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Added 19 mins ago
I
Lead SAP FSCM Applications consultant
Infosys
Calgary, AB
- Full-time
As a Lead Consultant, you would be an expert contributing to different phases of the consulting lifecycle. You will be intensely involved in business process consulting; you will define the…
Added 34 mins ago
I
Sr BW Consultant - SAP SAP Trade Promotion Management (TPM)
Infosys
Mississauga, ON
- $92,740 to $105,008 CAD / year
- Full-time
We are seeking an experienced SAP TPM & BW/4HANA consultant to lead the design, architecture, and delivery of enterprise-wide Trade Promotion Management, Customer Business Planning, Trade…
Added 34 mins ago
SO
Bilingual Microsoft 365 Trainer
Special Olympics Canada
Toronto, ON
- $68,000 to $80,000 CAD / year
- Contract
Working across a distributed, multi-site environment, you will create training curricula, lead instructor-led and virtual sessions, develop practical learning resources and provide hands-on…
Added 34 mins ago
GL
Enterprise Architect
goeasy Ltd.
Mississauga, ON
- Full-time
Translate business strategy and transformation priorities into practical technology roadmaps and architectural decisions across applications, cloud, infrastructure, security, integration,…
Added 49 mins ago
P
Senior Product Manager (Platform & AI)
Pakfactory
ON · Markham, Ontario
- Full-time
Lead AI Transformation: Translate real operational bottlenecks into functional AI initiatives, including our smart-quote agent and design co-pilot, driving efficiency across quoting and…
Added 49 mins ago
AC
Change Management Clinical Lead (1 day a week, 1 year contract)
Amplify Care
Kitchener, ON
- Part-time
The Change Management Clinical Lead will provide clinical and strategic leadership to support healthcare transformation and the successful adoption of innovative technologies and practices…
Added 49 mins ago
AC
AI Clinical Lead (1 day a week, 1 year contract)
Amplify Care
Kitchener, ON
- Part-time
The AI Clinical Lead role will provide clinical leadership and strategic oversight for AI initiatives at Amplify Care. This lead role will be responsible for identifying and supporting AI…
Added 49 mins ago
II
Lead Data Engineer
Ipsos in Canada
Vancouver, BC
- $130,000 to $140,000 CAD / year
- Full-time
Lead the architecture, design, coding, testing, and delivery of cloud-based data pipelines and platform components that process and store large-scale datasets.
Added 49 mins ago
GT
Learning Solutions Architect
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $57 CAD / hour
- Contract
…on any day-to-day inquiries, BAU, or Branch Banking Academy transformation…
Added 1 hour ago
T
Senior Manager Strategy and Innovation
TD
Toronto, ON
- Full-time
· Lead the development and execution of the AML and Regulatory Delivery modernization agenda, translating strategic priorities into a practical transformation roadmap that advances the…
Added 1 hour ago
Client Solutions Lead
Insight Enterprises, Inc.
BC
…unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data,…
Added 1 hour ago
DG
Vice-Président(e), Chaîne d'approvisionnement / Vice President Supply Chain - Montréal/Toronto
Dandurand Group
Montreal, QC
- Full-time
Diriger la transformation numérique de l'organisation de la chaîne d'approvisionnement par l'entremise des systèmes de planification, de l'automatisation, de l'analyse de données, des…
Added 1 hour ago
NP
Director of Strategy And Performance
Niagara Peninsula Energy Inc.
ON · Greater St-Catharines-Niagara Metropolitan Area
- Other
…performance outputs and processes are optimized and advances NPEI’s transformation to digitization, AI and data…
Added 1 hour ago
M
Staff Engineer - Backend & Architecture
MapsPeople
Toronto, ON
- Full-time
MapsPeople is entering a pivotal phase of AI-led transformation and growth, shaping the future of spatial intelligence and indoor navigation for large enterprise customers worldwide. Our…
Added 1 hour ago
FW
Senior Business Architect
Future Works
Remote, Canada
- Contract
- Remote
As the Senior Business Architect, you will lead operations strategy and business transformation for a major enterprise client in healthcare and consumer goods. You will own the end-to-end…
Added 1 hour ago
FW
Solution Architect
Future Works
Remote, Canada
- Full-time
- Remote
Data Platform Collaboration: Work alongside the Data Engineering Lead to shape the canonical schema, integration patterns, and transformation rules required to unify historical freight,…
Added 1 hour ago
Vice President, Academic and Research
Canadore College Careers
North Bay, ON
…experience in postsecondary education and a demonstrated ability to lead academic transformation in a complex environment. They will bring strong financial and operational judgement,…
Added 1 hour ago
Q
CCaaS Architect
Quantiphi
Canada
- Full-time
…enterprises to deliver large-scale digital, cloud, and AI-driven transformation.…
Added 1 hour ago
A
Gestionnaire de projet AI
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…Montréal, Toronto et Vancouver. L’innovation étant au cœur de la transformation numérique, Astek Canada a pour vocation de guider et accompagner les entreprises dans leur processus de…
Added 2 hours ago
B
Sr. Developer - Application Development JAVA N 4B
BrightClaim
Montreal, QC
- Full-time
Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Added 2 hours ago
TI
IT Enterprise Architect
Teckhorizon Inc
Toronto, ON
- Contract
Our Client is seeking an experienced Senior IT Enterprise Architect / Strategist to lead enterprise architecture strategy, application portfolio management, IT governance, and technology…
Added 2 hours ago
B
Sr. Developer - Application Development JAVA N 4B
BrightClaim
AB
- Full-time
Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Added 2 hours ago
B
Sr. Developer - Application Development JAVA N 4B
BrightClaim
AB
- Full-time
Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Added 4 hours ago
T
Program Implementation Manager
Teqfocus
Markham, ON
- Full-time
Lead operational readiness, change-impact assessments, handover planning and deployment coordination.
Added 5 hours ago
J
Senior Product Management Director
Jobgether
Canada
- Full-time
As Senior Product Management Director, you will define and lead the product strategy across AI innovation, product-led growth, and next-generation AI search capabilities. Reporting directly…

