Business Systems Analyst
- Toronto, ON, Canada
Contract
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Job details
- Job type
- Contract
- Apply by
- Experience
- 7+ years of experience in Business Systems Analysis within enterprise environments.
- Posting language
- English
- Posted
Original job description
Job Title: Business Systems Analyst
Work Site: Toronto, Canada (Hybrid)
Employment Type: Contract with a possible 3-month Contract-to-Hire (CTH) opportunity
Job Summary
We are seeking an experienced Business Systems Analyst with 7+ years of experience in business systems analysis within enterprise environments. The ideal candidate will have recent experience in the Hospitality or Retail industry, with expertise in requirements gathering, process modeling, documentation, and stakeholder management.
The candidate should have experience working with CRM, POS, reservation, booking, loyalty, and financial systems, along with a strong understanding of Agile and Waterfall delivery methodologies and the full software development lifecycle (SDLC). Experience with Property Management Systems (PMS), cloud platforms, and AI-enabled productivity tools would be an added advantage.
Key Responsibilities
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Collaborate with business stakeholders to gather, analyze, and document business, functional, and non-functional requirements.
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Lead discovery workshops, stakeholder interviews, and process mapping sessions to understand business needs and existing workflows.
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Prepare detailed business requirements documents (BRDs), functional specifications, user stories, acceptance criteria, use cases, and process flows.
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Facilitate prioritization sessions and support product backlog management.
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Conduct gap analysis, identify process improvement opportunities, and perform solution impact assessments.
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Support User Acceptance Testing (UAT) planning and execution, defect resolution, and production rollout activities.
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Participate in Agile ceremonies, including Sprint Planning, Backlog Grooming, Daily Standups, Sprint Reviews, and Retrospectives.
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Support the software development lifecycle by ensuring requirements are clearly documented, communicated, and aligned with business objectives.
Required Qualifications
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7+ years of experience in Business Systems Analysis within enterprise environments.
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Recent experience in the Hospitality or Retail industry.
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Experience working with CRM, POS, reservation, booking, loyalty, and financial systems.
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Proficiency in Agile and Waterfall delivery methodologies.
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Experience with Jira, Confluence, Azure DevOps, or comparable tools.
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Strong stakeholder management, communication, and documentation skills.
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Experience supporting the full software development lifecycle (SDLC).
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Expertise in requirements gathering, process modeling, and documentation.
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Strong analytical and problem-solving skills.
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Excellent verbal and written communication skills.
Preferred Qualifications
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Strong experience with Property Management Systems (PMS), such as Oracle OPERA, Maestro, Cloudbeds, or similar platforms.
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Knowledge of cloud platforms such as Microsoft Azure or AWS.
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CBAP, PMI-PBA, Agile, Scrum, or SAFe certifications.
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Hands-on experience using AI-enabled tools, such as Microsoft Copilot, to improve productivity across the software development lifecycle, including documentation, requirements management, user story refinement, and knowledge management.
More about this job
Responsibilities
The Business Systems Analyst at Querentia Inc. will work with business stakeholders to gather and document requirements, run workshops and process mapping, and write specifications and user stories. The role also supports testing, prioritization and Agile ceremonies through to production rollout.
Requirements
Querentia Inc. needs candidates with 7+ years of business systems analysis in enterprise settings and recent hospitality or retail experience. Candidates should know CRM, POS, reservation, loyalty and financial systems, and Agile and Waterfall methods.
Skills
- Requirements gathering
- Process modeling
- Functional specifications
- User stories
- Acceptance criteria
- Use cases
- Gap analysis
- Stakeholder management
- Agile
- Waterfall
- Scrum
- Backlog management
- User acceptance testing (UAT)
- SDLC
- Jira
- Confluence
- Azure DevOps
- CRM systems
- POS systems
- Reservation systems
- Booking systems
- Loyalty systems
- Financial systems
Categories
- Technology
- Consulting
- Hospitality
- Software
- Data & Analytics
Keywords
- Business Systems Analyst
- business analysis
- requirements gathering
- process modeling
- BRD
- user stories
- acceptance criteria
- Agile
- Waterfall
- SDLC
- Jira
- Confluence
- Azure DevOps
- CRM
- POS
- reservation systems
- loyalty systems
- hospitality
- retail
- Property Management System
Seniority
Senior
Tools
- Jira
- Confluence
- Azure DevOps
- Property Management Systems
- Oracle OPERA
- Maestro
- Cloudbeds
- Microsoft Azure
- AWS
- Microsoft Copilot
Languages
- English