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Added 44 mins ago
SM
RQ11856 – Training Specialist – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly skilled Senior Training Specialist with extensive experience in digital learning development, instructional design, and technical training delivery. The ideal…
Added 44 mins ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Systems Administrator / Operations Support Specialist with strong expertise in Oracle Fusion Recruiting Cloud (ORC), Oracle HCM Cloud…
Added 58 mins ago
S&
EHV Transmission Line Engineering Consultant 2 - Grid
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
…electric utilities, COOPs, and developers. As a subject matter specialist in the area of EHV transmission lines this position will be expected to provide expert level support the…
Added 1 hour ago
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Specialist, Data Developer
Vale
Canada
- Full-time
We are currently seeking a Specialist, Data Developer (Microsoft) to join our Data Platforms & Foundation team within Information Technology (IT), based in Toronto, ON.
Added 1 hour ago
MH
Sr. Full Stack Software Engineer (Backend - AI products)
MedMe Health
Remote, Canada
- $116,000 to $156,000 CAD / year
- Full-time
- Remote
Practical full-stack fluency - comfortable contributing in React/FE when needed, not a specialist
Added 1 hour ago
MC
Microsoft Dynamics 365 Finance Functional Consultant – D365 F&O | Manufacturing (35742)
Myticas Consulting
Toronto, ON
- Contract
Provide functional information and guidance to the Finance team, project coordinator and broader implementation team.
Added 1 hour ago
MH
Sr. Full Stack Software Engineer (Backend - AI products)
MedMe Health
Toronto, ON
- $116,000 to $156,000 CAD / year
- Full-time
Practical full-stack fluency - comfortable contributing in React/FE when needed, not a specialist
Added 2 hours ago
AB
Director, Solution Architecture – Information Technology
Alberta Blue Cross
AB · Hybrid
- Full-time
…role combines strong people leadership with deep, practical technology solution architecture experience. The Director leads Solution Architecture practice and ensures initiatives have…
Added 2 hours ago
S
HIS Specialist - Project REACH - Temporary Full-Time - 2026-19226 (2026-19226)
Sunnybrook
Toronto, ON
- Full-time
Sunnybrook is embarking on a multi-year digital, clinical transformation project to implement a new health information system (HIS) across all campuses and satellite sites, through Project…
Added 2 hours ago
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Prenatal Account Executive
BillionToOne
Ochre River, MB
- Full-time
…to OBGYN clinics & MFMs practices. You will deliver clinical information to both external clients throughout your territory and internal teams. You will have significant influence over how…
Added 2 hours ago
PT
Senior Microsoft Security Engineer – Security Hardening (3-Month Contract)
Poly Tech Talent
Toronto, ON
- Full-time
Implement improvements to M365 security, including administrative roles, external sharing, audit controls and information protection.
Added 2 hours ago
E
Electrical Engineer Specialist
Enbridge
Calgary, AB
- Full-time
In this Electrical Engineer Specialist role within our centralized Electrical & Automation engineering team, you’ll be the go-to electrical subject matter expert supporting gas pipelines…
Added 2 hours ago
R
Autodesk Civil 3D Support Specialist - Canada
ReVisionz
Remote, Canada
- Contract
- Remote
Set the project’s survey, geographic information system (GIS) and coordinate system standards, including coordinate transformations
Added 2 hours ago
M
Total Rewards Lead
Mecka
Remote, Canada
- $150,000 to $170,000 CAD / year
- Full-time
- Remote
Sound judgment with sensitive information and the ability to identify when specialist advice is needed.
Added 3 hours ago
OW
Oliver Wyman -Commercial Effectiveness and Private Capital Senior Consultant / Associate
Oliver Wyman
Toronto, ON
- Full-time
…to post-transaction value realization. Our approach is multi-specialist, leveraging deep industry knowledge and functional expertise to help clients achieve differentiated results in their…
Added 3 hours ago
Q
Support Specialist
Quandri
Vancouver, BC
- Full-time
For the first time ever, we have the technology to fundamentally change how insurance operates, and the stakes are human. Better insurance means families protected from harm, businesses…
Added 3 hours ago
S
Principal Applied AI Architect
Salesforce
Toronto, ON · Montreal, QC · Canada - Montreal
- Full-time
Added 3 hours ago
MS
DevOps Specialist
MDA Space
Brampton, ON
- Full-time
MDA is seeking a talented and experienced DevOps Specialist to be part of the IT Enterprise Business System team to play a crucial role to design, implement, and maintain our DevOps…
Added 3 hours ago
C
Client Engagement Associate
CIBC
Calgary, AB
- Full-time
…sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's…
Added 3 hours ago
C
Client Engagement Associate
CIBC
Red Deer, AB
- Part-time
…sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's…
Added 3 hours ago
C
Collaboration Technical Specialist
CIBC
Toronto, ON
- Full-time
…Microsoft Purview, Microsoft Copilot, Microsoft Forms, and Information Protection. Investigate and resolve incidents, service disruptions, governance issues, data classification challenges,…
Added 3 hours ago
A
Commercial Contracts Lawyer
Alida
Toronto, ON
- $110,000 to $140,000 CAD / year
- Full-time
4 to 8 years of post-call experience in commercial contracts, in-house or in private practice, including technology or SaaS work
Added 3 hours ago
Manager, Business Enablement
British Columbia Lottery Corporation
BC · Hybrid - Kamloops or Vancouver, BC
…in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence…
Added 3 hours ago
T
Quality Assurance
TEKsystems
Toronto, ON
- $45 to $65 CAD / hour
- Contract
Join our Enterprise Digital Accessibility Team as a Quality Assurance Specialist, where you will play a crucial role in testing a variety of digital experiences to ensure compliance with…
Added 3 hours ago
VC
Clinical Simulation Technician
Vancouver Coastal Health
Vancouver, BC
- $41.14 CAD / hour
- Other
Reporting to the Simulation Operations Specialist, the Clinical Simulation Technician is responsible for a wide variety of simulation education, training, and staff development at VCH…

