Bilingual Customer Service Representative

Position: Bilingual Customer Service Representative
Location: Toronto, ON
Salary: $25-$28 per hour
Job Type: 6 months (with potential for extension)
Work Model: Hybrid (1 day on-site)
Posting Type: Open vacancy

Are you fluent in English and French and enjoy helping people? Join our client, a respected non-profit organization, where your work will support important programs and ensure a positive experience for community members. As a Bilingual Customer Service Representative, you'll be the friendly voice assisting supporters and providing clear, professional guidance.

What You'll Do:

- Answer inbound calls in English and French.
- Provide clear, accurate information about programs, policies, and processes.
- Assist supporters with completing contributions and updating their records.
- Resolve inquiries in a timely and professional manner.
- Maintain detailed records of interactions.
- Collaborate with internal teams to ensure a smooth supporter experience.

What You Bring:

- Fluency in English and French (spoken and written).
- Excellent communication and interpersonal skills.
- Customer service or call center experience preferred.
- Detail-oriented with strong organizational skills.
- Able to work independently and collaboratively as part of a team.

Apply today - your next great opportunity starts here!

Please send a Word version of your resume to angela.quinlan@quantum.ca.

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All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.

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