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Quantum World Technologies Inc.

IT support Technician

Mirabel, QC, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English · French
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

We are looking for a L2 Support Technician with hands-on experience in Manufacturing IT / Production environments.

MES / Manufacturing Execution Systems
Production-line & endpoint support

Read the full bilingual original

We are looking for a L2 Support Technician with hands-on experience in Manufacturing IT / Production environments.

🔹 Key Skills:

MES / Manufacturing Execution Systems

Production-line & endpoint support

Barcode scanners, barcode printers, printers, scanners & smart devices

ServiceNow / ITSM

Incident, Problem & Change Management

SLA & Incident Management

Issue triage and cross-functional coordination

OEM / Vendor / Stakeholder coordination

Shift-based production support

🔹 Preferred Experience:

Manufacturing IT / ShopFloor Support

MES / Production systems

Production-line / line-side IT support

🔹 Language Requirements: French and English

Apply About employer

More about this job

Responsibilities

Provide L2 IT support for manufacturing and production environments, including MES, production systems, endpoints, and line-side devices. Triage and manage incidents while coordinating with cross-functional teams, OEMs, vendors, and stakeholders to support production operations and meet SLAs.

Requirements

Hands-on experience in Manufacturing IT, shop-floor support, MES or production systems, and production-line IT support is sought. The role requires French and English, along with experience in ITSM, incident management, issue triage, and shift-based production support.

Skills

MES
Manufacturing IT
Production-Line Support
Endpoint Support
Barcode Scanners
Barcode Printers
Printers
Scanners
Smart Devices
ServiceNow
ITSM
Incident Management
Problem Management
Change Management
Issue Triage
Vendor Coordination

Visa sponsorship

Not detected in the job text

Keywords

L2 Support
Manufacturing IT
Production Environment
MES
Manufacturing Execution Systems
Shop-Floor Support
Production Systems
Production-Line Support
Line-Side IT Support
Endpoint Support
Barcode Scanners
Barcode Printers
Printers
Scanners
Smart Devices
ServiceNow
ITSM
Incident Management
Problem Management
Change Management
SLA Management
Issue Triage
Cross-Functional Coordination
OEM Coordination
Vendor Coordination
Stakeholder Coordination
Shift-Based Support
French
English

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