Quantiphi

CCaaS Architect

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

About Quantiphi:

Quantiphi is an award-winning, AI-First global digital engineering company that helps the world’s leading Fortune 1000 organizations transform bold ideas into measurable business impact. We go beyond building innovative AI technologies - we solve the problems that matter most to our clients.

Since our founding in 2013, Quantiphi has built a proven track record of turning complex challenges into meaningful outcomes across industries.

Headquartered in Boston, with more than 4,000 professionals worldwide, we partner with global enterprises to deliver large-scale digital, cloud, and AI-driven transformation. #SolvingWhatMatters

We are an Elite and Premier partner to Google Cloud, AWS, NVIDIA, Snowflake, and other leading technology platforms, and our work has been recognized across the industry, including:

21 Google Cloud Partner of the Year awards in the past 10 years
3 AWS AI/ML Partner of the Year awards
3 NVIDIA Partner of the Year awards
3 Snowflake Partner of the Year awards
Rated Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst firms

Quantiphi delivers First-in-class AI solutions across Life Sciences, Healthcare, Banking, Financial Services, CPG, Manufacturing, Energy, High-Tech, Telecommunications, etc., powered by cutting-edge Generative AI and Agentic AI accelerators.

We are also proud to be certified as a Great Place to Work - reflecting our commitment to our people and our culture.

For more details, visit: Website or LinkedIn Page

About the Role:

We are looking for an Architect to support a Contact Center as a Service (CCaaS) deployment on Google CCAIP platform, building and configuring DTMF IVR menus and contact center call flows based on approved business and technical specifications.

Key Responsibilities:

Build and configure IVR menus, call routing paths, and queue/skillset assignments using Dialogflow, Firestore, and CCAIP
Translate BA-provided technical/IT requirements and flow diagrams into working call flow configurations
Develop and maintain Dialogflow agents/intents and Firestore data structures supporting call routing logic
Collaborate with BAs, QA, and business stakeholders to clarify requirements and resolve technical gaps
Support testing and UAT, troubleshooting and remediating defects identified in delivered call flows

Requirements:

8+ years designing, configuring, and deploying contact center solutions end-to-end
Strong, hands-on experience with Google Dialogflow (CX preferred): intents, entities, flows, webhooks, fulfillment, versioning, environments
Proven experience with Google CCAIP (UJET): tenant configuration, channel setup, routing, IVR, agent tools, workforce features
Solid understanding of contact center fundamentals: call flows, IVR, ACD, WFM, QA, omnichannel, SLAs, and service design
Dialogflow CX advanced features: DTMF, pages, parameters, conditions, routes, generative answers, sentiment analysis
Experience with UJET advanced configurations: custom routing, agent assist, IVR scripting, analytics
Configure efficient Firestore databases
Scripting/programming for integrations (Node.js, Python), serverless functions, and webhook development
Experience with workforce management, quality management, and compliance recording solutions
Bilingual French and English preferred

What’s in it for YOU at Quantiphi?

Join one of the world’s fastest-growing AI-first digital engineering companies and make a real impact at scale.
Lead and collaborate with a high-energy team of talented, driven individuals solving complex, meaningful challenges.
Work with Fortune 500 companies and disruptive innovators in a research-driven environment with 60+ patents.
Stay ahead of the curve by gaining hands-on experience with cutting-edge AI, ML, data, and cloud technologies while continuously upskilling.

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More about this job

Responsibilities

Build and configure IVR menus, call routing, queues, and skill assignments on Google CCAIP using Dialogflow and Firestore, translating approved requirements and flow diagrams into working configurations. Collaborate with business analysts, QA, and stakeholders to clarify requirements, support testing and UAT, and troubleshoot and resolve defects.

Requirements

Requires 8+ years of end-to-end contact center solution design, configuration, and deployment, with hands-on Google Dialogflow CX and Google CCAIP (UJET) experience. Candidates should understand contact center operations and advanced IVR and routing features, and have experience with Firestore, Node.js or Python integrations, webhooks, workforce and quality management, and compliance recording; French and English bilingual ability is preferred.

Skills

Google Dialogflow CX
Google CCAIP
UJET
IVR Configuration
Call Flow Design
Contact Center Routing
Firestore
Node.js
Python
Webhook Development
Serverless Functions
Workforce Management
Quality Management
Contact Center Analytics
DTMF
Omnichannel Service Design

Visa sponsorship

Not detected in the job text

Keywords

Contact Center as a Service
Google CCAIP
UJET
Google Dialogflow CX
Dialogflow Agents
Intents
Entities
Flows
Webhooks
Fulfillment
Firestore
DTMF
IVR
ACD
Call Routing
Queue and Skillset Assignment
Agent Assist
Workforce Management
Quality Management
Compliance Recording
Omnichannel
Service-Level Agreements
Node.js
Python
Serverless Functions
UAT
Sentiment Analysis
Generative Answers
Contact Center Analytics

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