Job Summary
We are seeking a Spanish-speaking Azure Support Engineer to provide technical support and troubleshoot customer-reported issues in Spanish. The ideal candidate will have strong communication and problem-solving skills, a passion for technology, and a foundational understanding of cloud computing and Microsoft Azure.
Key Responsibilities
- Provide technical support and resolve customer-reported issues in Spanish.
- Communicate effectively with customers in both Spanish and English, verbally and in writing.
- Troubleshoot technical issues using strong analytical and logical problem-solving skills.
- Investigate incidents, identify root causes, and provide appropriate resolutions or workarounds.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Support customers across cloud and on-premises environments.
- Develop an understanding of Microsoft Azure services, cloud concepts, and deployment models.
- Maintain clear and accurate documentation of customer issues, troubleshooting steps, and resolutions.
- Work from the office regularly based on business requirements.
