS
Freight-Rate Analyst
TalentSphere Staffing Solutions
Mississauga, ON
- Full-time
Our client, a well-established organization within the transportation and logistics industry, is seeking a Freight Rate Analyst to support transportation pricing, carrier rate management,…
Added 36 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate preparation of our consolidated financial statements. This role…
Added 36 mins ago
EC
Business Analyst
Experis Canada
Laval, QC
- Contract
Bachelor’s Degree, experience may be considered in lieu of degree
Added 36 mins ago
N
Analyst, Retail, North American Finance Operations
Nutrien
Saskatoon, SK
- Full-time
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each…
Added 36 mins ago
N
Analyst, Retail, North American Finance Operations
Nutrien
Calgary, AB
- Full-time
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each…
Added 36 mins ago
National Sales Analyst (Toronto, ON)
Southern Glazer’s Wine and Spirits, LLC
Toronto, ON
The National Sales Analyst serves as the key reporting resource for the Sales and Marketing organization, owning the creation, maintenance, and distribution of critical reports that track…
Added 36 mins ago
FM
Financial Analyst
Ford Motor Company
Oakville, ON
- Full-time
Minimum 5 years of experience in developing forecasts, business plans, and annual budgets with operating partners
Added 1 hour ago
A
Senior Treasury Business Analyst-1862
Amyantek
Toronto, ON
- Contract
Proven experience in project delivery, business analysis, process improvement, and change management.
Added 1 hour ago
R
Lead Information Security Analyst, Continuous AI Risk Management Expert (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
CBC/Radio-Canada is seeking a Lead Analyst, Continuous AI Risk Management Expert, to design, build and lead the enterprise-wide governance, security and continuous risk management program…
Added 1 hour ago
NT
Financial Planning & Reporting Analyst
NEARSOURCE TECHNOLOGIES
Montreal, QC
- Full-time
Role Summary: NearSource is seeking a Financial Planning & Reporting Analyst to support financial forecasting, budgeting, expense management, revenue planning, and management reporting. The…
Added 1 hour ago
T
Actuarial Analyst I
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 1 hour ago
C
SR Guidewire Analyst/Scrum master- Onsite
Cognizant
Toronto, ON
- Full-time
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build…

Quandri

Support Specialist

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3+ years direct experience working in customer support
Posting language: English
Posted: Nov 9, 2026

Original job description

Who we are

Our mission at Quandri is to transform insurance into a trusted and delightful experience using AI. We are building the AI operating system for North America’s best insurance agencies and brokerages.

For the first time ever, we have the technology to fundamentally change how insurance operates, and the stakes are human. Better insurance means families protected from harm, businesses able to take risks, and communities more resilient when the worst happens. For insurance practitioners, the ability to deliver this level of service finally becomes possible.

What we do

Quandri brings deeply specific, vertically-focused AI to the industry’s most critical stakeholders:insurance agencies and brokerages.

Agents are the lifeblood of the industry, the place where most property and casualty insurance is sold and serviced. Yet operating an agency is harder than ever. Peak product complexity, accelerating consolidation, a deepening talent crisis, and the AI revolution are all reshaping how agencies work.

Quandri sits at the cutting edge of this shift, rebuilding how agencies operate one workflow at a time. We pair a deep understanding of insurance processes, systems, and data with serious technical capability and proprietary models, so the transformation is tangible and operational rather than aspirational.

We’re making insurance better for policyholders, while helping insurance brokerages deliver a better client service, grow faster, and harness AI so that they control the future of insurance distribution.

Why join us?

You'll join a fast-moving team with real ownership, direct access to leadership, and a genuine hand in shaping the company's next chapter.

We are headquartered in beautiful Vancouver, BC, backed by leading US and Canadian investors, and the recognition has followed:

LinkedIn’s Top Canadian Startups in 2024 & 2025
Deloitte’s Fast 50
CB Insights’ Insurtech 50 and Fintech 100
The Globe and Mail’s Top Growing Companies in Canada.

About the role

As a Support Analyst at Quandri, you’ll be the first line of help for the insurance brokerages that rely on our tool every day. You’ll own customer issues from the first report through resolution. That means investigating, troubleshooting and diagnosing problems across a technically complex product, then explaining the fix clearly and with empathy.

You’ll work closely with Customer Success, Implementation, Product and Engineering. You’ll turn what customers tell you into clear bug reports, product feedback and escalations. Beyond the ticket queue, you’ll keep an eye on our customers’ system runs so you can catch problems before customers do, write Knowledge Hub articles that help brokerages solve issues on their own, and dig into ticket data to find patterns that make support faster and smarter. You’ll also support incident management, including determining severity, streamline communications, and working with other cross-functional teams like Product and Engineering to resolve the issue. This is a hands-on role on a small, growing team, so you’ll have real ownership and a direct hand in how support works at Quandri.

