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Added 8 mins ago
AI
Digital Marketing and Retail Growth Specialist
American Iron & Metal (AIM)
Laval, QC
- Full-time
4+ years of hands-on digital marketing experience, with proven success driving in-store traffic, lead generation, and retail sales across multiple locations.
Added 8 mins ago
TP
Senior Project Manager, Level II
Toronto Pearson International Airport
Toronto, ON
- Full-time
Lead, direct and coordinate the activities of professional and technical staff assigned on a project basis.
Added 8 mins ago
CU
Senior Records Officer
Carleton University
Ottawa, ON
- Other
The incumbent is also required to have a high level of technical knowledge of the software program(s) that support the student information system. In consultation with Operations, the…
Added 8 mins ago
WC
National Accounts Manager
White Cap Canada
ON · Ontario, Canada
- Full-time
…and leverage analytics to drive account growth. Serves as the lead resource to accomplish the complete ownership of these customers. Manages a 10-20 customer portfolio of $50M - $100M in…
Added 8 mins ago
S
Strategic Accounts Manager
SaskTel
SK · Saskatchewan, Canada
- Full-time
…where you can make a real impact, drive business growth, and lead the way in delivering cutting-edge technology solutions, this is the role for you! Join us and be part of a team that’s…
Added 8 mins ago
D|
Assurance Senior
Distinct | North America
Niagara Falls, ON
- $80,000 to $100,000 CAD / year
- Full-time
Opportunity to lead engagements from planning through completion
Added 8 mins ago
CO
Specialist, Reliability
Council on Vertical Urbanism (CVU) - Australia Chapter
Windsor, ON
- Full-time
…as Reliability Centered Maintenance, Predictive Maintenance, technical projects, and process reliability improvements. This role is also responsible for aiding and supervising capital…
Added 8 mins ago
FS
Senior AI Solutions Lead
Focus Systems Inc.
Regina, SK
- Contract
Focus Systems is seeking an experienced Senior AI Solutions Lead to drive enterprise AI development, implementation, and digital transformation initiatives.
Added 8 mins ago
J&
Lead Financial Analyst, LATAM & Canada GDCL
Johnson & Johnson MedTech
Markham, ON
- Full-time
Johnson & Johnson is hiring for a Lead Financial Analyst, LATAM & Canada GDCL within the MedTech DePuy Synthes organization. DePuy Synthes is the world’s leading orthopedics company, with…
Added 8 mins ago
B
Facility Manager III
BGIS
Kitchener, ON
- Full-time
Project Management roles to lead and execute projects,
Added 8 mins ago
ES
Senior Microsoft Dynamics 365 Developer / Lead
Enterprise Solutions Inc.
Toronto, ON
- Contract
We are looking for a Senior Microsoft Dynamics 365 Developer / Lead with strong experience in Dynamics 365 Customer Service and Microsoft Power Platform.
Added 8 mins ago
SE
Quality Manager in Projects
Siemens Energy
Oakville, ON
- Full-time
Lead audits, inspections, lessons learned, continuous improvement, and corrective and preventive actions (CAPA) throughout the project lifecycle.
Added 8 mins ago
OW
Oliver Wyman -Commercial Effectiveness and Private Capital Senior Consultant / Associate
Oliver Wyman
Toronto, ON
- Full-time
…relevant prior experience. As an Engagement Manager, you will lead project teams in both post-deal value creation efforts and pricing/GTM due diligence activities. Specific responsibilities…
Added 8 mins ago
WC
National Accounts Manager
White Cap Canada
Vaughan, ON
- Full-time
…and leverage analytics to drive account growth. Serves as the lead resource to accomplish the complete ownership of these customers. Manages a 10-20 customer portfolio of $50M - $100M in…
Added 8 mins ago
C
Controller / Contrôleur(e)
Corbec
Kirkland, QC
- Full-time
…Princeville and soon to open in Drummondville, the company combines technical excellence, innovation, and sustainable…
Added 8 mins ago
P
Principal Geotechnical Engineer
Proven
Calgary, AB
- Full-time
…clients follow. You will bring and grow relationships, win and lead significant geotechnical work, provide senior technical direction and professional oversight on the region's most…
Added 8 mins ago
PE
Principal Geotechnical Engineer
PRI Engineering
Vancouver, BC
- Full-time
…clients follow. You will bring and grow relationships, win and lead significant geotechnical work, provide senior technical direction and professional oversight on the region's most…
Added 8 mins ago
S
Global Methods Engineer - Machining
Safran
Mirabel, QC
- Full-time
Lead the capitalization of knowledge around technical processes, ensure technological monitoring.
Added 8 mins ago
PE
Principal Geotechnical Engineer
PRI Engineering
Calgary, AB
- Full-time
…clients follow. You will bring and grow relationships, win and lead significant geotechnical work, provide senior technical direction and professional oversight on the region's most…
Added 8 mins ago
D|
Assurance Manager
Distinct | North America
Niagara Falls, ON
- $110,000 to $135,000 CAD / year
- Full-time
Opportunity to lead and develop an assurance team
Added 8 mins ago
P
Principal Geotechnical Engineer
Proven
Vancouver, BC
- Full-time
…clients follow. You will bring and grow relationships, win and lead significant geotechnical work, provide senior technical direction and professional oversight on the region's most…
Added 8 mins ago
RG
Project Manager - Structural
RecruitPod Global
Calgary, AB
- $95,000 to $125,000 CAD / year
- Full-time
…project closeout. The successful candidate will apply their technical expertise and project management capabilities to lead structural design initiatives, assess existing structures,…
Added 8 mins ago
PC
Private Tax Manager
PwC Canada
Ottawa, ON
- Full-time
Contribute deep technical tax knowledge to every engagement
Added 8 mins ago
ZC
Engineering Lead
Zaya Care
Remote, Canada
- $160,000 to $200,000 CAD / year
- Full-time
- Remote
As the Engineering Lead at Zaya, you will own the company’s codebase and technical infrastructure. You’ll be accountable for the architecture, quality, reliability, and long-term…
Added 8 mins ago
Production Supervision - Inbound Support Team Leader
Price Industries Limited
Winnipeg, MB
Lead, coach, and support the Inbound Support team to achieve productivity, quality, accuracy, and service-level targets.

