Closed listing
Customer Success Manager
- Montreal, QC, Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Experience
- 3–5 years of experience in Customer Success, Technical Customer Success, Technical Account Management, or a similar client-facing technical role.
- Posting language
- English
- Posted
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Original job description
Archived listing. The details below describe a past opening.
Customer Success
Contract – 6+ months
Location – Montreal (3 days a week onsite)
Imperative skills - Dynatrace APM, Splunk, Customer Success.
- 3–5 years of experience in Customer Success, Technical Customer Success, Technical Account Management, or a similar client-facing technical role.
- Experience with Observability, APM, Distributed Tracing, or OpenTelemetry.
- Understanding of application instrumentation and telemetry.
- Hands-on Linux experience and technical troubleshooting skills.
- Strong customer relationship and stakeholder management skills.
- Experience with project coordination and cross-functional teams.
More about this job
Responsibilities
Manage customer success activities in a technical, client-facing role, supporting customers with observability and application performance monitoring needs. Coordinate projects and work with customers, stakeholders, and cross-functional teams.
Requirements
Requires 3–5 years of experience in customer success, technical customer success, technical account management, or a similar client-facing technical role. Candidates should have experience with observability, APM, distributed tracing, or OpenTelemetry, understand application instrumentation and telemetry, and bring hands-on Linux troubleshooting and strong relationship, stakeholder management, and project coordination skills.
Skills
- Dynatrace APM
- Splunk
- Customer Success
- Technical Customer Success
- Technical Account Management
- Observability
- Application Performance Monitoring
- Distributed Tracing
- OpenTelemetry
- Application Instrumentation
- Telemetry
- Linux
- Technical Troubleshooting
- Stakeholder Management
- Project Coordination
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Technology
- Management & Leadership
- Consulting
Keywords
- Dynatrace APM
- Splunk
- Customer Success
- Technical Customer Success
- Technical Account Management
- Observability
- Application Performance Monitoring
- Distributed Tracing
- OpenTelemetry
- Application Instrumentation
- Telemetry
- Linux
- Technical Troubleshooting
- Customer Relationships
- Stakeholder Management
- Project Coordination
- Cross-Functional Teams
- IT Services
- IT Consulting