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Added 2 mins ago
U
Human Resources Manager
Univeris
Toronto, ON
- Full-time
…innovation is one of the cornerstones of Univeris' product development strategy and through its Evergreen approach to technology, new features and capabilities transparently integrate into…
Added 2 mins ago
T
Workday Developer
Telesat
Ottawa, ON
- Full-time
Assist in configuring and maintaining core financial and HCM business processes (including general ledger, cost centers, financial controls, and compensation/advanced comp structures).
Added 2 mins ago
B
Director, Business Development, Pension Risk Transfer
BMO
Toronto, ON · Montreal, QC · YNG
- Full-time
We are seeking an experienced Director, Business Development, Pension Risk Transfer (PRT) to join BMO Insurance’s growing Global Institutional Solutions team. The Director will play an…
Added 2 mins ago
FL
Experienced Associate, Audit
Fuller Landau
Toronto, ON
- Full-time
Research and maintain strong understanding of the client’s business
Added 2 mins ago
RP
Creative Industrial Design & 3D Visualization Specialist
Remote People
Calgary, AB
- Full-time
Support marketing, product development, and business presentations
Added 2 mins ago
S
Intern, Facilities Maintenance (4 Months)
Seaspan
North Vancouver, BC
- Full-time
…department which is responsible for the overall continuous development of the maintenance and reliability programs to ensure maximum availability and reliability of…
Added 2 mins ago
SI
Retail Print & Services Supervisor
Staples Inc.
Bowmanville, ON
- Full-time
…sales, and maintain operational excellence. Your passion for the business will shine through as you guide your team in assisting customers with solutions, products, and services, while also…
Added 2 mins ago
UD
People & Organizational Culture Intern (co-op term)
Ulnooweg Development Group Inc
Millbrook, NS
- Internship
Since 1985, Ulnooweg Development Group has represented Atlantic Canada as a member of the National Aboriginal Capital Corporations Association (NACCA). Our organization is an autonomous,…
Added 2 mins ago
BE
Intermediate Geotechnical Engineer (Numerical Modelling Specialist) - All Locations
BGC Engineering
Vancouver, BC
- Full-time
BGC is committed to maintaining a safe work environment to ensure the health and safety of employees while on business travel and during field assignments. To meet travel and client…
Added 2 mins ago
MN
26-140 - Senior Director, Human Resources
Metis Nation British Columbia
Surrey, BC
- Full-time
Lead the development and execution of an HR operating plan that supports MNBC’s strategic and operational priorities and the COO’s direction for organizational effectiveness.
Added 2 mins ago
VT
Virtual Sales Agent
Virtual Task Buddie
Remote, Canada
- $90,000 to $110,000 CAD / year
- Full-time
- Remote
Previous experience in sales or business development preferred, but not required.
Added 2 mins ago
D
Director, Product Marketing
Dialogue
Toronto, ON · Montreal, QC
- $127,080 to $148,260 CAD / year
Influencing the roadmap and aligning the business
Added 2 mins ago
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Agile Team Lead - Integrations
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
You understand how spec-driven development can turn business requirements into clear technical specifications and more consistent, reliable solutions.
Added 2 mins ago
EA
Operations Manager, Below the Wing
Executive Aviation
Halifax, NS
- Full-time
Manage Customer Service and Ramp Coordinators, through continuous development, as the accountable leaders for all day-of operational activities and decisions
Added 2 mins ago
HA
Senior Electrical Engineer (Science & Technology)
H.H. Angus & Associates Ltd.
Toronto, ON
- Full-time
Comprehensive benefits, wellness programs, and professional development.
Added 2 mins ago
ON
Labour Relations Officer- Member Mobilizer
Ontario Nurses' Association
Toronto, ON
- Full-time
…offer benefits and insurance, provide tailored education and development opportunities and much more. We confront governments, administrations and other policymakers head on to fight for…
Added 2 mins ago
SJ
Development Officer - Annual Giving & Donor Relations
St. Joseph's Hospice of London
London, ON
- Full-time
Development Officer – Annual Giving & Donor Relations
Added 2 mins ago
I
Full-Time Front Office Manager
IHG
Toronto, ON
- Full-time
Be yourself and at the centre of it all. Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for a…
Added 2 mins ago
IF
Director Marketing Technology Analytics & Digital Platforms
Intact FC
Montreal, QC
- Full-time
As the Director, Marketing Technology, Analytics and Digital Platforms, you will lead the development and implementation of Intact’s MarTech, Digital Platforms and Marketing Analytics…
Added 2 mins ago
HI
Insurance Advisor, Mobile Auto
HUB International
Richmond, BC
- Full-time
We want you to grow too! You’ll be continuing your professional development in order to further enhance your skills and abilities.
Added 2 mins ago
PA
Automotive Sales Representative
Pfaff Automotive Partners Inc.
Thornhill, ON
- Full-time
Generate referral and repeat business opportunities.
Added 2 mins ago
R
Drafting Specialist, Product Definition
RTX
Mississauga, ON
- Full-time
…next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and…
Added 2 mins ago
HA
Senior Commissioning Agent (Mechanical)
Haag, a Salas O'Brien Company
Toronto, ON · North York, ON
- Full-time
Our technical expertise is paired with an exceptional team of business development, human resources, finance and accounting, information technology, and marketing professionals, all of whom…
Added 2 mins ago
HA
Senior Commissioning Agent (Mechanical)
Haag, a Salas O'Brien Company
Toronto, ON · North York, ON
- Full-time
Our technical expertise is paired with an exceptional team of business development, human resources, finance and accounting, information technology, and marketing professionals, all of whom…
Added 2 mins ago
HA
Commissioning Manager (Electrical)
Haag, a Salas O'Brien Company
Canada
- Full-time
Our technical expertise is paired with an exceptional team of business development, human resources, finance and accounting, information technology, and marketing professionals, all of whom…

Quantiphi

CCaaS Architect

Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

About Quantiphi:

Quantiphi is an award-winning, AI-First global digital engineering company that helps the world’s leading Fortune 1000 organizations transform bold ideas into measurable business impact. We go beyond building innovative AI technologies - we solve the problems that matter most to our clients.

