Service Manager - HVAC

Position: Service Manager - HVAC
Location: Calgary, AB
Salary: $90K-$100K
Industry: HVAC / Home Services

Are you an experienced HVAC professional with strong technical knowledge of furnaces and a passion for leading and developing service teams?

Our client, an established and growing home services organization, is seeking a Service Manager to lead its Calgary service operations.

This is an excellent opportunity for an experienced HVAC leader who combines technical expertise with strong people leadership, operational management, and a hands-on approach to supporting field technicians.

What will you do?

- Lead, coach, and develop a team of HVAC Service Technicians.
- Provide remote technical troubleshooting support to technicians, particularly with furnace-related issues.
- Provide hands-on field support through ride-alongs and site visits when required.
- Oversee daily service operations, scheduling, staffing, and technician productivity.
- Monitor service quality, customer satisfaction, and operational KPIs.
- Manage labour costs, budgets, profitability, and operational performance.
- Identify opportunities to improve service delivery, efficiency, and team performance.
- Handle customer escalations and promote a culture of accountability and continuous improvement.

What are you looking for?

- Strong HVAC industry experience is essential.
- Solid technical understanding of furnaces and HVAC service operations.
- Previous experience leading, supervising, or managing HVAC Service Technicians.
- Ability to troubleshoot technical issues over the phone and confidently guide technicians through solutions.
- Comfortable providing hands-on technical support in the field when required.
- Strong leadership, communication, and problem-solving skills.
- Experience with service management, scheduling, labour costs, productivity, and operational performance.
- A hands-on leadership style with a focus on team development, customer satisfaction, and operational excellence.

A Gas Fitter Class B or Class A license would be an asset but is not essential. Strong HVAC technical knowledge and proven leadership experience are the priorities.

What's in it for you?

- Competitive salary of $90K-$100K + bonus and other incentives.
- Opportunity to lead and make an impact on an established service operation.
- Professional development and ongoing training.
- Long-term career growth potential.

If you're an experienced HVAC professional who understands furnaces, enjoys supporting technicians, and has the leadership skills to drive a successful service operation, we'd love to hear from you!

All inquiries will be treated with the strictest confidence.

To apply, please send your resume to the posting or directly to Marianna Guenette at mguenette@quantum.ca.

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All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.

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