What you’ll do:

Provide prompt and professional responses to customer inquiries ensuring the delivery of high-quality and timely support.
Oversee the ticket management process, including establishing timelines, providing timely updates, and ensuring the closure of all tickets.
Investigate, troubleshoot, and diagnose technical issues; effectively communicating solutions to customers in a clear and concise manner.
Demonstrate empathy, patience, and a customer-centric approach in all interactions.
Collaborate closely with multiple internal stakeholders, serving as a liaison to relay customer feedback and contribute suggestions for product enhancements or bug fixes.
Monitor the performance of our customers’ bots to ensure they are operating efficiently and proactively escalating customer challenges.
Take ownership of projects to help improve the support team, our overall customer service and cross-collaboration with internal stakeholders.

The right person for this role will have:

3+ years direct experience working in customer support
Strong understanding of AI and automation technologies
Based on the West Coast or ability to work standard working hours that may fall between the hours of 9am - 6pm PDT
Worked with a technically complex product
Technically curious with a desire to learn product function and new technologies
Possess a talent for investigating, troubleshooting, and resolving support inquiries- always looking to go one step further to improve first level resolution
Coordinate customer escalations and incident management
Skilled in working cross-departmentally to ensure speedy resolutions to customer reported issues
Ability to clearly articulate solutions while also displaying both empathy and patience
Detail-oriented and organized, with excellent time management skills
Excellent written and verbal communication
Comfortable working in a fast-paced environment and adaptable to change

Bonus points if you have:

Previously worked in high growth environment between Series A - C stage companies
Implemented a support tech stack and worked with support automation tools
Content writing skills for internal or external knowledge management
Knowledge of the insurance industry
Understanding of ticket data analysis and reporting

Our guiding principles

Customers at the core. We put the customer at the center of all we do. At a basic level, we believe business success comes down to talking to customers and building something they want. We don’t listen to customers and just take what they say blindly, but we think critically about it and build what they need. Customers are the core of everything we do, and our business exists to serve them. We prioritize their needs over all else within the company.
Move with urgency. There are times when we need to move slowly and deliberately, but we default to acting fast and with urgency. We slow down when necessary, but this should be a deliberate choice. Businesses become more lethargic as they grow, this principle is designed to fight this fact.
Be curious. We understand the world by being curious and asking why. We aren’t satisfied with surface level understanding, and seek a deeper understanding of why things are the way they are. Don’t take someone’s word for it or the answer “because that’s how we do it.” Understand why and dig deep.
Excellence in execution. We know that what separates good from great is a high level of execution. We commit ourselves to excellence in everything that we do, from delivering an amazing product to writing a great email.
Act like an owner. We’re all owners of the business and act like it. We follow through on commitments, own our results and think long-term.

Fight for simplicity. The law of increasing functional information states that systems evolve to become more complex over time. At Quandri, we believe there is sophistication in simplicity; as such, we intentionally fight for streamlined solutions and are committed to the uncomplicated.
AI-first. We believe AI is a fundamental shift in how work gets done, not just a tool we occasionally reach for. At Quandri, we lead with AI, in how we build our product, how we run our operations, and how we think about every process and workflow. This isn't about replacing people; it's about unlocking them to do higher-value work.

Compensation and Benefits

The range for base pay is $60k - $80k CAD which is dependent on level of experience, performance and choice of stock option compensation
Employee stock options based on experience level
Comprehensive health benefits, including Lifestyle Spending Account
Four weeks of paid vacation per year
Work anywhere in the world for 60 days of the year

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More about this job

Responsibilities

You will act as the first line of support for insurance brokerages, managing the full lifecycle of customer issues from reporting to resolution. Additionally, you will collaborate with internal teams to improve product performance, document solutions, and monitor system health.

Requirements

The ideal candidate has 3+ years of direct customer support experience and a strong understanding of AI and automation technologies. You must be technically curious, detail-oriented, and capable of working effectively within a fast-paced, cross-functional environment.

Skills

Customer support
AI technologies
Automation
Troubleshooting
Technical diagnosis
Incident management
Ticket management
Communication
Empathy
Project ownership
Data analysis
Knowledge management
Cross-functional collaboration
Time management
Detail-oriented

Benefits

Employee stock options
Comprehensive health benefits
Lifestyle spending account
Four weeks of paid vacation
Work anywhere in the world for 60 days

Visa sponsorship

Not detected in the job text

Keywords

AI
Automation
Insurance
Customer Success
Technical Support
Troubleshooting
Incident Management
Ticket Management
SaaS
Insurtech
Data Analysis
Knowledge Hub
Cross-functional
Workflow Optimization
Product Feedback
Bot Monitoring
Series A
Series B
Series C
Support Automation

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