Quandri

Support Specialist

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3+ years direct experience working in customer support
Posting language: English
Posted: Nov 9, 2026

Original job description

Who we are

Our mission at Quandri is to transform insurance into a trusted and delightful experience using AI. We are building the AI operating system for North America’s best insurance agencies and brokerages.

For the first time ever, we have the technology to fundamentally change how insurance operates, and the stakes are human. Better insurance means families protected from harm, businesses able to take risks, and communities more resilient when the worst happens. For insurance practitioners, the ability to deliver this level of service finally becomes possible.

What we do

Quandri brings deeply specific, vertically-focused AI to the industry’s most critical stakeholders:insurance agencies and brokerages.

Agents are the lifeblood of the industry, the place where most property and casualty insurance is sold and serviced. Yet operating an agency is harder than ever. Peak product complexity, accelerating consolidation, a deepening talent crisis, and the AI revolution are all reshaping how agencies work.

Quandri sits at the cutting edge of this shift, rebuilding how agencies operate one workflow at a time. We pair a deep understanding of insurance processes, systems, and data with serious technical capability and proprietary models, so the transformation is tangible and operational rather than aspirational.

We’re making insurance better for policyholders, while helping insurance brokerages deliver a better client service, grow faster, and harness AI so that they control the future of insurance distribution.

Why join us?

You'll join a fast-moving team with real ownership, direct access to leadership, and a genuine hand in shaping the company's next chapter.

We are headquartered in beautiful Vancouver, BC, backed by leading US and Canadian investors, and the recognition has followed:

LinkedIn’s Top Canadian Startups in 2024 & 2025
Deloitte’s Fast 50
CB Insights’ Insurtech 50 and Fintech 100
The Globe and Mail’s Top Growing Companies in Canada.

About the role

As a Support Analyst at Quandri, you’ll be the first line of help for the insurance brokerages that rely on our tool every day. You’ll own customer issues from the first report through resolution. That means investigating, troubleshooting and diagnosing problems across a technically complex product, then explaining the fix clearly and with empathy.

You’ll work closely with Customer Success, Implementation, Product and Engineering. You’ll turn what customers tell you into clear bug reports, product feedback and escalations. Beyond the ticket queue, you’ll keep an eye on our customers’ system runs so you can catch problems before customers do, write Knowledge Hub articles that help brokerages solve issues on their own, and dig into ticket data to find patterns that make support faster and smarter. You’ll also support incident management, including determining severity, streamline communications, and working with other cross-functional teams like Product and Engineering to resolve the issue. This is a hands-on role on a small, growing team, so you’ll have real ownership and a direct hand in how support works at Quandri.

