Senior Service Designer
- Remote, Canada
Remote
Contract
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Job details
- Job type
- Contract
- Workplace
- Remote
- Apply by
- Remote eligibility
- Canada listed. Check the posting for province restrictions.
- Experience
- Minimum 7 years experience within the last 10 years in human-centered service design.
- Posting language
- English
- Posted
Original job description
Role Overview
The Senior Service Designer will lead service discovery and design activities for Workflow Services, including facilitating workshops, developing service blueprints and user journey maps, and defining future-state, Single Digital Gateway (SDG)-aligned workflows. The role will work collaboratively with product, UX, development, and platform teams to ensure workflow designs are reusable, scalable, and aligned with enterprise standards.
Demonstrated Experience
•
Minimum 7 years experience within the last 10 years in human-centered service design.
•
Demonstrated experience with complex government or enterprise platforms.
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Expertise in journey mapping, service blueprints, co-design, and facilitation.
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Strong experience working within agile delivery models.
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Experience with FigJam, Miro, Figma, or similar tools.
Preferred Experience
Preference may be given to candidates with:
•
Experience designing services that integrate across enterprise common platforms.
More about this job
Responsibilities
The Senior Service Designer at Querentia Inc. will lead workshops and map how services work for users today and in the future. They will work with product, UX, development and platform teams to make workflows reusable and scalable.
Requirements
Querentia Inc. needs candidates with 7+ years of recent human-centred service design experience, including on complex government or enterprise platforms. Candidates should be skilled in journey mapping, service blueprints, co-design and facilitation, and comfortable in agile teams.
Skills
- Service design
- Journey mapping
- Service blueprinting
- Co-design
- Facilitation
- Workshop facilitation
- Agile delivery
- Figma
- FigJam
- Miro
- User experience design
- Future-state workflow design
- Single Digital Gateway alignment
- Enterprise platform integration
- Stakeholder collaboration
- Workflow design
- Reusable service design
- Government platform experience
Categories
- Consulting
- Technology
- Government & Public Sector
Keywords
- service design
- senior service designer
- journey mapping
- service blueprint
- co-design
- facilitation
- workshops
- agile
- Figma
- FigJam
- Miro
- user experience
- UX
- Single Digital Gateway
- SDG
- workflow services
- government digital services
- enterprise platforms
- contract
- human-centred design
Seniority
Senior
Tools
- Figma
- FigJam
- Miro