Find work in Canada.

557,004 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
RC
Cyber Security Analyst
Realtek Consulting LLC
Calgary, AB
- Contract
We are seeking an experienced Cyber Security Analyst with expertise in cybersecurity operations, threat detection, vulnerability management, identity and access management, and risk…
Added 15 mins ago
RD
Business Systems Analyst (Web Applications)
Randstad Digital
Toronto, ON
- $60 to $65 CAD / hour
- Contract
We are actively recruiting a senior Business Systems Analyst to support major upgrades and feature enhancements for a mission-critical web application within top-tier financial services.
Added 15 mins ago
FI
Application Support Analyst/ BSA
FP Inc.
Toronto, ON
- $60 to $75 CAD / hour
- Contract
Post-secondary degree in a related field (technical or business)
Added 15 mins ago
OI
Senior Business Analyst-Agile Delivery
OXARO Inc.
Ottawa, ON
- Contract
Senior Business Analyst, Agile Delivery Specialist
Added 15 mins ago
SI
Business Analyst -Wholesale lending
Smart IT Frame LLC
Mississauga, ON
- Full-time
Job Title:Business Analyst (Wholesale lending)
Added 15 mins ago
OI
Senior Business Analyst-CORE
OXARO Inc.
Ottawa, ON
- Contract
10+ years of experience as a Business Analyst or Business Systems Analyst on enterprise-level business transformation.
Added 15 mins ago
ZS
Technical Systems Analyst – Canadian Wealth &asset
Zodiac Solutions, Inc
Toronto, ON
- Full-time
8+ years of experience as a Technical Systems Analyst, Systems Analyst, or Business Systems Analyst, preferably within Canadian banking, wealth, asset management, brokerage, or investment…
Added 30 mins ago
Business Systems Analyst ITS & HR (2026-MP-24)
University of Windsor
Windsor, ON
POSITION TITLE: Business Systems Analyst – ERP Applications
Added 30 mins ago
MC
Business Analysts
MatchBox Consulting Group
Vancouver, BC
- Contract
3+ years of experience in a Business Analyst, Technical Business Analyst or similar role within an Agile technology environment.
Added 45 mins ago
S
Business Systems Analyst
SAIT
Calgary, AB
- Temporary
Reporting to the Business Solutions Architect, the Business Systems Analyst acts as a key liaison between business needs and technology solutions. This role combines application…
Added 45 mins ago
B
Senior Analyst
BMO
Toronto, ON · FCP
- Full-time
Technical proficiency gained through education and/or business experience.
Added 45 mins ago
IT Business Systems Analyst
The Canada Life Assurance Company
London, ON · Toronto, ON
The IT Business Systems Analyst is responsible for leading the analysis of business problems and developing requirements, product and process specifications and contribution towards product…
Added 1 hour ago
TT
Senior Application Support Analyst – Equities
Tech Talent International
Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
Tech Talent International (TTI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US and Europe.
Added 1 hour ago
ME
Financial Data Analyst
Morson Edge (Canada)
Oshawa, ON · Greater Oshawa Metropolitan Area
- Contract
We are seeking a Finance Data Analyst to support data-driven decision-making across the finance function. In this role, you will analyze financial and operational data, develop reports and…
Added 1 hour ago
S
Application Support Analyst – Front Office Technology
Synechron
Mississauga, ON
- $90,000 to $110,000 CAD / year
- Full-time
We are seeking an Application Support Analyst to provide L1/L2 application support for Front Office Investment Banking and Capital Markets technology platforms.
Added 1 hour ago
AI
Business Systems Analyst – Salesforce
American Iron and Metal
Montreal, QC
- Full-time
The Business Systems Analyst (BSA) – Salesforce acts as a liaison between business needs and the Salesforce technical solution. The BSA analyzes business processes, defines functional…
Added 1 hour ago
Q
CCaaS Architect
Quantiphi
Canada
- Full-time
…DTMF IVR menus and contact center call flows based on approved business and technical…
Added 1 hour ago
ZS
Business Analyst with Adobe AEM app experience
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Job Title: Business Analyst with Adobe AEM app experience
Added 1 hour ago
SI
Business Analyst with Wholesale lending
Smart IT Frame LLC
Mississauga, ON
- Full-time
Develop creative technical solutions to meet business needs and manage complex high volume applications in partnership with business partners and stakeholders
Added 1 hour ago
C
Business System Analyst
CirrusLabs
Toronto, ON
- Contract
Data Designer / Data Business Systems Analyst – Databricks & Financial Services
Added 1 hour ago
A
Intermediate Cost Analyst
AtkinsRéalis
Mississauga, ON
- Full-time
Reporting to the Cost Estimating Manager, the Intermediate Cost Analyst is responsible for developing and maintaining cost and economic models supporting new nuclear development projects,…
Added 1 hour ago
C
Low Latency Java Developer, Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technical Lead Analyst is a senior engineering and architectural leadership role, within the global Client Risk and Position Management technology organization.
Added 1 hour ago
M
information systems analyst - computer systems
Miratech
Toronto, ON
- Full-time
Document technical requirements to ensure that products, processes and solutions meet business requirements
Added 1 hour ago
Sr Reinsurance Business & Data Analyst
SCOR
Toronto, ON
Strong analytical, organizational, communication, and stakeholder management skills, with the ability to translate complex business and technical concepts into practical solutions.
Added 1 hour ago
Business and Configuration Analyst, AI
CityofOttawa
Ottawa, ON
You are responsible for designing, developing, testing, customizing, integrating and maintaining business applications and AI solutions in response to new or changing business requirements.…

Quantiphi

CCaaS Architect

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

About Quantiphi:

Quantiphi is an award-winning, AI-First global digital engineering company that helps the world’s leading Fortune 1000 organizations transform bold ideas into measurable business impact. We go beyond building innovative AI technologies - we solve the problems that matter most to our clients.

