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Added 6 mins ago
CU
Senior Records Officer
Carleton University
Ottawa, ON
- Other
…Integrity refers to registration, graduation, biographical data, transcripts and all matters related to student…
Added 6 mins ago
IP
Account Manager - Sales
Integrated Power Services
ON · Ontario, Canada
- $80,000 to $100,000 CAD / year
- Full-time
Data Analysis: Analyze customer interactions, sales activities, and lead status in the CRM system to track progress and identify areas for improvement.
Added 6 mins ago
TL
CUSTOMER SUPPORT ADMINISTRATOR/SPECIALIST
Troy Life & Fire Safety Ltd.
Owen Sound, ON
- Full-time
…Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is proudly Canadian. We are an employee owned company…
Added 6 mins ago
CO
Specialist, Reliability
Council on Vertical Urbanism (CVU) - Australia Chapter
Windsor, ON
- Full-time
Leads the FRACAS (Failure Reporting, Analysis, and Corrective Action Systems) program, and perform targeted reliability improvements based on failure data.
Added 6 mins ago
D&
Senior FP&A Analyst
Dye & Durham Corporation
Toronto, ON
- Full-time
…profitability, supporting corporate transactions, and enabling data-driven business decisions that contribute to the organization's growth and…
Added 6 mins ago
FC
Senior Director
Fedcap Canada
Hamilton, ON
- $160,000 to $185,000 CAD / year
- Full-time
As a member of the senior leadership team, the Vice President also supports organizational growth, business development, and expansion into new regions. This includes building a…
Added 6 mins ago
B
Facility Manager III
BGIS
Kitchener, ON
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling…
Added 6 mins ago
SE
Quality Manager in Projects
Siemens Energy
Oakville, ON
- Full-time
Formal training in management systems, a solid understanding of quality methodologies and tools, and ISO 9001:2015 Internal or Lead Auditor certification.
Added 6 mins ago
OW
Oliver Wyman -Commercial Effectiveness and Private Capital Senior Consultant / Associate
Oliver Wyman
Toronto, ON
- Full-time
The Private Capital and Value Creation team at Oliver Wyman specializes in supporting private equity investors throughout the entire deal lifecycle - from opportunity identification through…
Added 6 mins ago
FR
Business Development Director
FirstService Residential Canada
Vancouver, BC
- Full-time
Utilize CRM tools (Dynamics) to maintain accurate lead and opportunity data, document activities, track follow-up schedules, and manage sales pipeline performance.
Added 6 mins ago
S
Global Methods Engineer - Machining
Safran
Mirabel, QC
- Full-time
Lead the industrialization team to meet program requirements outlined during the industrialization mandate.
Added 6 mins ago
O
Head of Business Development
Occupier
Toronto, ON
- Full-time
…GTM system and agency partners, including a GTM engineering team, that support the program. Your job is to scale it and make it sharper. You'll lead and grow our BDR team, build the…
Added 6 mins ago
SI
Payroll Manager
Swissport International AG
Montreal, QC · St Laurent, Quebec
- Full-time
…experience, strong stakeholder management skills, and the ability to lead a high-performing team in a fast-paced environment. Experience with Dayforce or large-scale HRIS/payroll system…
Added 21 mins ago
CC
Leadership Development Program (British Columbia)
Chick-fil-A Corporate Support Center
BC · British Columbia, Canada
- Full-time
As Grand Opening Supervisor, an LDP Participant’s main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick-fil-A brand restaurant,…
Added 21 mins ago
CC
Leadership Development Program (Alberta)
Chick-fil-A Corporate Support Center
AB · Alberta, Canada
- Full-time
As Grand Opening Supervisor, an LDP Participant’s main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick-fil-A brand restaurant,…
Added 21 mins ago
GF
Sales Executive/Business Developmement Executive
Golden Freight Forwarding & Marketing Inc.
Brampton, ON
- Full-time
Use CRM systems such as Salesforce to monitor sales activities, analyze performance data, and forecast results.
Added 21 mins ago
Q
Support Specialist
Quandri
Vancouver, BC
- Full-time
…time. We pair a deep understanding of insurance processes, systems, and data with serious technical capability and proprietary models, so the transformation is tangible and operational…
Added 21 mins ago
S
Principal Applied AI Architect
Salesforce
Toronto, ON · Montreal, QC · Canada - Montreal
- Full-time
As a Principal or Distinguished Applied AI Architect, you will be the trusted technical lead for a set of strategic accounts. You’ll help design agentic AI architectures that hold up under…
Added 35 mins ago
FI
Project Coordinator
Fleetway Inc.
Dartmouth, NS
- Full-time
…effectively, deliverables are tracked and distributed, and project data is maintained accurately within approved systems and tools. You'll also assist with identifying schedule risks,…
Added 35 mins ago
FR
Talent Acquisition Specialist
FirstService Residential Canada
Vancouver, BC
- Full-time
Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.
Added 35 mins ago
EC
Junior Sustainability Consultant
Edge Consultants
Vancouver, BC
- Full-time
Support the sustainability team with consulting and analysis for rating systems such as LEED, WELL, and REAP.
Added 35 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 35 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 35 mins ago
D
Senior / Staff Software Developer, Full Stack (Backend & AI)
Dialogue
Montreal, QC
- Full-time
You will report to the Team Lead and act as a force multiplier for the team. Your scope will match your level: Senior engineers own significant features and services end to end, while Staff…
Added 35 mins ago
I
Senior Recruiter
IKEA
Coquitlam, BC
- Full-time
Utilize recruitment systems and tools to manage candidate activity, maintain data integrity, and ensure process compliance.

