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Added 1 min ago
Senior Financial Analyst
First Majestic Silver
Vancouver, BC
Provide support and guidance to more junior team members;
Added 1 min ago
Program Manager, Brand Studio
Stripe
Canada
This is an individual contributor role embedded directly within the Stripe Brand team and reporting to the Head of Brand Operations. As a Brand Program Manager, you will lead programs that…
Added 1 min ago
ML
Manager, Human Resources
Maple Leaf Foods Inc.
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
Labour & Team member Relations: Lead the administration and interpretation of collective agreements, support collective bargaining and negotiations, manage grievances, and provide guidance…
Added 1 min ago
KO
Area Manager KidStrong Saskatoon
KidStrong of Alberta
Saskatoon, SK
- $72,000 to $100,000 CAD / year
- Full-time
Your second priority will be to interview, hire and on board your team of superstar coaches! We will be hiring about 18 additional staff, including an Assistant General Manager and Lead…
Added 1 min ago
M
Total Rewards Lead
Mecka
Remote, Canada
- $150,000 to $170,000 CAD / year
- Full-time
- Remote
We’re looking for a Total Rewards Lead to own payroll, benefits, compensation and equity administration across Mecka.
Added 1 min ago
DC
Manager, Real Estate & Land Services
Dillon Consulting Limited
Brandon, MB · Saint John, NB · Fredericton, NB · Moncton, NB · Iqaluit, NU · Sydney Indian Reserve No. 28A, NS · Halifax, NS · St. John's, NL · Edmonton, AB · Calgary, AB · Sydney, NS
- Full-time
Lead and Develop a High-Performing Team: Inspire, mentor, and manage a team of Regional Account Managers from coast to coast to coast. Foster a collaborative and inclusive team environment…
Added 1 min ago
K
Director, SEO and GEO
Klick
Toronto, ON
- Full-time
Lead and develop a team of SEO and GEO practitioners through coaching, performance management, career development, and quality oversight across active client work.
Added 1 min ago
A
Staff Housing Supervisor
AccorHotel
Banff, AB
- $21 to $24 CAD / hour
- Full-time
Guided by Wellness, Adventure, and Culture, our Team live and work in one of the most inspiring places on earth, delivering hospitality with purpose and heart.
Added 1 min ago
A
Housekeeping Operations Manager
AccorHotel
Jasper, AB
- Full-time
This position requires strong operational oversight, exceptional attention to detail, and the ability to lead teams through change with clarity and consistency. If you take pride in…
Added 1 min ago
A
Assistant Front Office Manager
AccorHotel
Calgary, AB
- Full-time
Proven ability to lead, coach, and motivate a diverse team in a fast-paced environment.
Added 1 min ago
AA
HSE/Auxiliary Trainer– Fixed Term Contract, Fly In/Fly Out - Gahcho Kué Mine
Anglo American / De Beers Group
NT · Gahcho Kué Mine, NORTHWEST TERRITORIES
- Full-time
Be part of the team. The team that makes it happen.
Added 1 min ago
Manager, Global Benefits
Geotab
Canada
Lead, develop, and mentor a team of benefits specialists and administrators across regions. Set clear performance expectations, provide coaching and feedback, and build team capability.
Added 15 mins ago
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Digital Marketing and Retail Growth Specialist
American Iron & Metal (AIM)
Laval, QC
- Full-time
Our engine runs on purpose, passion, and team spirit. We’re a close-knit and supportive company where your ambitions are also ours. Come ride with us - we promise it will be a rewarding…
Added 15 mins ago
TP
Senior Project Manager, Level II
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Program Delivery Leadership team, this position leads the delivery of the assigned projects safely and within scope, schedule and budget. This will include managing,…
Added 15 mins ago
TO
Fitness Instructor
Township of King
King, ON
- $30 to $40 CAD / hour
- Contract
Reporting to the Lead Hand - Active Living, the Fitness Instructor is responsible for the following:
Added 15 mins ago
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Director, Total Rewards
TEN (Transportation Equipment Network)
Mississauga, ON
- Full-time
Lead and develop a high-performing payroll and benefits team.
Added 15 mins ago
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Senior Records Officer
Carleton University
Ottawa, ON
- Other
The Senior Records Officer is accountable for ensuring team leadership, coaching, training and ongoing development for the Registrar Specialists teams in terms of records, auditing issues,…
Added 15 mins ago
CI
Senior Associate, Listed Real Estate - Equities Analyst (London or Toronto)
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
As an Equity Analyst on the Listed Real Estate team, you will conduct rigorous fundamental research and valuation analysis to support a concentrated, long-only portfolio of high-conviction…
Added 15 mins ago
WC
National Accounts Manager
White Cap Canada
ON · Ontario, Canada
- Full-time
…and leverage analytics to drive account growth. Serves as the lead resource to accomplish the complete ownership of these customers. Manages a 10-20 customer portfolio of $50M - $100M in…
Added 15 mins ago
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Parts Lead
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- Full-time
We are looking for a Parts Lead to support the day-to-day operation of our Parts departments at each of our locations in Avonlea, Radville, Estevan, Oxbow and Redvers. This hands-on role is…
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Yard Associate - Part time
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Shediac, NB
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…Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with…
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SalonCentric - Store Manager - Pickering, ON
L'Oréal
Toronto, ON
- Full-time
Lead the store team, emphasizing the importance of delivering exceptional customer service and complying with inventory control procedures.
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LH
Exercise Therapist
Lifemark Health Group
Oakville, ON
- $17.6 to $21.17 CAD / hour
- Full-time
We have an exciting opportunity for an Exercise Therapist to join our growing team!
Added 15 mins ago
MT
Class 1 P&D Tractor Driver - $2,500 Sign-On Bonus
Midland Transport
Grand Falls-Windsor, NL
- Full-time
…Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with…
Added 15 mins ago
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Building Technician
SaskTel
North Battleford, SK
- Full-time
At SaskTel, big ideas come to life. We're a team of curious thinkers, bold innovators, and problem-solvers who make technology work better for people, businesses, and communities across…

