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Added 47 mins ago
OT
Sr. Systems Analyst
Open Text Corporation
Mississauga, ON · Waterloo, ON
- Other
We are looking for a Senior Systems Analyst to support a range of OpenText products used across the enterprise. This role combines technical expertise, analytical and strategic thinking,…
Added 2 hours ago
T
Business Intelligence Analyst
Tookli
Montreal, QC
- Full-time
Company Description Tookli is a digital innovation partner that helps businesses and entrepreneurs turn their ambitions into impactful web, mobile, and AI-driven solutions. The company…
Added 4 hours ago
I
Cyber Security Consultant
Infosys
Ottawa, ON
- Full-time
Infosys Public Services is seeking a Cyber Security Analyst. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software…
Added 4 hours ago
I
Technology Analyst - GenAI
Infosys
Mississauga, ON
- Full-time
…frameworks. This role is ideal for an engineer with strong technical depth, a passion for building AI-powered applications, and experience delivering production-grade GenAI solutions in a…
Added 5 hours ago
R
Business Analyst
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Business Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.…
Added 5 hours ago
A
Forensic Analyst II
Arete
Canada
- Full-time
Performs and supports the team with digital forensic analysis on Windows, Apple Mac, and Linux based operating systems, in addition to the analysis of networking appliances including but…
Added 5 hours ago
M
Salesforce Functional Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…strategic initiatives that contribute to the organization’s digital…
Added 5 hours ago
GIS Coordinator, Edmonton Fire Rescue Services
City of Edmonton
AB
…As the GIS Coordinator, you will act as a transformational technical leader responsible for architecting and overseeing mission-critical spatial infrastructure. You will bridge operational…
Added 5 hours ago
UH
Project Analyst - Change Management
University Health Network
Toronto, ON
- Contract
The Project Analyst, Change Management plays a key role in supporting the successful planning, coordination, and execution of change management activities for Project WorkReady, a major…
Added 6 hours ago
Technology Analyst
Infosys
ON
…frameworks. This role is ideal for an engineer with strong technical depth, a passion for building AI-powered applications, and experience delivering production-grade GenAI solutions in a…
Added 6 hours ago
Principal Consultant
Infosys
ON
Infosys Public Services is seeking a Cyber Security Analyst. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software…
Added 6 hours ago
AT
Chief Anti-Money Laundering Officer (CAMLO) & Canadian MLRO
AML Talent
Canada
- $140,000 to $160,000 CAD / year
- Full-time
4. Workflow Management & Analyst Group Oversight
Added 7 hours ago
CT
Business Analyst
Connex Telecommunications Inc.
Toronto, ON
- $30 to $50 CAD / hour
- Contract
Business Analyst - Operations, Workforce & Process Improvement
Added 8 hours ago
M
Technical Program Management Analyst, Launch Program 2027 – Vancouver - Canada
Mastercard
Vancouver, BC
- Full-time
Technical Program Management Analyst, Launch Program 2027 – Vancouver - CanadaWhy join Mastercard’s Launch Program?
Added 8 hours ago
C
Senior Business Analyst
Co-operators
Burlington, ON
- Full-time
As the Senior Business Analyst you will be a subject matter expert and lead the development of stories (requirements), workflows and procedures, business analysis, acceptance testing, and…
Added 9 hours ago
TG
Junior GRC Analyst Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
Join the TMX Group team as a Junior GRC Analyst Intern and play an active role in maturing, maintaining, and supporting our enterprise cybersecurity governance structure. Reporting to the…
Added 9 hours ago
PC
Full Stack Developer
PwC Canada
Toronto, ON
- Full-time
Contribute to internal documentation for both technical (DevOps, engineering) and non-technical (analyst, client) audiences.
Added 10 hours ago
PC
Full Stack Developer
PwC Canada
Calgary, AB
- Full-time
Contribute to internal documentation for both technical (DevOps, engineering) and non-technical (analyst, client) audiences.
Added 10 hours ago
PC
Full Stack Developer
PwC Canada
Ottawa, ON
- Full-time
Contribute to internal documentation for both technical (DevOps, engineering) and non-technical (analyst, client) audiences.
Added 10 hours ago
CRM & CDP Technical - Integration Analyst (Microsoft Dynamics CRM and Bloomreach Customer Data Platform (CDP)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
…Customer Data Platform (CDP). This role is responsible for the technical oversight of data and integrations to ensure CRM and CDP are implemented as scalable, secure enterprise platforms…
Added 10 hours ago
Manager, Workforce Insights
Scotiabank
Toronto, ON
Positioned between Senior Workforce Analyst and Senior Manager, the role moves the function from execution and analysis to operational leadership, planning governance, stakeholder…
Added 11 hours ago
GT
Business Systems Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $60 CAD / hour
- Contract
…knowledge transfer and shadowing a current Business Systems Analyst. The role offers a great work culture with opportunities to network and grow within the organization, access to a wide…
Added 11 hours ago
MU
Functional Analyst - Office of the University Registrar
MacEwan University
AB · Edmonton, AB
- Full-time
As a Functional Analyst, you will play an important role in supporting technology and business processes across the student lifecycle, including admissions, recruitment, transfer credit,…
Added 11 hours ago
L
Business Analyst (Wholesale Lending)
LTM
Mississauga, ON
- Full-time
LTM is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by…
Added 11 hours ago
TG
Senior Quality Assurance Analyst
TMX Group
Montreal, QC
- Full-time
As a Senior Quality Assurance Analyst, you will join a fast-paced Agile squad - collaborating alongside Developers, Business Analysts, Architects, Product Owners, and a Scrum Master -…

Quantiphi

CCaaS Architect

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

About Quantiphi:

Quantiphi is an award-winning, AI-First global digital engineering company that helps the world’s leading Fortune 1000 organizations transform bold ideas into measurable business impact. We go beyond building innovative AI technologies - we solve the problems that matter most to our clients.