Since our founding in 2013, Quantiphi has built a proven track record of turning complex challenges into meaningful outcomes across industries.

Headquartered in Boston, with more than 4,000 professionals worldwide, we partner with global enterprises to deliver large-scale digital, cloud, and AI-driven transformation. #SolvingWhatMatters

We are an Elite and Premier partner to Google Cloud, AWS, NVIDIA, Snowflake, and other leading technology platforms, and our work has been recognized across the industry, including:

21 Google Cloud Partner of the Year awards in the past 10 years
3 AWS AI/ML Partner of the Year awards
3 NVIDIA Partner of the Year awards
3 Snowflake Partner of the Year awards
Rated Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst firms

Quantiphi delivers First-in-class AI solutions across Life Sciences, Healthcare, Banking, Financial Services, CPG, Manufacturing, Energy, High-Tech, Telecommunications, etc., powered by cutting-edge Generative AI and Agentic AI accelerators.

We are also proud to be certified as a Great Place to Work - reflecting our commitment to our people and our culture.

For more details, visit: Website or LinkedIn Page

About the Role:

We are looking for an Architect to support a Contact Center as a Service (CCaaS) deployment on Google CCAIP platform, building and configuring DTMF IVR menus and contact center call flows based on approved business and technical specifications.

Key Responsibilities:

Build and configure IVR menus, call routing paths, and queue/skillset assignments using Dialogflow, Firestore, and CCAIP
Translate BA-provided technical/IT requirements and flow diagrams into working call flow configurations
Develop and maintain Dialogflow agents/intents and Firestore data structures supporting call routing logic
Collaborate with BAs, QA, and business stakeholders to clarify requirements and resolve technical gaps
Support testing and UAT, troubleshooting and remediating defects identified in delivered call flows

Requirements:

8+ years designing, configuring, and deploying contact center solutions end-to-end
Strong, hands-on experience with Google Dialogflow (CX preferred): intents, entities, flows, webhooks, fulfillment, versioning, environments
Proven experience with Google CCAIP (UJET): tenant configuration, channel setup, routing, IVR, agent tools, workforce features
Solid understanding of contact center fundamentals: call flows, IVR, ACD, WFM, QA, omnichannel, SLAs, and service design
Dialogflow CX advanced features: DTMF, pages, parameters, conditions, routes, generative answers, sentiment analysis
Experience with UJET advanced configurations: custom routing, agent assist, IVR scripting, analytics
Configure efficient Firestore databases
Scripting/programming for integrations (Node.js, Python), serverless functions, and webhook development
Experience with workforce management, quality management, and compliance recording solutions
Bilingual French and English preferred

What’s in it for YOU at Quantiphi?

Join one of the world’s fastest-growing AI-first digital engineering companies and make a real impact at scale.
Lead and collaborate with a high-energy team of talented, driven individuals solving complex, meaningful challenges.
Work with Fortune 500 companies and disruptive innovators in a research-driven environment with 60+ patents.
Stay ahead of the curve by gaining hands-on experience with cutting-edge AI, ML, data, and cloud technologies while continuously upskilling.

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More about this job

Responsibilities

Build and configure IVR menus, call routing, queues, and skill assignments on Google CCAIP using Dialogflow and Firestore, translating approved requirements and flow diagrams into working configurations. Collaborate with business analysts, QA, and stakeholders to clarify requirements, support testing and UAT, and troubleshoot and resolve defects.

Requirements

Requires 8+ years of end-to-end contact center solution design, configuration, and deployment, with hands-on Google Dialogflow CX and Google CCAIP (UJET) experience. Candidates should understand contact center operations and advanced IVR and routing features, and have experience with Firestore, Node.js or Python integrations, webhooks, workforce and quality management, and compliance recording; French and English bilingual ability is preferred.

Skills

Google Dialogflow CX
Google CCAIP
UJET
IVR Configuration
Call Flow Design
Contact Center Routing
Firestore
Node.js
Python
Webhook Development
Serverless Functions
Workforce Management
Quality Management
Contact Center Analytics
DTMF
Omnichannel Service Design

Visa sponsorship

Not detected in the job text

Keywords

Contact Center as a Service
Google CCAIP
UJET
Google Dialogflow CX
Dialogflow Agents
Intents
Entities
Flows
Webhooks
Fulfillment
Firestore
DTMF
IVR
ACD
Call Routing
Queue and Skillset Assignment
Agent Assist
Workforce Management
Quality Management
Compliance Recording
Omnichannel
Service-Level Agreements
Node.js
Python
Serverless Functions
UAT
Sentiment Analysis
Generative Answers
Contact Center Analytics

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