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Added 4 mins ago
SM
Experienced Underground Diamond Driller
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- Full-time
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Quantum Lifecycle Partners LP

Manager, IT Operations

Brampton, ON, Canada

$100,000 to $120,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Experience: 8+ years of hands-on progressive IT experience, including 3+ years leading infrastructure, support, or security teams.
Posting language: English
Posted: Jul 20, 2026

Original job description

Quantum Lifecycle Partners LP is Canada's largest and most important integrated computer asset disposal and recycling processor. We are committed to the safe and secure reuse of electronics, the responsible recycling of electronics to divert waste from landfills, and the recovery of natural resources from obsolete electronics.

Title: Manager, IT Operations

Location: Brampton, Hybrid

Position Status: Permanent Full-time

Existing Vacancy: Yes

Position Summary

The Manager, IT Operations, leads Quantum’s infrastructure, cybersecurity, and end-user support functions across cloud and on-premises environments.

Reporting to the VP of IT, this role manages a team of 5+ IT professionals, oversees key technology partners, and ensures secure, reliable, and responsive IT service delivery.

Key Responsibilities

Infrastructure & Cloud Operations

Oversee on-premises and Azure cloud infrastructure, including performance, availability, backup, disaster recovery, patching, and security.
Lead infrastructure projects such as cloud migrations, hybrid connectivity, Microsoft 365 administration, and automation improvements.

Cybersecurity

Manage cybersecurity across identity, endpoint, network, email, and cloud environments.
Support vulnerability management, incident response, ISO 27001 governance, and SOC 2 readiness.

IT Support & Service Delivery

Lead responsive Tier 1–Tier 3 IT support across all sites.
Improve ITSM practices, service desk performance, endpoint management, onboarding, and offboarding standards.

Team Leadership & Management

Coach and develop a team of infrastructure and support professionals.
Manage vendors and service providers, including service reviews, renewals, and statements of work.

Governance, Budget & Strategy

Support IT budgets, documentation, asset inventory, operational reporting, KPIs, and risk updates for senior leadership.

Qualifications

Experience

8+ years of hands-on progressive IT experience, including 3+ years leading infrastructure, support, or security teams.
Experience managing hybrid environments with a strong Microsoft Azure footprint.

Microsoft Azure & Cloud

Strong hands-on experience with Microsoft Azure, Entra ID, Azure networking, Azure Monitor, Backup, Site Recovery, and Microsoft 365 administration.
Solid understanding of cloud governance, app services, licensing, identity and access management, SSO, MFA, Conditional Access, and PIM.

Cybersecurity

Experience with Microsoft Defender, Sentinel, Purview, Intune security baselines, vulnerability management, and incident response.
Knowledge of ISO 27001, SOC 2 readiness, security controls, audits, risk management, Zero Trust, and vendor risk.

Infrastructure & Support

Strong knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy, networking, Wi-Fi, virtualization, Intune, and ITSM/ITIL practices.

Leadership & Soft Skills

Hands-on people leadership, communication, customer service, vendor management, budgeting, and problem-solving skills.

Education & Certifications

Degree in a related field or equivalent practical experience; relevant Azure, security, endpoint, CISSP, CISM, Security+, or ITIL certifications preferred.

What We Offer

Company-paid Extended Health & Dental Benefits
Disability and Life Insurance
RRSP Match Program up to 4%
Short Term Incentive Plan
3 weeks' vacation
Education Reimbursement Program
Employee Assistance Program
Safety Shoes & Glasses Reimbursement
Employee Purchase Program (up to 22% off on Qnovum.ca)
Opportunity to play a part in protecting the environment and contributing to sustainability!

Quantum is an equal opportunity employer. We promote excellence through diversity and encourage all qualified persons to apply. We thank you for your interest; however, only those selected for an interview will be contacted. Quantum is also committed to providing accommodations for people with disabilities. If you require an accommodation, we will collaborate with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

Salary or wage rate ranges are the range in which Quantum reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members.

Automated technologies, such as artificial intelligence, may be incorporated into our recruitment process. This includes, but is not limited to, AI-driven screening and assessment methods.

Quantum offers a unique insight into the E-waste industry, with its fast-paced and ever-changing environment! To learn more about us, visit: www.quantumlifecycle.com

Apply About employer

More about this job

Responsibilities

The Manager, IT Operations leads infrastructure, cybersecurity, and end-user support functions across cloud and on-premises environments. This role manages a team of IT professionals, oversees technology partners, and ensures secure, reliable, and responsive IT service delivery.

Requirements

Candidates must have 8+ years of progressive IT experience, including 3+ years in a leadership capacity. Strong hands-on expertise in Microsoft Azure, cybersecurity frameworks, and infrastructure management is required.

Skills

IT Infrastructure
Cybersecurity
Azure Cloud
Microsoft 365
Team Leadership
Vendor Management
ITSM
ITIL
Disaster Recovery
Vulnerability Management
Incident Response
Windows Server
Active Directory
Networking
Budgeting
Project Management

Benefits

Company-paid Extended Health & Dental Benefits
Disability and Life Insurance
RRSP Match Program
Short Term Incentive Plan
3 weeks' vacation
Education Reimbursement Program
Employee Assistance Program
Safety Shoes & Glasses Reimbursement
Employee Purchase Program

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Azure
Cybersecurity
Infrastructure
Microsoft 365
ISO 27001
SOC 2
ITSM
ITIL
Active Directory
Windows Server
Entra ID
Microsoft Defender
Sentinel
Intune
Zero Trust
Cloud Governance
Disaster Recovery
Vendor Management
Budgeting
CISSP
CISM
Security+
Networking
Virtualization
Identity and Access Management
Endpoint Management
Automation
Sustainability
E-waste

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