Since our founding in 2013, Quantiphi has built a proven track record of turning complex challenges into meaningful outcomes across industries.

Headquartered in Boston, with more than 4,000 professionals worldwide, we partner with global enterprises to deliver large-scale digital, cloud, and AI-driven transformation. #SolvingWhatMatters

We are an Elite and Premier partner to Google Cloud, AWS, NVIDIA, Snowflake, and other leading technology platforms, and our work has been recognized across the industry, including:

21 Google Cloud Partner of the Year awards in the past 10 years
3 AWS AI/ML Partner of the Year awards
3 NVIDIA Partner of the Year awards
3 Snowflake Partner of the Year awards
Rated Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst firms

Quantiphi delivers First-in-class AI solutions across Life Sciences, Healthcare, Banking, Financial Services, CPG, Manufacturing, Energy, High-Tech, Telecommunications, etc., powered by cutting-edge Generative AI and Agentic AI accelerators.

We are also proud to be certified as a Great Place to Work - reflecting our commitment to our people and our culture.

For more details, visit: Website or LinkedIn Page

About the Role:

We are looking for an Architect to support a Contact Center as a Service (CCaaS) deployment on Google CCAIP platform, building and configuring DTMF IVR menus and contact center call flows based on approved business and technical specifications.

Key Responsibilities:

Build and configure IVR menus, call routing paths, and queue/skillset assignments using Dialogflow, Firestore, and CCAIP
Translate BA-provided technical/IT requirements and flow diagrams into working call flow configurations
Develop and maintain Dialogflow agents/intents and Firestore data structures supporting call routing logic
Collaborate with BAs, QA, and business stakeholders to clarify requirements and resolve technical gaps
Support testing and UAT, troubleshooting and remediating defects identified in delivered call flows

Requirements:

8+ years designing, configuring, and deploying contact center solutions end-to-end
Strong, hands-on experience with Google Dialogflow (CX preferred): intents, entities, flows, webhooks, fulfillment, versioning, environments
Proven experience with Google CCAIP (UJET): tenant configuration, channel setup, routing, IVR, agent tools, workforce features
Solid understanding of contact center fundamentals: call flows, IVR, ACD, WFM, QA, omnichannel, SLAs, and service design
Dialogflow CX advanced features: DTMF, pages, parameters, conditions, routes, generative answers, sentiment analysis
Experience with UJET advanced configurations: custom routing, agent assist, IVR scripting, analytics
Configure efficient Firestore databases
Scripting/programming for integrations (Node.js, Python), serverless functions, and webhook development
Experience with workforce management, quality management, and compliance recording solutions
Bilingual French and English preferred

What’s in it for YOU at Quantiphi?

Join one of the world’s fastest-growing AI-first digital engineering companies and make a real impact at scale.
Lead and collaborate with a high-energy team of talented, driven individuals solving complex, meaningful challenges.
Work with Fortune 500 companies and disruptive innovators in a research-driven environment with 60+ patents.
Stay ahead of the curve by gaining hands-on experience with cutting-edge AI, ML, data, and cloud technologies while continuously upskilling.

Apply About employer

More about this job

Responsibilities

Build and configure IVR menus, call routing, queues, and skill assignments on Google CCAIP using Dialogflow and Firestore, translating approved requirements and flow diagrams into working configurations. Collaborate with business analysts, QA, and stakeholders to clarify requirements, support testing and UAT, and troubleshoot and resolve defects.

Requirements

Requires 8+ years of end-to-end contact center solution design, configuration, and deployment, with hands-on Google Dialogflow CX and Google CCAIP (UJET) experience. Candidates should understand contact center operations and advanced IVR and routing features, and have experience with Firestore, Node.js or Python integrations, webhooks, workforce and quality management, and compliance recording; French and English bilingual ability is preferred.

Skills

Google Dialogflow CX
Google CCAIP
UJET
IVR Configuration
Call Flow Design
Contact Center Routing
Firestore
Node.js
Python
Webhook Development
Serverless Functions
Workforce Management
Quality Management
Contact Center Analytics
DTMF
Omnichannel Service Design

Visa sponsorship

Not detected in the job text

Keywords

Contact Center as a Service
Google CCAIP
UJET
Google Dialogflow CX
Dialogflow Agents
Intents
Entities
Flows
Webhooks
Fulfillment
Firestore
DTMF
IVR
ACD
Call Routing
Queue and Skillset Assignment
Agent Assist
Workforce Management
Quality Management
Compliance Recording
Omnichannel
Service-Level Agreements
Node.js
Python
Serverless Functions
UAT
Sentiment Analysis
Generative Answers
Contact Center Analytics

Report this job