Quandri

Support Specialist

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3+ years direct experience working in customer support
Posting language: English
Posted: Nov 9, 2026

Original job description

Who we are

Our mission at Quandri is to transform insurance into a trusted and delightful experience using AI. We are building the AI operating system for North America’s best insurance agencies and brokerages.

For the first time ever, we have the technology to fundamentally change how insurance operates, and the stakes are human. Better insurance means families protected from harm, businesses able to take risks, and communities more resilient when the worst happens. For insurance practitioners, the ability to deliver this level of service finally becomes possible.

What we do

Quandri brings deeply specific, vertically-focused AI to the industry’s most critical stakeholders:insurance agencies and brokerages.

Agents are the lifeblood of the industry, the place where most property and casualty insurance is sold and serviced. Yet operating an agency is harder than ever. Peak product complexity, accelerating consolidation, a deepening talent crisis, and the AI revolution are all reshaping how agencies work.

Quandri sits at the cutting edge of this shift, rebuilding how agencies operate one workflow at a time. We pair a deep understanding of insurance processes, systems, and data with serious technical capability and proprietary models, so the transformation is tangible and operational rather than aspirational.

We’re making insurance better for policyholders, while helping insurance brokerages deliver a better client service, grow faster, and harness AI so that they control the future of insurance distribution.

Why join us?

You'll join a fast-moving team with real ownership, direct access to leadership, and a genuine hand in shaping the company's next chapter.

We are headquartered in beautiful Vancouver, BC, backed by leading US and Canadian investors, and the recognition has followed:

LinkedIn’s Top Canadian Startups in 2024 & 2025
Deloitte’s Fast 50
CB Insights’ Insurtech 50 and Fintech 100
The Globe and Mail’s Top Growing Companies in Canada.

About the role

As a Support Analyst at Quandri, you’ll be the first line of help for the insurance brokerages that rely on our tool every day. You’ll own customer issues from the first report through resolution. That means investigating, troubleshooting and diagnosing problems across a technically complex product, then explaining the fix clearly and with empathy.

You’ll work closely with Customer Success, Implementation, Product and Engineering. You’ll turn what customers tell you into clear bug reports, product feedback and escalations. Beyond the ticket queue, you’ll keep an eye on our customers’ system runs so you can catch problems before customers do, write Knowledge Hub articles that help brokerages solve issues on their own, and dig into ticket data to find patterns that make support faster and smarter. You’ll also support incident management, including determining severity, streamline communications, and working with other cross-functional teams like Product and Engineering to resolve the issue. This is a hands-on role on a small, growing team, so you’ll have real ownership and a direct hand in how support works at Quandri.

What you’ll do:

Provide prompt and professional responses to customer inquiries ensuring the delivery of high-quality and timely support.
Oversee the ticket management process, including establishing timelines, providing timely updates, and ensuring the closure of all tickets.
Investigate, troubleshoot, and diagnose technical issues; effectively communicating solutions to customers in a clear and concise manner.
Demonstrate empathy, patience, and a customer-centric approach in all interactions.
Collaborate closely with multiple internal stakeholders, serving as a liaison to relay customer feedback and contribute suggestions for product enhancements or bug fixes.
Monitor the performance of our customers’ bots to ensure they are operating efficiently and proactively escalating customer challenges.
Take ownership of projects to help improve the support team, our overall customer service and cross-collaboration with internal stakeholders.

