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Added 27 mins ago
SG
Senior Automation Engineer
Socomec Group
Brampton, ON
- Full-time
Socomec is seeking a Senior Automation Engineer to join our Energy Storage Systems (ESS) R&D team. This role will focus on the development, integration, testing, and commissioning of…
Added 27 mins ago
SG
Electrical Engineer & Project Manager, BESS
Socomec Group
Brampton, ON
- Full-time
Provide technical support (remotely or at the customer site) for requests coming from the customer at every stage of the project.
Added 58 mins ago
ML
AI Engineer
MACHINE LEARNING TECHNOLOGIES LLC
Toronto, ON
- Full-time
Design, architect, and build scalable Gen AI solutions, including LLM pipelines, Agentic, MCP, Graph/RAG architectures, prompt-based applications, and emerging technologies.
Added 1 hour ago
A
Process Engineering Team Lead
AtkinsRéalis
Toronto, ON
- Full-time
…including advisory services, studies, concept development, detailed design, implementation, commissioning support, and operational…
Added 1 hour ago
MT
Process Engineer
Modern Technical Staffing Inc.
Guelph, ON
- $90,000 to $105,000 CAD / year
- Full-time
Our client in Guelph is looking for a Process Engineer. They are seeking someone who has been employed as a Manufacturing or Process Engineer with a low volume, high mix, CNC Machining…
Added 1 hour ago
J
Civil Engineer (design and projects)
JobsMedia.io
Montreal, QC
- Full-time
As part of a multidisciplinary team, you will participate in the design, analysis, and execution of structural projects. You are a technical expert for your colleagues and clients, and you…
Added 2 hours ago
SI
Hardware Engineering, Staff Engineer- 19028
Synopsys Inc
Ottawa, ON · Nepean, ON
- Full-time
…results, findings, conclusions, and recommendations within a design team and to external customers. Your knowledge in board-level construction and on-chip IO design operation allows you to…
Added 2 hours ago
J
Civil Engineer - Design and Project Management
JobsMedia.io
Montreal, QC
- Full-time
Civil Engineer – Urban Infrastructure Project Design and Management
Added 2 hours ago
U
Développeur(euse) de logiciels principal(e) / Principal Software Engineer, Core Engine
Unity
Montreal, QC
- Full-time
We’re looking for an experienced software engineer to guide, and be responsible for, delivery of some of the most mission-critical parts of Unity Engine. You’ll work with software experts…
Added 3 hours ago
Q
Machine Learning Engineer, Frameworks & Performance (New Grad to Principal level)
Qualcomm
Markham, ON
- Full-time
Understanding trends in ML network design, through customer engagements and latest academic research, and how this affects both SW and HW design
Added 4 hours ago
SC
Conventional Signalling Director
SYSTRA Canada
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 4 hours ago
AI
GCP Infrastructure & Cloud SRE Engineer
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Design and implement GKE/Kubernetes-based container platforms.
Added 5 hours ago
TL
Senior Design Engineer
The Lignum Group
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are seeking an experienced Senior Design Engineer to lead a high‑performing formwork and temporary works design team supporting complex construction projects.
Added 5 hours ago
C-
Technical Sales Intern- Mississauga
Captiveaire - Region 114 Western PA
Mississauga, ON
- Volunteer
…December 2026 or May 2027 and has an interest in being a Sales Engineer. The role will be part time in the…
Added 5 hours ago
DW
Senior Structural Engineer (P.Eng.)
Design Works Engineering
Grande Prairie, AB
- Full-time
Grande Prairie is where Design Works started in 2014, and we're growing our structural team here. You'll lead structural design on multi-family residential, commercial and institutional…
Added 5 hours ago
DW
Senior Structural Engineer (P.Eng.)
Design Works Engineering
Edmonton, AB
- Full-time
We're growing our structural team in Edmonton. You'll lead structural design on multi-family residential, commercial and institutional buildings, act as engineer of record, and work…
Added 5 hours ago
DW
Senior Structural Engineer (P.Eng.)
Design Works Engineering
Calgary, AB
- Full-time
We're growing our structural team in Calgary. You'll lead structural design on multi-family residential, commercial and institutional buildings, act as engineer of record, and work…
Added 5 hours ago
DW
Senior Mechanical Engineer (P.Eng.)
Design Works Engineering
Grande Prairie, AB
- Full-time
Grande Prairie is where Design Works started in 2014, and we're building out our mechanical team here - we want a senior engineer to help shape it. This is a technical leadership role:…
Added 5 hours ago
DW
Senior Mechanical Engineer (P.Eng.)
Design Works Engineering
Calgary, AB
- Full-time
We're building out our mechanical team in Calgary, and we want a senior engineer to help shape it. This is a technical leadership role: you'll be the mechanical authority on your projects,…
Added 5 hours ago
DW
Intermediate Structural Engineer (P.Eng.)
Design Works Engineering
Grande Prairie, AB
- Full-time
Grande Prairie, AB · On-site · Full-time, permanent
Added 5 hours ago
DW
Intermediate Structural Engineer (P.Eng.)
Design Works Engineering
Calgary, AB
- Full-time
You've got a few years of design behind you and your stamp in hand. Now you want to own projects, not just run numbers on someone else's. At Design Works, intermediate engineers run their…
Added 5 hours ago
DW
Intermediate Mechanical Engineer (P.Eng.)
Design Works Engineering
Grande Prairie, AB
- Full-time
Grande Prairie, AB · On-site · Full-time, permanent
Added 5 hours ago
DW
Intermediate Mechanical Engineer (P.Eng.)
Design Works Engineering
Edmonton, AB
- Full-time
Edmonton, AB · On-site · Full-time, permanent
Added 5 hours ago
DW
Intermediate Mechanical Engineer (P.Eng.)
Design Works Engineering
Calgary, AB
- Full-time
You've got a few years of design behind you and your stamp in hand. Now you want to own projects, not just size equipment on someone else's. At Design Works, intermediate engineers run…
Added 6 hours ago
TT
Director, Planning, Procurement & Inventory
Trojan Technologies
London, ON
- $155,000 to $180,000 CAD / year
- Full-time
…shortage recovery, and planning logic across Make-to-Stock, Engineer-to-Order, Configure-to-Order, and aftermarket…