What you’ll do:

Provide prompt and professional responses to customer inquiries ensuring the delivery of high-quality and timely support.
Oversee the ticket management process, including establishing timelines, providing timely updates, and ensuring the closure of all tickets.
Investigate, troubleshoot, and diagnose technical issues; effectively communicating solutions to customers in a clear and concise manner.
Demonstrate empathy, patience, and a customer-centric approach in all interactions.
Collaborate closely with multiple internal stakeholders, serving as a liaison to relay customer feedback and contribute suggestions for product enhancements or bug fixes.
Monitor the performance of our customers’ bots to ensure they are operating efficiently and proactively escalating customer challenges.
Take ownership of projects to help improve the support team, our overall customer service and cross-collaboration with internal stakeholders.

The right person for this role will have:

3+ years direct experience working in customer support
Strong understanding of AI and automation technologies
Based on the West Coast or ability to work standard working hours that may fall between the hours of 9am - 6pm PDT
Worked with a technically complex product
Technically curious with a desire to learn product function and new technologies
Possess a talent for investigating, troubleshooting, and resolving support inquiries- always looking to go one step further to improve first level resolution
Coordinate customer escalations and incident management
Skilled in working cross-departmentally to ensure speedy resolutions to customer reported issues
Ability to clearly articulate solutions while also displaying both empathy and patience
Detail-oriented and organized, with excellent time management skills
Excellent written and verbal communication
Comfortable working in a fast-paced environment and adaptable to change

Bonus points if you have:

Previously worked in high growth environment between Series A - C stage companies
Implemented a support tech stack and worked with support automation tools
Content writing skills for internal or external knowledge management
Knowledge of the insurance industry
Understanding of ticket data analysis and reporting

Our guiding principles

Customers at the core. We put the customer at the center of all we do. At a basic level, we believe business success comes down to talking to customers and building something they want. We don’t listen to customers and just take what they say blindly, but we think critically about it and build what they need. Customers are the core of everything we do, and our business exists to serve them. We prioritize their needs over all else within the company.
Move with urgency. There are times when we need to move slowly and deliberately, but we default to acting fast and with urgency. We slow down when necessary, but this should be a deliberate choice. Businesses become more lethargic as they grow, this principle is designed to fight this fact.
Be curious. We understand the world by being curious and asking why. We aren’t satisfied with surface level understanding, and seek a deeper understanding of why things are the way they are. Don’t take someone’s word for it or the answer “because that’s how we do it.” Understand why and dig deep.
Excellence in execution. We know that what separates good from great is a high level of execution. We commit ourselves to excellence in everything that we do, from delivering an amazing product to writing a great email.
Act like an owner. We’re all owners of the business and act like it. We follow through on commitments, own our results and think long-term.

Fight for simplicity. The law of increasing functional information states that systems evolve to become more complex over time. At Quandri, we believe there is sophistication in simplicity; as such, we intentionally fight for streamlined solutions and are committed to the uncomplicated.
AI-first. We believe AI is a fundamental shift in how work gets done, not just a tool we occasionally reach for. At Quandri, we lead with AI, in how we build our product, how we run our operations, and how we think about every process and workflow. This isn't about replacing people; it's about unlocking them to do higher-value work.

Compensation and Benefits

The range for base pay is $60k - $80k CAD which is dependent on level of experience, performance and choice of stock option compensation
Employee stock options based on experience level
Comprehensive health benefits, including Lifestyle Spending Account
Four weeks of paid vacation per year
Work anywhere in the world for 60 days of the year

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More about this job

Responsibilities

You will act as the first line of support for insurance brokerages, managing the full lifecycle of customer issues from reporting to resolution. Additionally, you will collaborate with internal teams to improve product performance, document solutions, and monitor system health.

Requirements

The ideal candidate has 3+ years of direct customer support experience and a strong understanding of AI and automation technologies. You must be technically curious, detail-oriented, and capable of working effectively within a fast-paced, cross-functional environment.

Skills

Customer support
AI technologies
Automation
Troubleshooting
Technical diagnosis
Incident management
Ticket management
Communication
Empathy
Project ownership
Data analysis
Knowledge management
Cross-functional collaboration
Time management
Detail-oriented

Benefits

Employee stock options
Comprehensive health benefits
Lifestyle spending account
Four weeks of paid vacation
Work anywhere in the world for 60 days

Visa sponsorship

Not detected in the job text

Keywords

AI
Automation
Insurance
Customer Success
Technical Support
Troubleshooting
Incident Management
Ticket Management
SaaS
Insurtech
Data Analysis
Knowledge Hub
Cross-functional
Workflow Optimization
Product Feedback
Bot Monitoring
Series A
Series B
Series C
Support Automation

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