About Quantiphi:
Quantiphi is an award-winning, AI-First global digital engineering company that helps the world’s leading Fortune 1000 organizations transform bold ideas into measurable business impact. We go beyond building innovative AI technologies - we solve the problems that matter most to our clients.
Since our founding in 2013, Quantiphi has built a proven track record of turning complex challenges into meaningful outcomes across industries.
Headquartered in Boston, with more than 4,000 professionals worldwide, we partner with global enterprises to deliver large-scale digital, cloud, and AI-driven transformation. #SolvingWhatMatters
We are an Elite and Premier partner to Google Cloud, AWS, NVIDIA, Snowflake, and other leading technology platforms, and our work has been recognized across the industry, including:
- 21 Google Cloud Partner of the Year awards in the past 10 years
- 3 AWS AI/ML Partner of the Year awards
- 3 NVIDIA Partner of the Year awards
- 3 Snowflake Partner of the Year awards
- Rated Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst firms
Quantiphi delivers First-in-class AI solutions across Life Sciences, Healthcare, Banking, Financial Services, CPG, Manufacturing, Energy, High-Tech, Telecommunications, etc., powered by cutting-edge Generative AI and Agentic AI accelerators.
We are also proud to be certified as a Great Place to Work - reflecting our commitment to our people and our culture.
For more details, visit: Website or LinkedIn Page
Job Description:
We are looking for a Test Automation/QA Engineer to support a Contact Center as a Service (CCaaS) deployment, validating that DTMF IVR menus, call routing, and queue/skillset configurations are built and functioning according to approved business and technical specifications.
Key Responsibilities:
- Design and execute test cases/scripts for IVR menus, call routing paths, and queue/skillset assignments
- Validate DTMF menu logic and call flows against approved business and IT specifications
- Identify, document, and track defects, working with developers and BAs to resolve gaps or ambiguities
- Support and coordinate UAT, ensuring delivered call flows align with business requirements before go-live
- Perform regression testing on call flows after configuration changes or fixes
Requirements:
- Bilingual - French and English
- Proven experience in QA/testing on large-scale contact center migrations or transformations
- Strong understanding of IVR design, call routing logic, queues, and skillset-based routing
- Strong analytical, documentation, and defect-tracking skills, with attention to detail
What’s in it for YOU at Quantiphi?
- Make an impact at one of the world’s fastest-growing AI-first digital engineering companies.
- Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues.
- Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines.
- Stay ahead of the curve - immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.