Quest Global

Engineer - Software Support

Vancouver, BC, Canada

Pay Range: $52 to $58 / Hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay Range: $52 to $58 / Hour
Job type: Full-time
Apply by: Nov 27, 2026
Experience: B.Tech graduate with 6 months - 2 Years of experience in a 24*7 Software Support role.
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Requirements

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.

The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:

What You Will Do

Responsible for efficiently handling and resolving technical issues which have been passed on by L2.
Ensure timely and effective action as per decided work flow basis priority and severity for each ticket.
Should ensure maximum issues are resolved without L4/R&D involvement.
Should ensure adherence to committed SLA's for each reported issue.
Should follow ticketing SOP's and ensure tickets are being generated for R&D with all relevant technical

details captured for every issue.

Should follow internal escalation matrix basis severity and resolution time.
Should ensure all relevant site-specific technical documentation as well documentation regarding new

product lines/or features are accurately captured from R&D and shared with Client Service team.

Should support CSM's in developing eminently capable and technically competent team of assistant

client service managers and service engineers.

Responsible for creating and monitoring software and hardware component wise reliability metrics for each

installation.

Should develop framework to predict potential/future failures and ensure requisite preventive measures are

taken

What You Will Bring

B.Tech graduate with 6 months - 2 Years of experience in a 24*7 Software Support role.
Experience with Linux/Unix
Experience with SQL
Experience/Strong knowledge of -Java, Python,Shell.
Proven domain expertise in intralogistics and warehouse automation systems is mandatory.
Willing to work in rotational shifts.
24x7 may not be required but since engineers are deployed at site, we can expect engineers to do Overtime

Pay Range: $52 to $58 / Hour

Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure.

Work Requirements

This role is considered an on-site position located in Vancouver, BC, Canada

You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours.

Apply About employer

More about this job

Responsibilities

Resolve escalated technical issues efficiently, meet ticket priorities and SLAs, and minimize the need for R&D involvement. Maintain technical documentation, support service-team capability development, monitor component reliability, and develop methods to predict and prevent failures.

Requirements

Requires a B.Tech degree and 6 months to 2 years of experience in 24/7 software support, along with Linux/Unix, SQL, Java, Python, and Shell knowledge. Mandatory domain expertise in intralogistics and warehouse automation systems, plus willingness to work rotational shifts and overtime as needed.

Skills

Linux/Unix
SQL
Java
Python
Shell Scripting
Software Support
Technical Troubleshooting
Ticket Management
SLA Compliance
Escalation Management
Technical Documentation
Reliability Metrics
Failure Prediction
Preventive Maintenance
Intralogistics
Warehouse Automation

Visa sponsorship

Not detected in the job text

Keywords

Software Support
Linux/Unix
SQL
Java
Python
Shell
Technical Troubleshooting
Ticketing
SLA
Escalation Matrix
Technical Documentation
R&D
Client Service
Reliability Metrics
Failure Prediction
Preventive Measures
Intralogistics
Warehouse Automation
Software Components
Hardware Components
Rotational Shifts
Overtime

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