Quandri

Support Specialist

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3+ years direct experience working in customer support
Posting language: English
Posted: Nov 9, 2026

Original job description

Who we are

Our mission at Quandri is to transform insurance into a trusted and delightful experience using AI. We are building the AI operating system for North America’s best insurance agencies and brokerages.

For the first time ever, we have the technology to fundamentally change how insurance operates, and the stakes are human. Better insurance means families protected from harm, businesses able to take risks, and communities more resilient when the worst happens. For insurance practitioners, the ability to deliver this level of service finally becomes possible.

What we do

Quandri brings deeply specific, vertically-focused AI to the industry’s most critical stakeholders:insurance agencies and brokerages.

Agents are the lifeblood of the industry, the place where most property and casualty insurance is sold and serviced. Yet operating an agency is harder than ever. Peak product complexity, accelerating consolidation, a deepening talent crisis, and the AI revolution are all reshaping how agencies work.

Quandri sits at the cutting edge of this shift, rebuilding how agencies operate one workflow at a time. We pair a deep understanding of insurance processes, systems, and data with serious technical capability and proprietary models, so the transformation is tangible and operational rather than aspirational.

We’re making insurance better for policyholders, while helping insurance brokerages deliver a better client service, grow faster, and harness AI so that they control the future of insurance distribution.

Why join us?

You'll join a fast-moving team with real ownership, direct access to leadership, and a genuine hand in shaping the company's next chapter.

We are headquartered in beautiful Vancouver, BC, backed by leading US and Canadian investors, and the recognition has followed:

LinkedIn’s Top Canadian Startups in 2024 & 2025
Deloitte’s Fast 50
CB Insights’ Insurtech 50 and Fintech 100
The Globe and Mail’s Top Growing Companies in Canada.

About the role

As a Support Analyst at Quandri, you’ll be the first line of help for the insurance brokerages that rely on our tool every day. You’ll own customer issues from the first report through resolution. That means investigating, troubleshooting and diagnosing problems across a technically complex product, then explaining the fix clearly and with empathy.

You’ll work closely with Customer Success, Implementation, Product and Engineering. You’ll turn what customers tell you into clear bug reports, product feedback and escalations. Beyond the ticket queue, you’ll keep an eye on our customers’ system runs so you can catch problems before customers do, write Knowledge Hub articles that help brokerages solve issues on their own, and dig into ticket data to find patterns that make support faster and smarter. You’ll also support incident management, including determining severity, streamline communications, and working with other cross-functional teams like Product and Engineering to resolve the issue. This is a hands-on role on a small, growing team, so you’ll have real ownership and a direct hand in how support works at Quandri.