Since our founding in 2013, Quantiphi has built a proven track record of turning complex challenges into meaningful outcomes across industries.

Headquartered in Boston, with more than 4,000 professionals worldwide, we partner with global enterprises to deliver large-scale digital, cloud, and AI-driven transformation. #SolvingWhatMatters

We are an Elite and Premier partner to Google Cloud, AWS, NVIDIA, Snowflake, and other leading technology platforms, and our work has been recognized across the industry, including:

21 Google Cloud Partner of the Year awards in the past 10 years
3 AWS AI/ML Partner of the Year awards
3 NVIDIA Partner of the Year awards
3 Snowflake Partner of the Year awards
Rated Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst firms

Quantiphi delivers First-in-class AI solutions across Life Sciences, Healthcare, Banking, Financial Services, CPG, Manufacturing, Energy, High-Tech, Telecommunications, etc., powered by cutting-edge Generative AI and Agentic AI accelerators.

We are also proud to be certified as a Great Place to Work - reflecting our commitment to our people and our culture.

For more details, visit: Website or LinkedIn Page

About the Role:

We are looking for an Architect to support a Contact Center as a Service (CCaaS) deployment on Google CCAIP platform, building and configuring DTMF IVR menus and contact center call flows based on approved business and technical specifications.

Key Responsibilities:

Build and configure IVR menus, call routing paths, and queue/skillset assignments using Dialogflow, Firestore, and CCAIP
Translate BA-provided technical/IT requirements and flow diagrams into working call flow configurations
Develop and maintain Dialogflow agents/intents and Firestore data structures supporting call routing logic
Collaborate with BAs, QA, and business stakeholders to clarify requirements and resolve technical gaps
Support testing and UAT, troubleshooting and remediating defects identified in delivered call flows

Requirements:

8+ years designing, configuring, and deploying contact center solutions end-to-end
Strong, hands-on experience with Google Dialogflow (CX preferred): intents, entities, flows, webhooks, fulfillment, versioning, environments
Proven experience with Google CCAIP (UJET): tenant configuration, channel setup, routing, IVR, agent tools, workforce features
Solid understanding of contact center fundamentals: call flows, IVR, ACD, WFM, QA, omnichannel, SLAs, and service design
Dialogflow CX advanced features: DTMF, pages, parameters, conditions, routes, generative answers, sentiment analysis
Experience with UJET advanced configurations: custom routing, agent assist, IVR scripting, analytics
Configure efficient Firestore databases
Scripting/programming for integrations (Node.js, Python), serverless functions, and webhook development
Experience with workforce management, quality management, and compliance recording solutions
Bilingual French and English preferred

What’s in it for YOU at Quantiphi?

Join one of the world’s fastest-growing AI-first digital engineering companies and make a real impact at scale.
Lead and collaborate with a high-energy team of talented, driven individuals solving complex, meaningful challenges.
Work with Fortune 500 companies and disruptive innovators in a research-driven environment with 60+ patents.
Stay ahead of the curve by gaining hands-on experience with cutting-edge AI, ML, data, and cloud technologies while continuously upskilling.

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More about this job

Responsibilities

Build and configure IVR menus, call routing, queues, and skill assignments on Google CCAIP using Dialogflow and Firestore, translating approved requirements and flow diagrams into working configurations. Collaborate with business analysts, QA, and stakeholders to clarify requirements, support testing and UAT, and troubleshoot and resolve defects.

Requirements

Requires 8+ years of end-to-end contact center solution design, configuration, and deployment, with hands-on Google Dialogflow CX and Google CCAIP (UJET) experience. Candidates should understand contact center operations and advanced IVR and routing features, and have experience with Firestore, Node.js or Python integrations, webhooks, workforce and quality management, and compliance recording; French and English bilingual ability is preferred.

Skills

Google Dialogflow CX
Google CCAIP
UJET
IVR Configuration
Call Flow Design
Contact Center Routing
Firestore
Node.js
Python
Webhook Development
Serverless Functions
Workforce Management
Quality Management
Contact Center Analytics
DTMF
Omnichannel Service Design

Visa sponsorship

Not detected in the job text

Keywords

Contact Center as a Service
Google CCAIP
UJET
Google Dialogflow CX
Dialogflow Agents
Intents
Entities
Flows
Webhooks
Fulfillment
Firestore
DTMF
IVR
ACD
Call Routing
Queue and Skillset Assignment
Agent Assist
Workforce Management
Quality Management
Compliance Recording
Omnichannel
Service-Level Agreements
Node.js
Python
Serverless Functions
UAT
Sentiment Analysis
Generative Answers
Contact Center Analytics

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