Adobe CDP Architect
Job Summary
We are seeking an experienced Adobe CDP Architect to lead a customer data and journey transformation program. This role will be responsible for driving customer journey discovery, designing scalable customer data architectures, and leading the implementation of Adobe Real-Time Customer Data Platform solutions.
The ideal candidate will serve as the bridge between business stakeholders and technical teams, translating customer experience objectives into scalable, privacy-compliant customer data solutions. This role requires deep expertise in customer data platforms, identity resolution, customer journey design, and enterprise-scale customer profile management.
Key Responsibilities
Journey Mapping & Customer Experience Design
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Lead customer journey mapping workshops with business and technology stakeholders.
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Identify and prioritize customer journeys across onboarding, communications, billing, self-service, customer engagement, and service operations.
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Translate business requirements into customer data, identity, segmentation, and activation strategies.
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Define customer experience KPIs, success metrics, and measurement frameworks.
Adobe CDP Architecture & Solution Design
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Own end-to-end architecture design for Adobe Real-Time Customer Data Platform.
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Design and implement:
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Customer profile schemas
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Identity resolution frameworks
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Namespace strategies
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Data ingestion architectures (batch, streaming, API)
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Consent and governance models
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Develop scalable unified customer profiles across multiple customer touchpoints and data sources.
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Define audience segmentation and activation strategies aligned to customer journeys.
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Ensure alignment with Adobe Experience Platform best practices and enterprise architecture standards.
Implementation Leadership
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Provide architectural leadership throughout Adobe CDP implementation initiatives.
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Collaborate with delivery teams to ensure successful deployment and adoption.
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Support integration with:
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CRM platforms
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Billing systems
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Customer Information Systems (CIS)
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Call center platforms
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Web and mobile applications
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Operational and IoT data sources
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Guide testing, validation, deployment, and production readiness activities.
Data Governance, Privacy & Compliance
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Design privacy-by-design solutions aligned with regulatory and organizational requirements.
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Establish data governance standards including:
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Consent management
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Data classification
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Data retention policies
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Access controls and usage policies
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Collaborate with Privacy, Legal, Security, and Compliance teams to ensure governance requirements are met.
Stakeholder & Program Leadership
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Act as a trusted advisor to business and executive stakeholders.
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Facilitate workshops, architecture reviews, and strategic planning sessions.
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Support roadmap development, MVP planning, and value realization initiatives.
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Contribute to operating model design, knowledge transfer, and organizational enablement.
Required Qualifications
Core Experience
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7-10+ years of experience in Customer Data, Martech, Digital Architecture, or Customer Experience technology roles.
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3+ years of hands-on experience with Adobe Real-Time Customer Data Platform.
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Strong experience in customer journey mapping and enterprise customer experience design.
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Proven expertise designing and implementing unified customer profiles at scale.
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Strong understanding of:
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Identity resolution
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Customer data modeling
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Schema design
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Audience segmentation
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Customer activation strategies
Adobe Experience Platform Expertise
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Hands-on experience with:
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Adobe Real-Time Customer Data Platform
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Adobe Experience Platform
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Experience with Adobe Journey Optimizer preferred.
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Experience with Adobe Analytics, Tags, and Data Collection preferred.
Consulting & Leadership
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Strong stakeholder management and executive communication skills.
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Proven ability to facilitate workshops and lead discovery sessions.
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Ability to translate business requirements into scalable technical solutions.
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Experience working within complex, multi-vendor delivery environments.
Preferred Qualifications
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Experience in Utilities, Energy, Telecommunications, or other regulated industries.
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Familiarity with:
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Customer Information Systems (CIS)
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Billing platforms
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Call center technologies
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IoT and AMI data environments
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Adobe certifications in AEP, CDP, or Solution Architecture.
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Experience with Agile delivery methodologies and enterprise transformation programs.
Key Skills & Competencies
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Adobe Real-Time CDP Architecture
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Adobe Experience Platform (AEP)
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Adobe Journey Mapping & Customer Experience Design
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Identity Resolution & Unified Customer Profiles
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Data Modeling & Schema Design
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Audience Segmentation & Activation
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Data Governance & Privacy Compliance
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Adobe Journey Optimizer
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Stakeholder Management & Consulting
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Enterprise Solution Architecture & Digital Transformation