Azure Support Engineer – Spanish
- Calgary, AB, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
Job Summary
We are seeking a Spanish-speaking Azure Support Engineer to provide technical support and troubleshoot customer-reported issues in Spanish. The ideal candidate will have strong communication and problem-solving skills, a passion for technology, and a foundational understanding of cloud computing and Microsoft Azure.
Key Responsibilities
- Provide technical support and resolve customer-reported issues in Spanish.
- Communicate effectively with customers in both Spanish and English, verbally and in writing.
- Troubleshoot technical issues using strong analytical and logical problem-solving skills.
- Investigate incidents, identify root causes, and provide appropriate resolutions or workarounds.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Support customers across cloud and on-premises environments.
- Develop an understanding of Microsoft Azure services, cloud concepts, and deployment models.
- Maintain clear and accurate documentation of customer issues, troubleshooting steps, and resolutions.
- Work from the office regularly based on business requirements.
More about this job
Responsibilities
Provide technical support in Spanish and English, troubleshoot customer-reported issues, investigate incidents, and deliver resolutions or workarounds. Collaborate with cross-functional teams, support cloud and on-premises environments, and document issues and troubleshooting outcomes.
Requirements
The role calls for strong communication and problem-solving skills, a passion for technology, and a foundational understanding of cloud computing and Microsoft Azure. Spanish and English communication skills are needed, and the employee must work from the office regularly based on business requirements.
Skills
- Technical Support
- Troubleshooting
- Spanish Communication
- English Communication
- Analytical Problem-Solving
- Root Cause Analysis
- Incident Investigation
- Customer Service
- Cross-Functional Collaboration
- Cloud Computing
- Microsoft Azure
- On-Premises Environments
- Technical Documentation
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Microsoft Azure
- Cloud Computing
- Technical Support
- Troubleshooting
- Customer-Reported Issues
- Spanish
- English
- Analytical Skills
- Logical Problem-Solving
- Incident Investigation
- Root Cause Analysis
- Resolutions
- Workarounds
- Cross-Functional Teams
- Cloud Environments
- On-Premises Environments
- Azure Services
- Cloud Concepts
- Deployment Models
- Technical Documentation