ServiceNow APM developer
- Ottawa, ON, Canada
Contract
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Job details
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
Summary:
We are seeking a skilled professional to configure and enhance the Application Portfolio Management (APM) module, focusing on workflows, automation, business rules, and reporting. The role involves close collaboration with PMO and business stakeholders to translate demand and intake requirements into effective system configurations, ensuring streamlined processes, accurate data structures, and strong visibility into portfolio demand and performance.
Job Description:
- Configure the Application Portfolio Management module, including forms, fields, scoring models, and lifecycle stages.
- Build and modify workflows, including approvals, routing logic, scoring automation, and integration with Portfolio and Project workflows.
- Develop custom business rules, client scripts, UI actions, and script includes to support tailored business logic for demand intake and evaluation.
- Design and implement Flow Designer or Workflow Editor automation to streamline demand creation, updates, assessments, and transitions.
- Work with PMO and business stakeholders to translate intake requirements into system functionality and iterative configuration updates.
- Configure and maintain APM data structures.
- Create reports and dashboards to support demand pipeline visibility, approvals, and KPIs (e.g., volume, throughput, prioritization, capacity impacts).
- Manage update sets, environment migrations, and testing cycles to ensure proper deployment of configured functionality.
- Document functional designs, configuration details, and workflow logic to support maintenance and knowledge transfer.
- Participate in requirement refinement workshops, demos, and iterative design sessions with business and technical team
More about this job
Responsibilities
The ServiceNow APM developer at Querentia Inc. will configure the APM module, build workflows and automation, and create business rules and reports. The role turns intake requirements from PMO and business teams into working system functions and deploys them through update sets.
Requirements
Candidates need hands-on ServiceNow experience configuring the APM module, workflows, and Flow Designer automation. Strong scripting for business rules, client scripts and UI actions, plus the ability to document designs and work with stakeholders, are expected.
Skills
- ServiceNow
- Flow Designer
- Workflow Editor
- Business rules
- Client scripts
- UI actions
- Script includes
- JavaScript
- Update sets
- Reporting and dashboards
- Workflow configuration
- Requirements gathering
- Stakeholder collaboration
- Environment migration
- Testing
Categories
- Technology
- Software
- Consulting
- Data & Analytics
Keywords
- ServiceNow
- APM
- ServiceNow developer
- Flow Designer
- Workflow Editor
- business rules
- client scripts
- UI actions
- script includes
- update sets
- reporting
- dashboards
- PMO
- portfolio management
- demand management
- IT portfolio
- contract
- ServiceNow APM developer
Tools
- Flow Designer
- Workflow Editor
- Update sets
Languages
- English