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Quantiphi

Senior Test Automation Engineer (French)

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

About Quantiphi:

Quantiphi is an award-winning, AI-First global digital engineering company that helps the world’s leading Fortune 1000 organizations transform bold ideas into measurable business impact. We go beyond building innovative AI technologies - we solve the problems that matter most to our clients.

Since our founding in 2013, Quantiphi has built a proven track record of turning complex challenges into meaningful outcomes across industries.

Headquartered in Boston, with more than 4,000 professionals worldwide, we partner with global enterprises to deliver large-scale digital, cloud, and AI-driven transformation. #SolvingWhatMatters

We are an Elite and Premier partner to Google Cloud, AWS, NVIDIA, Snowflake, and other leading technology platforms, and our work has been recognized across the industry, including:

21 Google Cloud Partner of the Year awards in the past 10 years
3 AWS AI/ML Partner of the Year awards
3 NVIDIA Partner of the Year awards
3 Snowflake Partner of the Year awards
Rated Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst firms

Quantiphi delivers First-in-class AI solutions across Life Sciences, Healthcare, Banking, Financial Services, CPG, Manufacturing, Energy, High-Tech, Telecommunications, etc., powered by cutting-edge Generative AI and Agentic AI accelerators.

We are also proud to be certified as a Great Place to Work - reflecting our commitment to our people and our culture.

For more details, visit: Website or LinkedIn Page

Job Description:

We are looking for a Test Automation/QA Engineer to support a Contact Center as a Service (CCaaS) deployment, validating that DTMF IVR menus, call routing, and queue/skillset configurations are built and functioning according to approved business and technical specifications.

Key Responsibilities:

Design and execute test cases/scripts for IVR menus, call routing paths, and queue/skillset assignments
Validate DTMF menu logic and call flows against approved business and IT specifications
Identify, document, and track defects, working with developers and BAs to resolve gaps or ambiguities
Support and coordinate UAT, ensuring delivered call flows align with business requirements before go-live
Perform regression testing on call flows after configuration changes or fixes

Requirements:

Bilingual - French and English
Proven experience in QA/testing on large-scale contact center migrations or transformations
Strong understanding of IVR design, call routing logic, queues, and skillset-based routing
Strong analytical, documentation, and defect-tracking skills, with attention to detail

What’s in it for YOU at Quantiphi?

Make an impact at one of the world’s fastest-growing AI-first digital engineering companies.
Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues.
Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines.
Stay ahead of the curve - immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.

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More about this job

Responsibilities

Design and execute tests for IVR menus, DTMF logic, call routing, and queue or skillset configurations, validating them against approved specifications. Track and help resolve defects, coordinate UAT, and perform regression testing after configuration changes or fixes.

Requirements

The role requires bilingual French and English proficiency and proven QA or testing experience on large-scale contact center migrations or transformations. Candidates should understand IVR design, call routing, queues, and skill-based routing, and have strong analytical, documentation, and defect-tracking skills.

Skills

Test Automation
Quality Assurance
IVR Testing
DTMF Menu Logic
Call Routing
Queue Configuration
Skill-Based Routing
Test Case Design
Regression Testing
User Acceptance Testing
Defect Tracking
Contact Center Migrations
Analytical Skills
Documentation
French
English

Visa sponsorship

Not detected in the job text

Keywords

Contact Center as a Service
CCaaS
Test Automation
Quality Assurance
IVR
DTMF
Call Flows
Call Routing
Queues
Skillsets
Test Cases
Test Scripts
Business Specifications
Technical Specifications
Defect Tracking
User Acceptance Testing
Regression Testing
Contact Center Migrations
French
English

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