What you’ll do:

Provide prompt and professional responses to customer inquiries ensuring the delivery of high-quality and timely support.
Oversee the ticket management process, including establishing timelines, providing timely updates, and ensuring the closure of all tickets.
Investigate, troubleshoot, and diagnose technical issues; effectively communicating solutions to customers in a clear and concise manner.
Demonstrate empathy, patience, and a customer-centric approach in all interactions.
Collaborate closely with multiple internal stakeholders, serving as a liaison to relay customer feedback and contribute suggestions for product enhancements or bug fixes.
Monitor the performance of our customers’ bots to ensure they are operating efficiently and proactively escalating customer challenges.
Take ownership of projects to help improve the support team, our overall customer service and cross-collaboration with internal stakeholders.

The right person for this role will have:

3+ years direct experience working in customer support
Strong understanding of AI and automation technologies
Based on the West Coast or ability to work standard working hours that may fall between the hours of 9am - 6pm PDT
Worked with a technically complex product
Technically curious with a desire to learn product function and new technologies
Possess a talent for investigating, troubleshooting, and resolving support inquiries- always looking to go one step further to improve first level resolution
Coordinate customer escalations and incident management
Skilled in working cross-departmentally to ensure speedy resolutions to customer reported issues
Ability to clearly articulate solutions while also displaying both empathy and patience
Detail-oriented and organized, with excellent time management skills
Excellent written and verbal communication
Comfortable working in a fast-paced environment and adaptable to change

Bonus points if you have:

Previously worked in high growth environment between Series A - C stage companies
Implemented a support tech stack and worked with support automation tools
Content writing skills for internal or external knowledge management
Knowledge of the insurance industry
Understanding of ticket data analysis and reporting

Our guiding principles

Customers at the core. We put the customer at the center of all we do. At a basic level, we believe business success comes down to talking to customers and building something they want. We don’t listen to customers and just take what they say blindly, but we think critically about it and build what they need. Customers are the core of everything we do, and our business exists to serve them. We prioritize their needs over all else within the company.
Move with urgency. There are times when we need to move slowly and deliberately, but we default to acting fast and with urgency. We slow down when necessary, but this should be a deliberate choice. Businesses become more lethargic as they grow, this principle is designed to fight this fact.
Be curious. We understand the world by being curious and asking why. We aren’t satisfied with surface level understanding, and seek a deeper understanding of why things are the way they are. Don’t take someone’s word for it or the answer “because that’s how we do it.” Understand why and dig deep.
Excellence in execution. We know that what separates good from great is a high level of execution. We commit ourselves to excellence in everything that we do, from delivering an amazing product to writing a great email.
Act like an owner. We’re all owners of the business and act like it. We follow through on commitments, own our results and think long-term.

Fight for simplicity. The law of increasing functional information states that systems evolve to become more complex over time. At Quandri, we believe there is sophistication in simplicity; as such, we intentionally fight for streamlined solutions and are committed to the uncomplicated.
AI-first. We believe AI is a fundamental shift in how work gets done, not just a tool we occasionally reach for. At Quandri, we lead with AI, in how we build our product, how we run our operations, and how we think about every process and workflow. This isn't about replacing people; it's about unlocking them to do higher-value work.

Compensation and Benefits

The range for base pay is $60k - $80k CAD which is dependent on level of experience, performance and choice of stock option compensation
Employee stock options based on experience level
Comprehensive health benefits, including Lifestyle Spending Account
Four weeks of paid vacation per year
Work anywhere in the world for 60 days of the year

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More about this job

Responsibilities

You will act as the first line of support for insurance brokerages, managing the full lifecycle of customer issues from reporting to resolution. Additionally, you will collaborate with internal teams to improve product performance, document solutions, and monitor system health.

Requirements

The ideal candidate has 3+ years of direct customer support experience and a strong understanding of AI and automation technologies. You must be technically curious, detail-oriented, and capable of working effectively within a fast-paced, cross-functional environment.

Skills

Customer support
AI technologies
Automation
Troubleshooting
Technical diagnosis
Incident management
Ticket management
Communication
Empathy
Project ownership
Data analysis
Knowledge management
Cross-functional collaboration
Time management
Detail-oriented

Benefits

Employee stock options
Comprehensive health benefits
Lifestyle spending account
Four weeks of paid vacation
Work anywhere in the world for 60 days

Visa sponsorship

Not detected in the job text

Keywords

AI
Automation
Insurance
Customer Success
Technical Support
Troubleshooting
Incident Management
Ticket Management
SaaS
Insurtech
Data Analysis
Knowledge Hub
Cross-functional
Workflow Optimization
Product Feedback
Bot Monitoring
Series A
Series B
Series C
Support Automation

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