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Quectel

Electronics Engineer

Richmond, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Jan 2, 2027
Experience: · 1–3 years of hardware development or customer support experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Summary

The electronic engineer is a core interface for customer hardware support from the R&D team. This role independently performs customer design reviews, customer issue debugging, and customer technical consultation, and is able to provide on-site support at customer locations. The role also undertakes part of PCBA/ODM project development.

Key Responsibilities

Common Task

· At least able to handle technical support issues for 1 product categories (cellular/WIFI/GNSS/antenna) of the company.

· Capable of handling customer issues and providing technical support for 1-3 countries within a region (NA).

· Provide on-site technical support to customers.

Customer Support

Customer Design Review

· Independently review customer schematics and PCB layouts and issue formal Customer Hardware Design Review Reports.

· Provide executable corrective actions for high-risk items and drive closure with customers.

· Coordinate with internal RF for joint reviews.

· Support customer design-in, technical workshops, and training.

Customer Issue Debug

· Handle common issues: no boot, power drop, reset abnormality, USB enumeration failure, communication errors, SIM not detected, audio noise, EMC failure, overheating, etc.

· Produce root cause analysis, temporary measures, long-term measures, and analysis/FA reports.

· Coordinate internal resources and drive issue closure.

Customer Technical Consultation

· Act as the main customer hardware technical interface and independently answer complex questions.

· Support customer training, reference design explanation, and hardware design guideline communication.

· Identify customer requirements and convert them into internal requirements or assessment tasks.

PCBA/ODM Project Development

· Participate schematic design, PCB layout review, BOM, and test plans.

· Debug prototypes and support pilot production and mass production introduction.

· Collaborate with project, software, RF, test, and quality teams to ensure hardware delivery.

Qualifications

· Bachelor’s degree or above in Electronics Engineering, Communications, Automation, or a related field.

· 1–3 years of hardware development or customer support experience.

· Ability to independently handle customer hardware issues and coordinate cross-functional teams.

· Familiarity with Quectel module hardware design is preferred.

· Capable of on-site customer support and willing to travel.

· Fluent English; Chinese is a plus.

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More about this job

Responsibilities

Provide customer-facing hardware support, including design reviews, issue debugging, technical consultation, training, and on-site assistance. Participate in PCBA/ODM development from schematic and layout review through prototype debugging and production introduction, coordinating with internal teams to deliver hardware.

Requirements

Requires a bachelor's degree or higher in Electronics Engineering, Communications, Automation, or a related field, and 1–3 years of hardware development or customer support experience. Candidates should be able to independently resolve customer hardware issues, coordinate across teams, travel for on-site support, and communicate fluently in English; Quectel module hardware design familiarity is preferred.

Skills

Customer Hardware Support
Schematic Review
PCB Layout Review
Hardware Debugging
Root Cause Analysis
RF Coordination
PCBA Development
ODM Project Development
Prototype Debugging
Pilot Production Support
Mass Production Introduction
Cross-Functional Collaboration
Customer Technical Consultation
Technical Training
English Communication

Visa sponsorship

Not detected in the job text

Keywords

Electronics Engineering
Communications
Automation
Customer Hardware Support
Hardware Development
Cellular
Wi-Fi
GNSS
Antenna
Customer Design Review
Schematics
PCB Layout
PCBA
ODM
RF
Hardware Debugging
Root Cause Analysis
Failure Analysis
EMC
USB Enumeration
SIM
BOM
Test Plans
Prototype Debugging
Pilot Production
Mass Production
Quectel Modules
Customer Training
Technical Consultation
Cross-Functional Collaboration

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