Customer Success Coordinator

Quantum Lifecycle Partners LP is the leading and largest vertically integrated IT Asset Disposition & Recycling processor in Canada. We are committed to enabling safe and secure reuse of electronics, responsible recycling of electronics to divert waste from landfill, and recovery of natural resources from obsolete electronics.

Title: Customer Service (Success) Coordinator

Compensation: starting at $47,500

Location: Laval, GTA - On-site during initial training; Hybrid work available after initial training period is completed, at the discretion of management.

Shift: 08:00am - 4:30pm, Monday - Friday

Type: Full-Time Permanent, Monday-Friday

Position Status: Permanent, Full-time

Existing Vacancy: No

Job Summary – Customer Service (Success) Coordinator

The Customer Service (Success) Coordinator will be considered an administrative employee with direct communication with Quantum's customers. The primary function of the position is to engage with new and existing customers in partnership with other members of the Customer Success, Business Development, or independently team. The Customer Service (Success) Coordinator  is responsible for various elements relating to customer support, in collaboration with other departments (finance, logistics, operations) to provide our contractual or ad-hoc services within the agreed service level agreement and customer satisfaction. Support includes, but is not limited to, account and batch creation, managing and facilitating customer shipments, establishing required reports, and supporting the effective and efficient management of specified, new and existing customer accounts.

Key Responsibilities

• Responsible for all facets of new account establishment, working with different internal departments including but not limited to finance, operations, logistics, etc. to ensure that customer expectations are met.
• Work within Quantum's database to generate accurate and timely reports to send to customers. These reports may include, but are not limited to, the following: data security certificates, recycling certificates, asset lists, and batch settlement reports.
• Act as a resource to solve problems and provide creative solutions to maximize the department's efficiency and processes.
• Ensure that operational teams have received processing instructions and that all customer-specific requirements are met.
• Work with the business development team to define customer needs locally, nationally and internationally.
• Take advantage of existing relationships to explore and discover new opportunities and areas of improvement within the existing customer base.

Qualifications:

Education and Experience:

• Post-secondary training in business or a related field
• 1-3 years of experience in administration, customer service, account coordination, or equivalent work experience
• Bilingualism (French and English) is a preferred for this position.

Job-Specific Knowledge and Skills

• Excellent customer service skills
• Strong communication and organizational skills
• Strong computer skills (Excel, Outlook, etc.) and attention to detail

What We Offer:

• Company paid Extended Health & Dental Benefits
• Disability & Life Insurance
• Company RRSP match up to 4%
• 3 Weeks paid vacation
• Education Reimbursement Program
• Employee Assistance Program
• Employee Purchase Program (up to 22% off on Qnovum.ca)
• Opportunity to play a part in protecting the environment and contributing to sustainability!

Quantum is an equal opportunity employer. We promote excellence through diversity and encourage all qualified persons to apply. We thank you for your interest; however, only those selected for an interview will be contacted. Quantum is also committed to providing accommodations for people with disabilities. If you require an accommodation, we will collaborate with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

Salary or wage rate ranges are the range in which Quantum reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members.

Automated technologies, such as artificial intelligence, may be incorporated into our recruitment process. This includes, but is not limited to, AI-driven screening and assessment methods.

To learn more about us, visit: www.quantumlifecycle.com