Administrative Coordinator - Regulatory Services

Position: Administrative Coordinator - Regulatory Services
Location: Toronto, ON (Hybrid)
Salary: $25 per hour
Posting Type: Open vacancy
Job Type: 6-month contract with potential for extension or permanent employment

We are currently seeking a detail-oriented Administrative Coordinator to join a well-established professional organization in Toronto. This is a hybrid opportunity ideal for someone who enjoys a combination of administrative coordination, customer service, and detailed document processing.

The successful candidate will assist with applications, maintain accurate records, respond to inquiries, and support various registration and compliance-related processes. We are looking for someone who is organized, resourceful, and comfortable working in a fast-paced environment where accuracy, professionalism, and excellent customer service are essential.

Key Responsibilities:

- Review and process applications and supporting documentation, ensuring information is accurate, complete, and aligned with established policies and procedures.
- Respond to inquiries from applicants, members, and other stakeholders via email and phone, providing professional and timely customer service.
- Assist individuals with navigating application processes, understanding requirements, and resolving documentation or registration-related inquiries.
- Coordinate administrative activities, including renewals, record updates, compliance tracking, and follow-up communications.
- Maintain accurate and up-to-date information within internal databases, spreadsheets, and electronic filing systems.
- Prepare correspondence, reports, letters, and other administrative documentation.
- Review records and supporting materials to identify missing information, discrepancies, or outstanding requirements.
- Track deadlines, monitor application statuses, and follow up with individuals to ensure timely processing.
- Support internal teams with regulatory administration, file reviews, and special projects.
- Identify opportunities to improve administrative workflows, documentation processes, and overall service delivery.

Qualifications and Experience:

- Post-secondary education in Business Administration, Office Administration, or a related field is preferred.
- 2+ years of experience in administration, customer service, application processing, or a similar office-based role.
- Strong customer service skills with the ability to respond to inquiries professionally, clearly, and patiently.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines.
- Experience using CRM systems, databases, or Salesforce is considered an asset.

Please send your resume in Word version to angelica.stewart@quantum.ca.

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All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.

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