Quandri

Support Specialist

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3+ years direct experience working in customer support
Posting language: English
Posted: Nov 9, 2026

Original job description

Who we are

Our mission at Quandri is to transform insurance into a trusted and delightful experience using AI. We are building the AI operating system for North America’s best insurance agencies and brokerages.

For the first time ever, we have the technology to fundamentally change how insurance operates, and the stakes are human. Better insurance means families protected from harm, businesses able to take risks, and communities more resilient when the worst happens. For insurance practitioners, the ability to deliver this level of service finally becomes possible.

What we do

Quandri brings deeply specific, vertically-focused AI to the industry’s most critical stakeholders:insurance agencies and brokerages.

Agents are the lifeblood of the industry, the place where most property and casualty insurance is sold and serviced. Yet operating an agency is harder than ever. Peak product complexity, accelerating consolidation, a deepening talent crisis, and the AI revolution are all reshaping how agencies work.

Quandri sits at the cutting edge of this shift, rebuilding how agencies operate one workflow at a time. We pair a deep understanding of insurance processes, systems, and data with serious technical capability and proprietary models, so the transformation is tangible and operational rather than aspirational.

We’re making insurance better for policyholders, while helping insurance brokerages deliver a better client service, grow faster, and harness AI so that they control the future of insurance distribution.

Why join us?

You'll join a fast-moving team with real ownership, direct access to leadership, and a genuine hand in shaping the company's next chapter.

We are headquartered in beautiful Vancouver, BC, backed by leading US and Canadian investors, and the recognition has followed:

LinkedIn’s Top Canadian Startups in 2024 & 2025
Deloitte’s Fast 50
CB Insights’ Insurtech 50 and Fintech 100
The Globe and Mail’s Top Growing Companies in Canada.

About the role

As a Support Analyst at Quandri, you’ll be the first line of help for the insurance brokerages that rely on our tool every day. You’ll own customer issues from the first report through resolution. That means investigating, troubleshooting and diagnosing problems across a technically complex product, then explaining the fix clearly and with empathy.

You’ll work closely with Customer Success, Implementation, Product and Engineering. You’ll turn what customers tell you into clear bug reports, product feedback and escalations. Beyond the ticket queue, you’ll keep an eye on our customers’ system runs so you can catch problems before customers do, write Knowledge Hub articles that help brokerages solve issues on their own, and dig into ticket data to find patterns that make support faster and smarter. You’ll also support incident management, including determining severity, streamline communications, and working with other cross-functional teams like Product and Engineering to resolve the issue. This is a hands-on role on a small, growing team, so you’ll have real ownership and a direct hand in how support works at Quandri.