The right person for this role will have:

3+ years direct experience working in customer support
Strong understanding of AI and automation technologies
Based on the West Coast or ability to work standard working hours that may fall between the hours of 9am - 6pm PDT
Worked with a technically complex product
Technically curious with a desire to learn product function and new technologies
Possess a talent for investigating, troubleshooting, and resolving support inquiries- always looking to go one step further to improve first level resolution
Coordinate customer escalations and incident management
Skilled in working cross-departmentally to ensure speedy resolutions to customer reported issues
Ability to clearly articulate solutions while also displaying both empathy and patience
Detail-oriented and organized, with excellent time management skills
Excellent written and verbal communication
Comfortable working in a fast-paced environment and adaptable to change

Bonus points if you have:

Previously worked in high growth environment between Series A - C stage companies
Implemented a support tech stack and worked with support automation tools
Content writing skills for internal or external knowledge management
Knowledge of the insurance industry
Understanding of ticket data analysis and reporting

Our guiding principles

Customers at the core. We put the customer at the center of all we do. At a basic level, we believe business success comes down to talking to customers and building something they want. We don’t listen to customers and just take what they say blindly, but we think critically about it and build what they need. Customers are the core of everything we do, and our business exists to serve them. We prioritize their needs over all else within the company.
Move with urgency. There are times when we need to move slowly and deliberately, but we default to acting fast and with urgency. We slow down when necessary, but this should be a deliberate choice. Businesses become more lethargic as they grow, this principle is designed to fight this fact.
Be curious. We understand the world by being curious and asking why. We aren’t satisfied with surface level understanding, and seek a deeper understanding of why things are the way they are. Don’t take someone’s word for it or the answer “because that’s how we do it.” Understand why and dig deep.
Excellence in execution. We know that what separates good from great is a high level of execution. We commit ourselves to excellence in everything that we do, from delivering an amazing product to writing a great email.
Act like an owner. We’re all owners of the business and act like it. We follow through on commitments, own our results and think long-term.

Fight for simplicity. The law of increasing functional information states that systems evolve to become more complex over time. At Quandri, we believe there is sophistication in simplicity; as such, we intentionally fight for streamlined solutions and are committed to the uncomplicated.
AI-first. We believe AI is a fundamental shift in how work gets done, not just a tool we occasionally reach for. At Quandri, we lead with AI, in how we build our product, how we run our operations, and how we think about every process and workflow. This isn't about replacing people; it's about unlocking them to do higher-value work.

Compensation and Benefits

The range for base pay is $60k - $80k CAD which is dependent on level of experience, performance and choice of stock option compensation
Employee stock options based on experience level
Comprehensive health benefits, including Lifestyle Spending Account
Four weeks of paid vacation per year
Work anywhere in the world for 60 days of the year

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More about this job

Responsibilities

You will act as the first line of support for insurance brokerages, managing the full lifecycle of customer issues from reporting to resolution. Additionally, you will collaborate with internal teams to improve product performance, document solutions, and monitor system health.

Requirements

The ideal candidate has 3+ years of direct customer support experience and a strong understanding of AI and automation technologies. You must be technically curious, detail-oriented, and capable of working effectively within a fast-paced, cross-functional environment.

Skills

Customer support
AI technologies
Automation
Troubleshooting
Technical diagnosis
Incident management
Ticket management
Communication
Empathy
Project ownership
Data analysis
Knowledge management
Cross-functional collaboration
Time management
Detail-oriented

Benefits

Employee stock options
Comprehensive health benefits
Lifestyle spending account
Four weeks of paid vacation
Work anywhere in the world for 60 days

Visa sponsorship

Not detected in the job text

Keywords

AI
Automation
Insurance
Customer Success
Technical Support
Troubleshooting
Incident Management
Ticket Management
SaaS
Insurtech
Data Analysis
Knowledge Hub
Cross-functional
Workflow Optimization
Product Feedback
Bot Monitoring
Series A
Series B
Series C
Support Automation

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