Role Overview
We are seeking a Tableau Administrator / System Application Analyst with strong expertise in managing and supporting enterprise Tableau environments. The ideal candidate will have hands-on experience with Tableau Desktop, Tableau Prep Builder, and Tableau Server (Cloud) along with a solid understanding of enterprise infrastructure, including networking, security, authentication, and system administration.
This role requires an operationally disciplined, security-conscious, and proactive professional with strong troubleshooting skills and the ability to collaborate with IT teams, business stakeholders, and vendors to ensure platform stability, performance, and governance.
Key Responsibilities
Service Management
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Manage and fulfill Tableau-related service requests in ServiceNow , including routing requests related to Tableau Catalog and Business Intelligence Analytics.
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Triage, investigate, and resolve Tableau incidents logged in ServiceNow.
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Support development of new Tableau ServiceNow catalog items and maintain Tableau application records in the CMDB.
Access & Content Management
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Manage user onboarding/offboarding, group memberships, role assignments, and permissions.
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Administer Tableau content including workbooks, data sources, projects, and flows .
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Maintain content ownership, certification, and archiving standards.
Platform Administration
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Provision new business units or teams onto the Tableau platform.
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Maintain Tableau repository metadata, tags, ownership standards, and documentation.
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Manage Tableau license assignments, reclamation, and compliance tracking.
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Maintain Tableau connection strings and service account credentials.
Security & Compliance
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Investigate and route security vulnerabilities for mitigation.
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Manage SSL certificate renewals and validation for Tableau Server.
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Perform governance audits covering licenses, scheduler, metadata, permissions, and access controls.
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Support enterprise security changes such as firewall updates and infrastructure testing.
Backup, Monitoring & Maintenance
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Execute and validate Tableau Server backups and ensure restore readiness.
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Monitor logs, alerts, and system behavior to proactively identify issues.
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Track platform health, performance, and capacity trends.
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Support and validate monthly Windows patching activities .
Vendor & Stakeholder Engagement
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Engage with Tableau vendor support and manage technical support cases.
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Conduct deployment reviews with vendor teams and recommend improvements.
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Communicate maintenance schedules, downtime notifications, and platform updates to stakeholders.
Governance & Documentation
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Maintain Tableau governance documentation, operational runbooks, and solution design artifacts.
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Support governance reviews and audits.
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Build analytics dashboards for platform usage, performance monitoring, deployments, and audits.
Community & Operational Support
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Moderate internal Tableau community channels and respond to user queries.
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Participate in Tableau community events and knowledge-sharing sessions.
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Provide advisory support to business teams on Tableau capabilities and best practices.
Platform Optimization
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Identify and implement platform improvements and operational enhancements .
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Support new data connectivity requirements including firewall configurations, drivers, and connection setup.
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Manage Tableau Server configuration settings including TSM configuration, topology, scheduler, and IP whitelisting .
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Install and maintain Tableau plugins and extensions.
Critical Event Support
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Support platform monitoring during critical operational or storm events , including non-office hours when required.
Required Qualifications
- Strong hands-on experience administering Tableau Server, Tableau Desktop, and Tableau Prep Builder .
- Experience supporting enterprise BI platforms within large-scale infrastructure environments .
- Familiarity with ServiceNow for incident, request, and CMDB management .
- Knowledge of networking, authentication, SSL certificates, SMTP, patching, backups, and security best practices .
- Strong troubleshooting and problem-solving skills.
- Ability to collaborate across IT teams, business users, and vendor support teams .
Preferred Qualifications
- Experience supporting Tableau Cloud environments .
- Knowledge of BI governance, metadata management, and platform analytics .
- Experience with enterprise security and infrastructure changes .
- Prior experience managing Tableau licensing, deployments, and platform optimization initiatives .