What you’ll do:

Provide prompt and professional responses to customer inquiries ensuring the delivery of high-quality and timely support.
Oversee the ticket management process, including establishing timelines, providing timely updates, and ensuring the closure of all tickets.
Investigate, troubleshoot, and diagnose technical issues; effectively communicating solutions to customers in a clear and concise manner.
Demonstrate empathy, patience, and a customer-centric approach in all interactions.
Collaborate closely with multiple internal stakeholders, serving as a liaison to relay customer feedback and contribute suggestions for product enhancements or bug fixes.
Monitor the performance of our customers’ bots to ensure they are operating efficiently and proactively escalating customer challenges.
Take ownership of projects to help improve the support team, our overall customer service and cross-collaboration with internal stakeholders.

The right person for this role will have:

3+ years direct experience working in customer support
Strong understanding of AI and automation technologies
Based on the West Coast or ability to work standard working hours that may fall between the hours of 9am - 6pm PDT
Worked with a technically complex product
Technically curious with a desire to learn product function and new technologies
Possess a talent for investigating, troubleshooting, and resolving support inquiries- always looking to go one step further to improve first level resolution
Coordinate customer escalations and incident management
Skilled in working cross-departmentally to ensure speedy resolutions to customer reported issues
Ability to clearly articulate solutions while also displaying both empathy and patience
Detail-oriented and organized, with excellent time management skills
Excellent written and verbal communication
Comfortable working in a fast-paced environment and adaptable to change

Bonus points if you have:

Previously worked in high growth environment between Series A - C stage companies
Implemented a support tech stack and worked with support automation tools
Content writing skills for internal or external knowledge management
Knowledge of the insurance industry
Understanding of ticket data analysis and reporting

Our guiding principles

Customers at the core. We put the customer at the center of all we do. At a basic level, we believe business success comes down to talking to customers and building something they want. We don’t listen to customers and just take what they say blindly, but we think critically about it and build what they need. Customers are the core of everything we do, and our business exists to serve them. We prioritize their needs over all else within the company.
Move with urgency. There are times when we need to move slowly and deliberately, but we default to acting fast and with urgency. We slow down when necessary, but this should be a deliberate choice. Businesses become more lethargic as they grow, this principle is designed to fight this fact.
Be curious. We understand the world by being curious and asking why. We aren’t satisfied with surface level understanding, and seek a deeper understanding of why things are the way they are. Don’t take someone’s word for it or the answer “because that’s how we do it.” Understand why and dig deep.
Excellence in execution. We know that what separates good from great is a high level of execution. We commit ourselves to excellence in everything that we do, from delivering an amazing product to writing a great email.
Act like an owner. We’re all owners of the business and act like it. We follow through on commitments, own our results and think long-term.

Fight for simplicity. The law of increasing functional information states that systems evolve to become more complex over time. At Quandri, we believe there is sophistication in simplicity; as such, we intentionally fight for streamlined solutions and are committed to the uncomplicated.
AI-first. We believe AI is a fundamental shift in how work gets done, not just a tool we occasionally reach for. At Quandri, we lead with AI, in how we build our product, how we run our operations, and how we think about every process and workflow. This isn't about replacing people; it's about unlocking them to do higher-value work.

Compensation and Benefits

The range for base pay is $60k - $80k CAD which is dependent on level of experience, performance and choice of stock option compensation
Employee stock options based on experience level
Comprehensive health benefits, including Lifestyle Spending Account
Four weeks of paid vacation per year
Work anywhere in the world for 60 days of the year

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More about this job

Responsibilities

You will act as the first line of support for insurance brokerages, managing the full lifecycle of customer issues from reporting to resolution. Additionally, you will collaborate with internal teams to improve product performance, document solutions, and monitor system health.

Requirements

The ideal candidate has 3+ years of direct customer support experience and a strong understanding of AI and automation technologies. You must be technically curious, detail-oriented, and capable of working effectively within a fast-paced, cross-functional environment.

Skills

Customer support
AI technologies
Automation
Troubleshooting
Technical diagnosis
Incident management
Ticket management
Communication
Empathy
Project ownership
Data analysis
Knowledge management
Cross-functional collaboration
Time management
Detail-oriented

Benefits

Employee stock options
Comprehensive health benefits
Lifestyle spending account
Four weeks of paid vacation
Work anywhere in the world for 60 days

Visa sponsorship

Not detected in the job text

Keywords

AI
Automation
Insurance
Customer Success
Technical Support
Troubleshooting
Incident Management
Ticket Management
SaaS
Insurtech
Data Analysis
Knowledge Hub
Cross-functional
Workflow Optimization
Product Feedback
Bot Monitoring
Series A
Series B
Series C
Support Automation

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